Zhuzhou ushered in the first third -party owner conference counseling agency

Zhuzhou Daily All Media Reporter/Wu Chu intern/Ning Yuan

After a regretful loss, Hu Shi, who has operated property companies in Zhuzhou, decided to withdraw.

As the peers said, any property person who has been working for many years has seen many strange communities.

Owners, property companies, and community autonomy, in the seemingly simple and strange relationship network, Hu Shong decided not to go around, she lock her eyes at all the starting points: the owner conference.

The counseling agency of the Zhuzhou City of Happy Family Owners, which was initiated, was about to formally operate outside. This city (may also be the province )'s first owner conference counseling agency has received support from the Municipal Housing and Urban Construction Bureau.

Because, whether it is the owner's autonomy or social governance, everyone has a basic consensus: the owner's matter, after all, the owner has the final say.

▲ Hu Rong is discussing the relevant property management documents of Zhuzhou City with the consultant. Reporter Wu Chu/Photo

"Conference" is difficult to open

Last year, Hu Rong's company made every effort to bid a large property project, and finally successfully won the bid with the highest score and completed the publicity. Everything looks smooth. However, the situation then turned sharply.

A small detail was stretched out: the owner's congress could not replace all the owners' conferences, and there were no relevant regulations for the rules of the community. In other words, the resolution of the owner's representative is not count.

Hu Rong can only leave the field sadly. Although sad, I can think of it. To do things according to chapters, of course, respect for the law. But this suffering made her completely tired of the property management industry.

"Although this is just an ordinary commercial defeat, the problems exposed behind this have to make people sigh. The owner's conference, owner's autonomy organization, community discussion rules and other systems about owners' autonomy are still too far away from the owner. "Hu Rong said.

In fact, this is an old topic.

The "Regulations on Property Management" issued by the State Council in 2003 formally regulated the "Ownership Conference". Subsequent local administrative regulations and "Civil Conspication" once again stipulated it.

In short, the owner conference is the highest meaning of the owner group of the community. The industry committee (autonomous organization) was selected by the owner's meeting, and the rules of the community and the Convention were formulated by the owner's meeting.

But it is too difficult to hold.

A local lawyer has sorted out. From the application, preparation to the final notification meeting, there are ten steps. To the most important owner's voting session, closely related to the "house ownership", and the voting conditions are wrapped in a large string of "proprietary area" and "two -thirds" and other terms.

"It is difficult for ordinary owners to understand various requirements in a short time," the above -mentioned lawyers said, "This is why the streets and communities are difficult to guide the owner conference in the community, because it expresses professional, processes long, too time -consuming and labor -intensive, grassroots level, grassroots level Either you can't get your body, or you are weak. "

Last month, Tianyuan District Yijingyuan Community Industry Committee sent a public income of 200 yuan to all owners, which was well received for a while. However, even here, it was four years ago to hold an owner conference.

"Even if there are only 100 households in the community, it is difficult to open once, because they are busy, and some do not live in the community. It is difficult to concentrate."

There are no official statistics how many of the city's conferences have been held, but considering that the industry committee was selected by the owner's conference, this set of data can be referenced: there are 1601 communities in the city, and only 144 industry committees with filing.

Experts

Although there are objective difficulties in actual operation, under the current rules, to set various rules for community autonomy, the owner conference must be held.

The counseling agency of the Zhuzhou City of Happy Family Ownership, which was established by Hu Rong, aims to help all participants.

At present, in Beijing, Zhejiang and other places, third -party tutoring agencies like this have been operating for many years.

What to do if developers make trouble? How to get the procedures for the preparatory group? How can I solicit the comments of the owner quickly and effectively? How to understand various law rules?

The original intention of the counseling agency is to answer such questions that make the owner scratch their heads.

"We have established contacts with experts and scholars in Beijing, Changsha, Hangzhou, and other places. In addition, some authoritative people who have been engaged in property management in Zhuzhou for many years are also willing to counsel institutions to be volunteers." Hu Rong introduced.

