Jiangsu Xinyi: Use "Xinyi" to serve the masses to satisfy the masses

In recent years, Xinyi City, Jiangsu Province has adhered to the starting point and end of the government service work, and is committed to creating the "Xinyi office" government affairs that makes the enterprise "smooth, comfortable, worry -free, warm, and peaceful". Serve the brand, and use this to promote the "revolutionary reconstruction" of government service concepts, standards, models, processes, and style, solve the "urgency and sorrow" of the enterprise, and use the "mass satisfaction" to experience and demonstrate the "Xinyi" service Essence

Adhere to systematic thinking and build a "more smooth" service system

Deepen the "one service" and change the "full city" to "one -stop". The city's 1426 government service matters entered the municipal -level government affairs center and implemented integrated operation with sub -centers such as taxation, provident fund, and notary office. Basically, the enterprise masses "pushed away a door and do everything."

Promote the "one chapter approval" and change "seeking multiple homes" to "enter one family". 40 high -frequency administrative licensing power such as enterprises and project construction approval during the full life cycle of the enterprise, and concentratedly transferred to the Administrative Examination and Approval Bureau to achieve the approval of the "One Seal" of the Administrative Examination and Approval Bureau.

Improve the "one -piece management" and change "running broken legs" to "do it nearby." Xinyi City, Jiangsu Province actively promoted the sinking of service matters. The town and village electronic government affairs network was fully covered. Convenient service at the door. "

Broaden the "service radius" and change "difficulty in different places" to "do it at will". Xinyi City, Jiangsu Province, took the lead in launching the "cross -domain general management" reform in Xuzhou. At present, it has signed the "Cross -the -domain General Office" agreement with 48 regions including Luhu, Shanghai, Zhejiang, Zhejiang, Zhejiang and Hebei, and has handled more than 800 cross -regional businesses. , Truly realize the "handle" of the masses in different places.

Persist in the benchmarking table, and gather force to strengthen the "more comfortable" service experience

Coordinated integration makes approval more efficient. Wait for the high -connection of Jiangsu Province's business environment evaluation index system to promote market access, real estate registration, hydropower network access, etc. involving the "1230" full chain approval service collaboration, accelerating the construction of vibrant and efficient government services "Xinyi Xinyi standard".

Process reconstruction makes approval easier. Comprehensively implement high -efficiency approval service mechanisms such as "credit approval", "tolerance and shortcomings", "joint investigation", and formulate government services "immediately", "close to the nearest", "one -time", "tolerance," service list and service guide to promote " Run at most once "becomes reality.

The whole process has made the approval more accurate. Incorporate the agency service into the entire process of "investment promotion", and truly change the "project owner run" to "customized approval personnel run".

Adhere to the integration of reform, gathering for innovation "more worry -free" service mode

Promote the "half -day settlement fee" for enterprises to start the entire process. Actively promote the new version of the "full -chain" system, and the enterprise has implemented the implementation of "one registration, one -time certification, and one form application" to achieve the full process of running for half a day. cost".

Deepen the approval of the project construction project "one thing, one thing at a time". The 38 a single "project construction project approval items" will be reorganized according to the business process, and the enterprise only needs to go to the "one window" and submit the "one set of materials" to "one -time it". The average material decreases by 60%.

Standardize the "speed reduction" of enterprise intermediary services. In response to the phenomenon of high fees, long time limit, poor quality, etc., more than 30 categories of intermediary service agencies have been recruited to carry out intermediary comparison services for 50 projects such as Chenxi Talent Apartment, saving project funds of 540,000 yuan, an average reduction of 40 fees 40 %, The intermediary service time limit is accelerated by more than 70%.

Practice "running immediately" to achieve "chain full closed". Create the "one center, one special window, one special" service enterprise "run" operating system immediately, build the project construction "full -chain" approval service ecosystem, and realize the project approval "only one door, the process does not leave the hall, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, the service, and the service, and the service. Do it immediately. "

Adhere to fine and precise, gather together to promote the "more warm heart" service measures

"Starting land is to start" more time -saving. Comprehensive use of the approval mode such as "tolerance and shortage of pre -examination+parallel approval". After the land use procedures for enterprise projects are complete and meet legal conditions, 5 certificates such as the "Construction Land Planning License" and "Construction Engineering Planning License" are issued. "Take the land to start work", and the construction project starts 2-3 months average.

"Credit commitment" is more troublesome. A notification commitments are implemented on 22 administrative licenses such as "road freight operation permits". If the applicant's written commitment meets the notification criteria, or it is not available for approval, but the commitment will be available within a certain period of time, the applicant will sign the notification letter That is to handle applications.

"One enterprise and one strategy" is more labor -saving. Implement the "one -time clearing" processing model, tailor the "one enterprise, one policy" precise promotion plan for the enterprise, and inform the processing process, application points and materials list at one time.

Adhere to optimizing the style, and gather together to provide "more peace of mind" service guarantee

How can we ensure that the people's work is more secure? Xinyi Municipal Administrative Examination and Approval Bureau adheres to the standardization of standardized construction, measures satisfaction with "good bad reviews", and sets up the window of "do not do things" to force the departments and staff to use decentralization to make the "loss" and "losses" and "" "Pain", in exchange for the "acquisition" and "music" of enterprises.

With "quasi -standard" superior service.Focusing on the standardization and standardization of government services, from multiple dimensions such as civilized terms, work discipline, standards for dressing, and coordination and coordination, we will carry out all aspects of standardization training for the three levels of government affairs systems in town and villages.New concept of affairs services.With "bad review" sun service.Comprehensively implement the full coverage of the city, town, and village levels of the "good bad review" of government affairs services, and hand over the service quality evaluation rights to the people.As of the end of June this year, the praise rate of government services reached 99.99%.

It is done in order to do things "do not do things".The Administrative Examination and Approval Bureau of Xinyi City, Jiangsu Province also set up a “do n’t do it” window on the first floor of the Government Hall. By setting up the “do n’t do things” window, it not only optimizes, reconnects, and reshapes the process, but also promotes the service concept.In the transition, truly treat the business of the masses as their own business.

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