Hubei Province Tourism Complaint Mediation Online Arbitration Center Unveiled

Changjiang.com (Xueji reporter Bao Meng Correspondent Ewen Travel) Reporter learned from the Hubei Provincial Department of Culture and Tourism that the Hubei Provincial Tourism Complaint Mediation Online Arbitration Center has held the unveiling ceremony.

The center, as the only pilot unit in the country to carry out online arbitration of tourism complaints, its functions is mainly to effectively broaden the channels for tourism complaints by carrying out the online arbitration of tourism complaints, improve the efficiency of contradictions and disputes, reduce the cost of defending tourists, and effectively maintain tourism tourism. The legitimate rights and interests of the person will promote the stability of the overall social situation and promote the high -quality development of the tourism industry in our province.

Under what circumstances can travel complaint mediation be performed online arbitration through the center? First, the administrative mediation cannot reach an agreement to terminate the mediation, guide the parties to negotiate to reach an arbitration agreement, and enter the arbitration procedure through the online arbitration center for mediation or decision; If the parties have an arbitration agreement, they will inform the parties that the fast mediation process of the arbitration procedure directly enters the arbitration procedure to further improve the effectiveness of execution.

The online arbitration of tourism complaints is not limited by regional restrictions, and has broaden the channels for the resolution of foreign -related tourism disputes, which greatly improves the efficiency and authority of tourism complaint mediation. It is a useful exploration of the new mechanism of resolving contradictions and disputes in the cultural and tourism industry.

According to the relevant person in charge, the unveiling of the Hubei Provincial Tourism Complaint Mediation Online Arbitration Center marks a new level of promoting the connection between the province's promotion of cultural and tourism quality supervision and arbitration. Our province efficiently resolves a new mechanism for tourism contradictions and disputes.

In the next step, the center will actively publicize and implement the legal system of arbitration in the province's literary travel industry, study and formulate arbitration rules for the disputes between tourism complaints, and continuously improve the professionalization and standardization of tourism complaint dispute arbitration. In order to promote the improvement of the service quality of the cultural travel industry in Hubei Province and create a first -class business environment.

【Edit: Zongxia】

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