Jilin Yanji: Create government services to extend the brand to improve the efficiency of the governance of the party

Editor

In recent years, Yanji City, Jilin Province has always adhered to party building, governance, and service, and regarded grass -roots party building as a powerful grasp and strong driving force for the development of government services. New measures, extend government services as a carrier of "I do practical work for the masses", continue to make efforts to create the "Yanji model" of government service extension, and accelerate the effective improvement of grassroots governance and governance capabilities.

Night view of Yanji City, Yanbian Autonomous Prefecture, Jilin Province.

Yanji City is located in the eastern part of Jilin Province. It is the capital of Yanbian Korean Autonomous Prefecture. There are 6 streets and 78 cities communities. As the place where the state government is, Yanji's population base and density are the first in the state. The demand for government services is high, and the average daily amount of daily running is very large. Yanji City uses the six street center communities as a pilot to innovate the promotion of personal high -frequency government service matters to the grassroots level, and promote the realization of the three levels of government services for municipal government service centers, street convenience service centers, and community convenience service stations. Let the masses enjoy efficient and convenient government services.

Establish a sound mechanism

The construction of the system as a "booster"

The Yanji Municipal Party Committee conscientiously implemented the overall deployment of the Central and Provincial Party Committee and the State Party Committee on the management of the grassroots level of urban and rural areas. Establish five special working groups to promote the implementation of key tasks. During the work, the extension of government services is used as an important practical project, and the community extension government affairs approval and public services as the breakthrough, explore the reform of the "decentralized" reform of government services, sinks government services, will satisfy the masses, and continuously improve party building in party building. Lead the level of urban grassroots governance.

Comprehensive service window of Yanji City Community.

Innovate an extension mechanism and build a government -covered government service system. In order to further achieve extension work in the urban area, Yanji City adopts the framework of "1+6+N" to build a global government service system (1 city government service center+6 street convenience service centers+N community Convenience service stations), take the lead in exploring the pilot work of extension work in the community of the street centers, providing technical support and guarantee by political digital departments, training community staff, guiding the development of government service work, accumulating pilot experience, and improving relevant institutional mechanisms. After the extension work pilot enters the right track, in accordance with the principles of relatively balanced distribution distance, further expand the community of extended government services, and build a one -kilometer "nearby" government service circle. Through community decentralized office, extending work is fully covered in urban areas, and government services are "decentralized". At the same time, combined with the pilot situation, the government service matters extended to the community gradually increased the administrative approval and public service function departments to regularly carry out tour services to the community to continuously reduce the pressure of county -level government service centers and improve the level of community service and governance efficiency. Summarize the pilot work experience in a timely manner, and provide the "Yanji experience" to the community extension to the community in the province.

Adhere to the people and the people, and explore the convenient and efficient government service methods. Aiming at the "centralized" government service methods to increase the cost of work and travel costs of the masses, actively explore the effective ways to handle government service matters in the community, and make every effort to promote the extension of administrative approval and public services to the grassroots. , Compressed acceptance levels and streamlined operation processes, making government services more convenient and efficient, and continuously improving community governance capabilities. At present, Yanji City has fully sorted out government service matters that can be extended to grassroots. Innovation will extend the masses, involving old age, disability, difficulties and other matters in batches. Movement to the community directly accepted by community staff, and realized personal high -frequency people's livelihood matters in the "15 -minute life circle". Explore the establishment and improvement of the first system of question responsibility, time -limited handling, one notification, public affairs, complaint reports, and accountability of responsibility to ensure that they can go, accept, and manage well. At the same time, the financial service window is opened in the community, cooperated with Jilin Bank to promote financial services into the community, form a list of "64+1" community extension matters, clearly handle the process, open to the masses, and take the lead in achieving high -frequency government service matters in Jilin Province. One stop in the community.

