Guilin: What is the "control" of the new professional homestay butler

Recently, the "Announcement on Publicizing the Professional Information of Robot Engineering and Technical Personnel" released by the Ministry of Human Resources and Social Security (hereinafter referred to as "Announcement" (hereinafter referred to as the "Announcement") explained the definition and main tasks of 18 new occupations. Among them, the profession of "B & B's Butler" is listed. After the new professional information is discussed and revised and improved, this group of new professional information will be officially included in the new version of the national occupation classification. The person who has passed the evaluation and identification will issue a certificate in accordance with relevant regulations. The information of the certified personnel will be included in the scope of talent statistics, and policies such as vocational training subsidies and vocational skills appraisal subsidies will be enjoyed in accordance with regulations. What are the things to "manage" the housekeeper? What changes will the professional "steward" bring to the rural homestay? The reporter visited.

Personalized services are the characteristics of housekeeper

"Compared with the hotel employee, the homestay housekeeper is more and more complicated." The "post -90s" girl Xiao Yun is the steward of a homestay hotel in Yangshuo. She has worked in this post for nearly 4 years. She told reporters that because the volume of the homestay is basically smaller than the traditional hotel, the work content of the housekeeper is very different from the hotel staff. It is an all -around 'flow line' that will change the work content at the stage. "

"I have 8 houses I have in the farmhouse now, and the number of customers who can receive is limited, but we will be more intimate in terms of service." At 8 o'clock in the morning, the guests who stayed in the morning ate breakfast. Xiao Yun made a brief transfer with his colleagues to make a brief transfer with his colleagues After checking the work on her hand, she took the initiative to take the home with the guests she was responsible for. During the conversation, Xiao Yun will carefully record information such as the guest's itinerary planning and play needs, and make recommendations. "Where to play, what to eat, what time to go out, how to arrange the optimal route, I can also be regarded as half professional tour guides, and I will recommend for the residents."

With the guests who stayed out of the house, Xiao Yun also started to take care of the homestay. Not only was the room cleaning, the courtyard of the farmhouse, the pruning and watering of plants, and the layout of the venue were also her work content. Xiao Yun told reporters that the guests she receives now is a few college students who are about to graduate. In order to meet their "punch card" and the needs of photography, Xiao Yun specially adjusted the location of the table and chair furniture of the farmhouse, and put on the seasonal flowers and tea snacks. After the guest returns, she will also serve as a "photographer", and she will take a "atmosphere" while they enjoy the afternoon tea.

"A family with a child, a couple traveling together, we will adjust the recommendation and service content for different customers. We will meet as much as possible for customers."

Professionalization makes clear requirements for the housekeeper

According to the "Announcement" requirements, the housekeeper refers to the providing customized services such as customized services such as accommodation, catering, and customized services such as local natural environment, cultural and lifestyle experience. , Promote the sales of homestay service projects; accept reservations, communicate with customers, understand personalized service needs, plan to formulate service projects and plans; introduce homestay service projects and facilities, coordinate and guide employees to provide reception, accommodation, catering, activities and other service items; analyze the analysis In the operation of the homestay operation, the material procurement and loss, organize and analyze the operation data of the homestay, and control the cost of operation and maintenance; organize and record customer information, consumption projects and habits, collect and analyze customer experience feedback, and maintain customer relationships; formulate emergency plans for homestays and service projects, check the inspection Maintain safety facilities and equipment, and organize emergency rescue.

"Although the" Announcement "has not been released recently, the homestay practitioners have already worked a lot of effort to serve." B & B operator Yang Yifang said that market competition prompts operators to try to improve the quality of service. Facing the embarrassment of "watching the guests away".

Yang Yanfang believes that the homestay industry cannot be managed by the operating ideas of traditional hotels, and often needs to be driven with more personalized and customized content. The homestay service needs to take a high -quality route, excavate the farming culture and local non -heritage culture of the area, and even develop individual services such as the development of farm experience or camping to provide customers with customized experiences as much as possible. This also requires housekeepers to be all -around players.

"Cheerfulness, talk, and affinity, these belong to the quality that the housekeeper needs to have, which has greatly affected the development and operation of a homestay." Yang Yifang said that in addition to the basic hotel management knowledge and skills, the qualified homestay steward It should be provided with high -end service personnel and do a good job of hospitality as a "master's house". "The guests have come to the house, how to entertain him, let him eat, drink well, and have fun, this is the duty of the housekeeper."

Rural housing needs professional housekeeper

The reporter learned from the Guilin Homestay Association that the proportion of Guilin homestays in hotels in recent years has been increasing. Among them, the number of homestay hotels in Yangshuo County has reached more than 800, accounting for about 40 %. 29 % of Yanshan District. However, compared with the increasing number of homestay hotels, the number of professional homestays butler is a bit "unable to keep up."

Zhang Tieyu, Secretary -General of the Guilin Homestay Association, said that Guilin is the city with the largest number of tourism homestays in Guangxi and the number one city in the economic development of tourism homestays. Guilin's rich tourism resources have attracted many people to choose to join the homestay industry, but how to receive guests in the operation process, improve Internet scores, and attract more people to stay. This is why the new career of the house housekeeper has reached the "C position". However, there are not many professional homestay housekeepers that are rooted in the countryside of Guilin, and there are not many professional homestay housekeepers. It is not uncommon for operators to appoint or hire local villagers. They may lack energy or ability. There is still a certain gap in personalized services. According to reports, in order to improve the quality and ability of Guilin homestay practitioners and achieve the sustainable development of the Guilin homestay industry, the business skills improvement training course hosted by the Autonomous Region Culture and Tourism Department and co -organized by the Guilin Cultural Radio, Television and Tourism Bureau Has been opened in Guilin; Yangshuo established the Yangshuo Homestay Academy to teach the homestay practitioners; the Guilin Homestay Association also organizes the homestay housekeeper training every year to organize the whole public hostel practitioners to learn and receive and manage the management skills.

"The announcement of the" Announcement "is an affirmation of the professionalism of the homestay practitioners, so that professional people to do professional things are more conducive to the organic development of the industry." Zhang Tieyu said that the market's demand for full -time homestays will grow. (Reporter Yang Yanfu)

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