The counseling agency is a private non -profit organization. The target of free counseling can be both owners, members of the industry committee, or street community staff, and the staff of the property management department.

"In the early days, experts and scholars were more popular knowledge, regulations, processes, etc. After all, there are still many common sense to understand most owners and even grass -roots staff." Hu Shi said.

The owner's conference is the decision -making agency, the industry committee is the executive agency, and the behavior of the industry committee must be authorized by the owner's meeting.

In Hu Rong's opinion, in response to some difficult issues in the current property management industry, the most important function of the owners' conference is to choose the industry committee.

Without choosing an organization that can execute the will of the owner's group, many actual community disputes are still unsolvable.

Change

The owner's conference is not cured. After the industry committee was selected, the game of community governance began between the owners, the industry committee, and the property company.

"Property companies don't want the community to set up a industry committee." Over the years, such a saying can often hear. The meaning behind this is that most industry committees can decide whether to change the property company.

"It may be the case for the early real estate companies bundled with developers, but today, the relationship between the property company and the owner's autonomous organization has long changed." Said Zhou Zhili, general manager of Hunan Jiamei Property Service Co., Ltd. In the mobile Internet information society, owners' awareness of rights protection has increased, rights protection channels have increased, and property complaints are increasing. The intense relationship between property and owners caused by various disputes has not been eased too much.

"But there are many problems. The property company cannot communicate with an owner alone. For example, the elevator failure needs to use the owners' maintenance funds, such as public income." Owners' institutions to coordinate and communicate.

In addition, the market competition has become increasingly fierce, and "guarding the country" has become the main theme. "In the few years of real estate in the high growth cycle, we can add at least three projects each year. It has not been added for two years, and the rate of charging is declining." Said the person in charge of a large property company in the city.

On the one hand, the local property management market has grown for many years, so that good and bad, and the marketization mechanism has a long way to go; on the other hand, the property giants such as Country Garden, Huaxia, and Great Wall have grabbed Zhuzhou.

"Only by continuously improving the quality of service and doing our job well, we can stand firmly with the owner."

Change is about

Community governance is the smallest unit of social governance. It is closely related to the residents of every city and is the basis for the happiness of a city.

Looking at the past 6 months of this year, behind the coaching agency of the owner's conference, Zhuzhou Property Management is working hard to change under the current rules.

In April, the Organization Department of the Municipal Party Committee and the Municipal Housing and Construction Bureau jointly launched the "Red Property" demonstration project creation activities in the city.

On May 1, the "Establishment Measures for the Property Management Committee of Zhuzhou City (Trial)" was officially implemented. It is clear that the property management committee is the transitional form organized by the owner's organization. This is the first industry regulations in the province.

Soon after, the Municipal Housing and Construction Bureau and the Municipal Finance Bureau jointly issued the "Administrative Measures for the Property Special Maintenance Fund of Zhuzhou Municipal Property" to start from multiple levels to make the use of maintenance funds more efficient and reasonable. Among them, it is clear that the value -added income of the capital capital can purchase various types of facilities insurance, emergency situations and voting preferred use, control budget, and final account review.

A few days ago, the Municipal Housing and Construction Bureau rushed to Luzhou, Zhejiang to investigate the property supervision platform and find methods for establishing a property service evaluation mechanism for the next step.

On the 27th of this month, the first 18 pilot communities will start the establishment of a property management committee.

"Counseling the owner's meeting was held, and the industry committee and supervision of property companies were the most important aspects of the governance of the community. The ultimate goal is to strengthen the owner's main position under the current rules, solve the problem of the failure of the property market, and let Zhuzhou’s Zhuzhou’s in Zhuzhou. Community governance and even social governance are more standardized and effective, "said the relevant person in charge of the Property Supervision Section of the Municipal Housing and Urban Construction Bureau.

Source: Zhuzhou Daily

Review: Luo Xiaoling

Edit: Chen Chen

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