Highlight the actual effect and strive to achieve the "five reduction" government service goals. By promoting the extension of government services to the community, we will strive to achieve more speed of the masses to do things, and to be more satisfactory to government services and grass -roots governance. The specific manifestations are "five reductions": reduced materials, 157 materials required for extension matters, a total of 49 pieces, accounting for 31.2 %. The application form can be settled directly at the community window to provide personnel information; the time limit for reduction, the government service matters that have been extended to the community can be handled in the entire process approval system, and the approval time limit is 60 %. All matters are achieved "at most once". For example, the social security card collection business of the Human Resources and Social Security Bureau can realize the "zero" run through mailing or on -site services. For the service link, if the printer is queried through the Social Security Bureau's self -service inquiry, you can directly apply for the personal rights record inquiry printing and the insured certificate inquiry printing business without the need to go to the government service center; reduce costs, go to the community to do the nearest and online handling, so that you can make the nearest and online handling to make it to make it to make it. The masses not only reduced travel costs, but also saved time costs. Persist in people's livelihood

Let the people call a "vane"

Yanji City takes grass -roots party building as a strong starting point for leading government service development, adheres to the work concept of "leading business with party building and promoting party building with business", promotes the in -depth integration of party building and government service work, transforms the advantages of party building into work advantages, and continues to advance Government service windows are converted into wind, strong service, and efficiency, and continuously stimulate the vitality of the window personnel to serve the people. By integrating resources, focusing on the needs of the masses, and focusing on solving the hotspots and difficult problems of the masses' attention, the work of the masses is implemented.

Adhering to the leadership of party building, "one handling" makes the approval process easier. Improve the work mode to promote service matters. In accordance with the unified arrangement of the construction of the Standard System of the Jilin Party Branch (BTX) in the new era, Yanji City extended government service matters as a high level of project No. 1 project in the street secretary and community secretary. At the same time, guide the community to do real characteristics "T" and strive to create advanced "X". The "Secretary No. 1 Project" is a special carrier activity deployed by the Provincial Party Committee. The extension of government service matters is the common smart project of the two -level secretary of the street community. This is the first time in the state and even the province. Personal high -frequency government services such as employment registration sink from the municipal level to the community, allowing residents to enjoy the convenient government service at the "door". The secretary of the smart project is also the advanced approach of "X" in the construction of BTX at the neighborhood level. Through comprehensive consideration of the masses' needs and community party organization's carrying capacity, the refined service model is adopted, and high -frequency government service matters are promoted to enter the comprehensive service window to achieve "one -door office and only once." As of now, all 64 high -frequency service matters that are closely related to the masses have been extended to the community from various government services. The "hardware+software+service" trinity is fully covered to the grassroots of the urban area.

Demonstrating the advantages of party building, "one window acceptance" makes the work faster. Improve the post setting window to move down. Take the community party secretary as the "first responsible person", effectively fulfill the responsibility of the "supervisor", ensure the convenient and efficient handling of government services in the window, give full play to the role of the "red hub", comprehensively implement the "one window acceptance" reform, and in community convenience services Set up 3 comprehensive windows. Comprehensive window access to the new version of the "Full Process Approval System" of the Municipal Government Service Center, equipped with professional equipment and personnel, handle 22 high -frequency government service matters extending to the community; comprehensive 2nd window is responsible for handling the self -built system of the department to extend to the community to the community 35 high -frequency government service matters; comprehensive 3 windows are responsible for handling 7 matters of appointment services, tour services, and party building service matters, cancel the original service mechanism of window integration, service integration, and process optimization service mechanisms. The transformation of "Single Division Social Workers" to "Society of Social Works" has been effectively promoted to the "full science and social workers", so that the masses can realize the "only run once" to do things, and comprehensively promote the improvement of government services.

Practicing the mission of party members, the "warm heart agency" makes the service quality better. Improve the processing method to promote service improvement. Adhere to the concept of serving the people first, take "I do practical work for the masses" as the starting point and end of the work, focus on the pain points of the masses and the difficult point, and the problem of anxiety. , Advocate "I am a member of the party, see me to me, serve the masses, and make a good example", and constantly explore and innovate. Through the unified compilation of the image and easy -to -understand mass service guidelines and classification processing flowcharts, the maximum is to do the masses to do business Provide convenience, apply for government service matters in 6 categories of self -service office, on -site office, agency office, help office, appointment office, and tour office, and strive to provide more efficient, high -quality and convenient services for the masses, and further grasp the capacity of party building brand creation and service capabilities. Improve, make the service brand louder and the masses' evaluations are more satisfactory. Up to now, 3,120 items, 5,370 on -site services, 970 on -handed matters, 1330 cases, 340 appointments, and 390 inspections of 390 are the "last mile" for the people.

