Can the "shame cloth" of the auto show really cover the owner's rights?

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Flowing water auto show, iron -bearing "car owner's rights"

Since the female car owner of Tesla, after the Shanghai Auto Show's right to defend his rights last year, this incident that was almost necessary at the auto show finally began to be widely concerned.

The Chongqing Auto Show, which has just been closed, has also ushered in one after another. On June 25, the Chongqing Auto Show opened, and a new forces of the car were running a zero -run car booth. A lady held up a high screen with "zero -run new car on the day of the new car, half a month for maintenance, two major components, promised to withdraw from the car and regret it." The paper appears in the zero -run car booth. But soon, the lady was completely covered by the huge black cloth from the staff.

Coincidentally, the next day at the Chongqing Auto Show, the rights protection incident appeared at the GAC Ean Automobile booth. This time, the owner of the rights protection car brings a red banner of "Chongqing Gaojiu Road Ean Automobile 4S store will make sheet metal spraying accidents as a new car." Similarly, the banner was pulled up shortly after being pulled up by the security personnel at the scene. At the same time, the black cloth that had been prepared for a long time also appeared in time, and the owner of the rights defended was surrounded.

The black cloth that appeared quickly at the booth was nicknamed "shame cloth" by netizens, and even suspected how many "shadows" were. From the perspective of the unified behavior of car companies at the scene, it seems that they are "prepared."

In recent years, the rights protection incident has hardly been absent from each large auto show. The auto show has almost become a "show", and once it has been released to the new car to become the focus of the auto show. But in the past two years, especially after the Tesla female car owner's right to defend rights, New Energy Smart Motors has become the rights to defend the rights area of ​​the auto show.

Conflicts

Regarding the rights protection incident of the booth, the zero -run car replied: "After verification, the user's complaint on the auto show site has been resolved. Store inspections have found that the vehicle's smart cockpit faults and or order for customers. The replacement of the vehicle is completed and the status is normal. At the same time, it is proposed to pay the travel fee for users, but it is a pity that the customer fails to accept the plan. The store will continue to actively communicate with customers and strive to reach an agreement as soon as possible. "

According to the Southern Metropolis Daily, it was learned from the Southern Metropolis Daily report that it was learned from GAC Ean Chongqing Gaojiu Road Store that the incident was accidentally stubborn when the ribbon management personnel moved the car and sprayed the painting in private. The user's demand had been properly resolved.

In this regard, netizens obviously did not buy it: "Why did you go early?", "Can you solve it only when you make trouble?" But some netizens believe that "the way you can't spread this way are all so messy."

"The technical nature of the car is relatively strong. Today's new energy models are configured with increasingly complex intelligent systems and related accessories. Once consumers and manufacturers have a dispute, it is difficult to define whether the quality of production or use. Easily refund the vehicle. "A lawyer said that when consumers have no communication, it is easy to impulse power, which is also the main reason why the rights protection incident of the auto show show.

In the past two years, new energy vehicles have flourished, and more and more new vehicle -made companies are interested in getting close to users and creating car owners' communities. From new power brands to independent brands, to emerging sub -brands incubated by independent brands, they all like to hang "user -type enterprises" and "user -created" on their mouths.

However, when consumers deal with the 4S shop, the actual transaction price of the same car, the inadequate service and after -sales, and many problems such as the quality of the 4S shops, and the unknown charges. The great discount has also made consumers and brands farther away. The "user first" commitment is difficult to implement.

According to the data released by the State Administration of Market Supervision and Management, a total of 59 domestic new energy vehicles recalled in 2021, a year -on -year increase of 31.1%; 830,000 vehicles involved in vehicles, an increase of 75.9%year -on -year, accounting for 9.5%of the total number of recalls throughout the year. From the perspective of defect clues, 3033 new energy vehicle defect clues reported that the problems of power batteries, motors, and electrical control systems accounted for 52.5%of new energy vehicle defect clues.

"After hard work, my country's new energy vehicle industry has achieved gratifying results, but the challenges are still severe. Like sales, new energy vehicle complaint reports accepted by the market supervision department have also increased day by day." Gan Lin, deputy director of the State Administration of Market Supervision and Administration, publicly stated.

Some industry experts believe that with the continuous increase in sales of new energy vehicles, future consumer complaints and rights protection will be further prominent. It is difficult to cover the "shame" alone.

Pain point for rights protection

Compared with traditional fuel vehicles, new energy vehicles not only have changed significantly in the form of driving. New technologies such as intelligence and networking have also become the hardest hit areas of complaints and rights protection, including Tesla's "brake door" and Weilai. Autonomous driving accidents and Euler "chip doors" have attracted widespread attention from the industry.

In the "Annual Report on the Protection of China's Consumer Rights Protection (2021)" issued by the Chinese Consumer Association on April 22, the phenomenon of rights protection in the auto show reflects that consumers still exist in the field of automobile fields, especially the intelligent connected car sector, especially in the field of intelligent connected cars. Pain, difficulty and blocking points.

Among them, in terms of cars and parts complaints, there are many problems with new energy intelligent automobile consumption disputes, and there are difficulties in defending rights, such as interrupt electricity, battery life shrinkage, auxiliary autonomous driving system failure, battery charging failure and other disputes to varying degrees to varying degrees to varying degrees Difficulties such as reasons and responsibility identification.

From the perspective of industry insiders, in the context of more and more new software and new technologies, consumers have become more and more complicated in terms of rights protection proof. Even if some vehicle data is given to consumers, consumers and even appraisal departments are difficult to clarify the logic. Because the cause of the failure is uncertain, often the indirect reasons have caused problems, such as brake failure, black screen, etc. In this case, the manufacturer gives the data who will "identify" the data? With identification, the cause and effect of data and accidents still need to be demonstrated, and the situation is even more complicated. In this regard, the Chinese Consumer Association stated that it has a major responsibility for the resolution of new energy vehicles to protect their rights. At the product level, we must pay great attention to product security, especially to strengthen the data security, network security, software upgrades, and functional security of intelligent connected cars, strengthen the auxiliary driving risk notification and quality control to ensure the safety of consumers' personal property.

At the level of propaganda, we must comprehensively inform the situation of the product, fairly and reasonably agree on the rights and responsibilities of both parties, no exaggeration or false publicity, and implement the obligations of qualified product delivery, assume the responsibility of contract, and fulfill their commitments. In addition, car data is an important certificate for consumer rights protection. Consumers have the right to know, consult, obtain raw data related to themselves, and unrelated original data.

In addition, the lawyer reminded: "Before defending rights, you must do a good job in collecting evidence in advance, and there is no preparation. Every repair should ask all relevant documents, and the lawsuit also needs to be spoken by evidence. After the dispute occurs, the evidence is collected before collecting evidence. The difficulty is much greater, and some evidence may no longer be collected. "

However, the above -mentioned lawyers also mentioned that many times the rights protection is actually unnecessary because some car owners are unfamiliar with laws and regulations, the demand for rights protection is too high, and even some car owners have no legal basis for rights protection. Under such circumstances, it is recommended that car owners must be rational before defending their rights, and whether there is a factual basis and legal basis for whether the requirements of existing evidence and relevant laws to weigh their requirements to avoid further expanding the loss.

In recent years, with the increase in the high -speed growth of car ownership in my country, relevant laws and regulations have also continued to improve, further ensuring the legitimate rights and interests of car consumers. Therefore, for most consumers, if you clarify your rights boundary and have no solution, the Consumer Rights Protection Law, the Civil Code, and "three packages of the car" are the basis for defending rights. Situation to seek legal help.

Author: Zheng Yu

Edit: Hu Yun

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