They have retired, why are they still going to get off work on time ...

At 8:30, turn on the computer, and learn the knowledge base updated on the day;

At 9 o'clock, officially answered the call of the masses and answered questions.

Fill in the work order, record demands, transfer problems ...

Beginning on May 15th, 14 retired cadres in Hefei participated in the 12345 hotline.

These old comrades incorporated their rich work experience and life experience into new positions, and they were affectionately referred to as the "live dictionary" of mass work.

In order to better serve the main body of the enterprise and respond to the demands of the masses, in May this year, Hefei City combined with retired cadres' work experience and the field of good at good, in accordance with the principle of appropriate personnel, selected the first batch of 14 political qualities from the municipal agencies and units. Retired cadres who work experience and strong service awareness participate in the 12345 hotline to answer work, so that this "stool" for private affairs is more close and warm.

Rich experience to make "Lianxin Bridge" more temperature

Qin Chuanyu, who had just retired just half a year, took the initiative to sign up to participate in the heat line to answer the work. Before retiring, he was a third -level investigator of the People's Procuratorate of Hefei. "Give full play to the advantages of the old comrades, use our rich work experience, answer difficulties for the masses, and even solve the heart of the call through telephone communication. It is a very meaningful thing." Qin Chuanyu said.

Compared with young spectators, old comrades such as Qin Chuanyu are more patient. When answering questions, the language is closer to the masses. There is no paradigm and use less professional terms. "The masses said that we were more kind when we answered, as if we were chatting with family and friends." Qin Chuanyu said.

During this time, most of the calls that Qin Chuanyu received was related to epidemic prevention. Among them, some do not understand policies, and some have obvious anxiety and need to guide resolution. "Once a citizen who returned to Hefei from high -risk areas outside the province to receive healthy observations, he was rejected because of a point of observation, and his mood was boring, and his tone was very excited when he entered the phone. After accepting the requirements of epidemic prevention, I also expressed my gratitude to me when I hung up. "Qin Chuanyu said.

The person in charge of Hefei 12345 Hotline Call Phone Acceptance Center said that recruiting retirees to answer the 12345 hotline is to hope that they can use their frontline work experience and resolve emotional skills to make the 12345 "Lianxin Bridge" more temperature.

"Make good use of the language of the masses to solve the problems of the masses is the advantages of these old comrades. They all have rich first -line work experience and rich life experience, and they are more handy to do the work of the masses. The person in charge of the long hotline office said.

Life enrichs to make yourself "young"

Press the "pause keys" for retirement, and transform into a "discoucher" to answer the 12345 hotline. The adaptation process of the old comrades is not easy.

"After retirement, I do n’t use computers, and typing is sparse.” In order to be familiar with computer operations faster, Wang Chuanming, a retired cadre of the Municipal Natural Resources and Planning Bureau, posted a five -character root table in the prominent position of the workshop. One back.

Feng Jiasheng, a retired cadre of the Baohe Branch of the Municipal Public Security Bureau, got up early every day because of his home far. For more than an hour, he arrived at the 12345 hotline phone acceptance center near Wulidun.

Although there are many difficulties, 14 retired cadres persist. "Sign in at 8:30 every day, and retire from 5:30 pm. The old comrades were not absent once." Said the person in charge of Hefei 12345 Hotline Call Phone Acceptance Center.

For more than a month, retired cadres have achieved a change from rustling to the ease. They have integrated many years of experience, while helping the masses to answer questions and solve problems, they can also patiently persuade them and eliminate contradictions in the bud state.

From the leisurely retirement life to the busy front -line position, the lives of retired cadres have become enriched, and people seem to be younger. When he retired, Qin Chuanyu joked that he was a "householder" and "career". "After serving as a reporter, I was unfamiliar. I could only answer 2 to 3 calls a day, and now I can answer at least 20. I receive the latest policy information every day and communicate with the masses. I feel that I am younger." Qin Chuanyu said.

"Old comrades are precious wealth, and their arrival strongly enriches the power of hotline." Hefei City Mayor Hotline Office said, "In the future, we will form a normal working mechanism and continue to recruit retired cadres to participate in the 12345 hotline. Old comrades can give full play to the heat and add positive energy to the cause of the party and the people. "

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Text | All Media Reporter Jiang Yong and Zhu Zhenyu

Pictures, Video | All Media Reporter Ren Minyan (Information Map)

Produced | "Politics is in" Rong Media Studio, "See Hefei" Rong Media Studio, "French Eye" Rong Media Studio

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