Yanji City has continued to build the "Yanji model" for extension of government services, and the level of grassroots governance and governance capabilities have been effectively improved. Build a smart platform

Weaving "Service Network" with science and technology

Yanji City conforms to the development trend of the integration of Internet information technology and party building work in the new era, and takes the "smart party building" as the starting point. Govern the five "cloud platforms", innovate the work model of "smart party building+service station". By establishing a smart people's livelihood service platform, promoting red resources and red forces to effectively gather to the community, create a "home doorstep" government service station, weaving secrets, weaving secrets Weaving the service network, continuously improve the level of refinement of grass -roots governance.

Deepen the extension of government affairs and improve the effectiveness of grassroots governance. In accordance with the work concept of "service data, interconnection integration, processing process, and rapid people", relying on serving the "cloud platform" for the people, and continuously promoting the in -depth integration of "smart+government services" The core goal of "running less legs and more data", continuously deepen the service mode of "comprehensive acceptance of front desk, background classification approval, unified window outlet" service mode, so that the masses are restricted by time and place. Matters make the masses understand more and more convenient. Continue to expand service matters, simplify the process of work, and improve the effectiveness of application, effectively do a good job of service for the masses in the jurisdiction, accurately handle various approval and service matters, and significantly improve the efficiency of components. Up to now, the city's government service service runs 7,9568, and the speed of handling has increased by 72%year -on -year. It has truly realized "running immediately, online, close, and one -time", creating a "home door" government service station for the masses.

Establish a hand -up service platform to improve the level of grassroots governance. With the purpose of high efficiency of the people, explore the establishment of a "non -seeing approval" mechanism, rely on "smart party building" to lead grass -roots governance application clients, develop government service issues to "not meet" application approval system, and promote online service channels and offline lobby services. In -depth integration, communicate with relevant departments, sort out matters that the applicant can do if the applicant does not go out, meets, or contacts, and clarifies the processing process of all links; personalized customization of the application form for the application of matters to make the applicant clear and clear the process of work; promote the promotion; Residents log in to the mobile phone application client. After the real -name registration is registered, the service items are applied online, uploaded the application materials, the functional department reviews the application materials in the background of the functional department, promised to settle in a limited time, and deliver the results to the applicant through the courier. Meet, don't run legs. Up to now, more than 9,000 full -scale network office matters have been accumulated in government services, and the handling rate has reached 100%, which has effectively improved the sense of gain and satisfaction of the masses.

Open the red service station to extend the tentacles of grassroots governance. Give full play to the effect of the smart platform, further integrate the resources of the neighborhood, and rely on small posts to carry out large services. Actively explore the work mode of "smart party building+service station", focus on "one old and one young" and difficult people, establish information databases in difficult people, open party organizations to serve people's livelihood stations, provide convenient service facilities for the elderly, provide active help to handle service service services , Make every effort to promote the service model of "full science and social workers", pilot the community workers who "one person, one person, one special, one -sighted, one -bite, and general service" to provide residents with a full range of general services. Comprehensively implement the "red agency" service mechanism of government services, form a gang agency team consisting of community workers, grid members, party volunteers, etc., explore the promotion of the wrong time, double holidays, and holiday appointments. In order to handle services, free door -to -door services are carried out for remote, scattered people, and old, weak and disabled. A total of 1,1520 residents and the masses were served, with a satisfaction rate of 100%. Let the people fully feel the new changes and new results of party building at the grassroots level of the city.

In the next step, Yanji City will continue to create "simple, fast, excellent" government service to extend special brands, use the "small window" of government affairs services to provide enterprises and provide various quality services to the masses, and accurately solve the problems of the masses and distressing problems. Each service is deeply rooted in people's hearts, so that the party flags flutter high in the ethnic border areas, and the brand of "Yanji Government" is brighter!

