The Zhenping County Market Supervision and Administration Bureau successfully mediates online shopping consumer disputes together

On July 5th, an old lady named Yan, a Hong Kong -based Hong Kong from Guangdong, came to the Zhenping County Market Supervision Bureau's Network Supervision Center for help, saying that since May this year, it has been broadcast by more than 18,000 yuan in jade pendants since May this year. The refund was returned, but it only knew that the delivery address was Yuncang, Shifo Town, Zhenping County, and the contact number was a logistics shipper. The request was requested to help.

After receiving the help, Li Xiaorui, director of the Network Supervision Center of the Zhenping County Market Supervision Bureau, found the fast -handed small live broadcast room information provided by Mrs. Yan's fast -handed live broadcast room and shopping order information. The store, immediately contacted the company's person in charge to the internet supervision center office for mediation processing. Later, under the patient mediation of the staff, the merchant actively cooperated, and immediately counted all the goods of Mrs. Yan's purchase of the goods, and voluntarily undertake the postage of the goods sold, with a full refund of 1,8913 yuan.

Mrs. Yan expressed her gratitude for the dispute between the Zhenping County Market Supervision Bureau in a timely manner, and was very satisfied with the service attitude and results of the mediation personnel.

Li Xiaorui, director of the Network Supervision Center of the Zhenping County Market Supervision Bureau, actively cooperated with a certain jewelry Co., Ltd. in Zhenping County in the consumer mediation, saying that in the future work, it will award the honorary plaques of the "Restable Consumption Demonstration Store" to the integrity operators. , Further create an excellent consumer environment.

There is no trivial matter for consumer demands. For a long time, the market supervisors of Zhenping County have attached great importance to the acceptance of the law and protecting the legitimate rights and interests of consumers. They have always adhered to the front line of rights protection, sincerely solved the big deal, adhered to the initiative of "picking up", the acceptance of "litigation", " That is, the timeliness of "running" has spared no effort in quality and excellence, and effectively opens up the "last mile" of consumption rights to defend rights, ensuring the real sense of gain, happiness, and security of the general public.

Source: China Food News Network Correspondent: Xu Mingfei Xiang Chenggang Edit: Ren Zhong

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