Shanxi consumer complaints and reports increased significantly in June

Shanxi Economic Daily reporter Ma Yongliang

The Provincial Market Supervision and Administration Bureau recently announced the analysis report of the province's market supervision complaint report and consultation data. In June, the province's market supervision 12315 institutions accepted 29055 consumer complaints and reports, an increase of 2.20%year -on -year. Among them, 9116 complaints, accounting for 31.38%of the total acceptance, an increase of 44.88%year -on -year; reported 4008 reports, accounting for 13.79%of the total acceptance, an increase of 39.22%; 2.8%. In the case of complaints, consumers recover the economic losses of 1.6827 million yuan.

In June, the province's 12315 institutions accepted 9116 complaints, of which 5,956 complaints were complained, accounting for 65.34%of the total complaints; 3,160 service complaints, accounting for 34.66%of the total complaints.

In the complaints of commodity categories, the top three hotspots are: general food, clothing, shoes and hats, and household products. The main problems reflected: the food packaging is damaged, the shelf life of the food expires, and the sales of online shopping products will not be shipped according to the promise time. Zipper damage, etc.; The soles are open, collapsed, the upper cracks, the line, and the merchants have no reason to return and exchange commitments within the time limit; there are "three -none" products in the household items, no Chinese description, and "three packages" period in the period of "three packages". Maintenance charges, etc.

In service complaints, the top three hotspots are: catering and accommodation services, education and training services, beauty and hairdressing bathing services. The main problems reflected: found foreign bodies, deterioration, poor dining environment during the dining process, and the coupon cannot be used within the period. The restaurant that handles the recharge card cannot be returned. Retirement of rooms, etc.; Education and training services mainly involve interrupt training or withdrawal of the remaining fees after the training, and the institution will not be refunded. It is impossible to refund, and merchants provide poor service quality.

In June, the province's 12315 institutions accepted a total of 4008 reports. The main reports are: advertising violations, infringement of consumer rights and interests, food safety violations, product quality illegal behaviors, improper competition behaviors, price violations, illegal charging behaviors, unlicensed operations, measurement of illegal acts, violations of registration management behaviors Wait.

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