Comment

"Red King Energy" of the Grassroots Governance

■ Xu Yuegao

The governance of the country is at the grassroots level. The most solid power of the party's work is supported at the grassroots level, and the most prominent contradictions and problems are at the grassroots level. In recent years, Yanji City, Jilin Province has adhered to the leadership of the party building, focused on the actual situation of the city, focused on extending government services, organically combined party building, governance, and services, innovating the path, methods and measures of innovating the people, and the level of urban grassroots governance. Effectively improve. The "Yanji Exploration" that leads the governance of the grassroots level has a deep background and a vivid practical foundation, which provides people with deep inspiration.

Pay attention to organizational leadership. To promote the governance of the city at the level, it is necessary to adhere to the party's leadership, and to strengthen the construction of the grassroots party and consolidate the party's governing foundation as a red line that runs through grass -roots governance and grass -roots construction. Yanji established the Municipal Party Committee's Urban -Rural Governance Working Committee. At the same time, the extension of government service matters is extended as a street secretary and community secretary. In the reform of the "one window acceptance", the secretary of the community party organization was clarified as the "first responsible person", and it promoted it to play the role of the "red hub". It is precisely because of focusing on organizational leadership and party building leadership, and give play to the role of grass -roots party organization's fighting fortress and the role of Communist Party members vanguard, Yanji has created government services to extend the brand, shape the political advantages of grass -roots governance in the city, and improve the effectiveness of governance. Adhere to the people's position. Serving the residents is the starting point and end point of the city's grassroots governance. It is not good to govern. In the end, it must be reflected in service and convenience, because the effectiveness of governance will eventually rely on residents to judge and ruling. Yanji extends government services as a carrier of "I do practical work for the masses". It takes the community to extend government affairs approval and public services as a breakthrough, so that government services sink to sink, and the masses are satisfied. Essence Innovate an extension mechanism, build a government -covered government service system, promote the "decentralization" of government services, and realize the upper and lower connection and seamless connection between the three levels of government services in municipal, street, and community; adhere to the people and the people, explore convenient and efficient government service methods. Realize the effects of reducing materials, time reduction, running, reduction, and cost reduction "five reductions" effects; adhere to the orientation of people's livelihood, implement "one handling", "one window acceptance" and "warm heart agency", so that the approval process is easier, Make the service faster and make the service quality better. Yanji's practice fully illustrates that governance is inseparable from services. Services are the best governance.

Highlight wisdom empowerment. In today's society, emerging technologies represented by big data and the Internet have emerged and sang high, and they have a wide and profound impact on social governance. This is the context that we must face when we deepen the governance of urban grassroots. Yanji actively conforms to the trend of Internet information technology in the new era, innovatively implement the "smart party building", highlights smart empowerment, leads the governance of the city at the grassroots level, and conducts a positive and effective exploration in governance transformation and development. Vigorously use scientific and technological methods to build a smart "cloud platform" in accordance with "service data, interconnection integration, processing process, and rapid people"; actively explore the "smart party building+service station", establish a smart people's livelihood service platform, build residents' homes The government service station at the gate extends the tentacles of grassroots governance; actively promotes the "smart+government service", deepen the "comprehensive acceptance of front desk, back -end classification approval, unified window outlet" service model, and realize "the masses running less legs, more data running"; Take the initiative to build the service platform, explore the establishment of the "no meeting" approval mechanism, and develop the approval system for the development of government service issues to "not meet". Yanji strengthens the practice of intelligent empowerment of grass -roots governance. The use of practicality, convenience and efficiency of measures on the measures shows the accuracy of governance, but also shows the temperature of governance. It is undoubtedly a vivid epitome of grassroots governance innovation. (The author is the editor -in -chief of the Chinese Organization Personnel News Agency)

■ Reporter: Du Yingzi Guo Wenzhi

■ Source: China City Newspaper "Urban Party Construction" Weekly

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