Shuinan Town: Open the "last mile" of serving the masses to achieve zero distance between the masses

"The functions of the service hall are becoming more and more convenient, and the business speed is relatively fast." The masses who came to Shuinan Town Convenience Service Center to run business said.

In order to effectively solve the problem of "multi -window running and back and forth" of the masses, Shuinan Town has transformed and improved the convenience service center. It is the first township in our county to set up a comprehensive window for convenience centers in our county.

Highlight the construction of standards and create a first -class service position

In 2021, Shuinan Town took the lead in launching the standardized construction of the township convenience service center in the city, in accordance with the requirements of the "service center's entity, functionalization, standardization, standardization, and informatization" requirements, to comprehensively and improve the lobby of the first floor of the town government, set up an office area to set up an office area , Waiting area, self -service area, Xue Lei Feng service station and other areas, make detailed standards from the aspects of hardware construction, service functions, and operating mechanisms, comprehensively build Shuinan Town Convenience Service Center, and create a first -class service window for the masses.

Optimize window settings to achieve efficient services

Shuinan Town Convenience Service Center implements the operating mode of "one window acceptance, one -time notification, one -stop service, one -stop settlement" operation mode. , Agricultural Rural and Rural, Retired Military Services and other 46 service matters have settled in convenience service centers. Set two "comprehensive administrative service comprehensive acceptance windows" to establish a service model of "comprehensive acceptance of front desk, back -end classification approval, and unified window outlet" service model, which will be relatively concentrated in business processing and stations. Provide one -stop and one -stop services to make the masses more convenient and satisfied. As of now, the Town Subsida Service Hall has handled more than 50 services.

Pay close attention to team building and improve business capabilities

Establish a "one window, one person+AB post" working system, and transfer 10 cadres from each station to the convenience service center, and implement 2 full -time staff to work daily. In accordance with the requirements of the standardization of government services, standardize the operation process, regularly conduct business knowledge and business skills training on the window personnel, improve business operation capabilities and efficiency, and ensure that the "run only once" work is in place. Strengthen the awareness of the window service, regularly find the problems of the staff of the window in daily work, words and deeds and other aspects, establish a "small window, big responsibility" service awareness, and comprehensively improve the service level and service quality.

Pay attention to daily supervision, and the effect can be improved

The convenience service center has established a convenient service supervision platform, establishes a sound work system such as the first inquiry system, a one -time notification system, and a limited time -limited system. Give full play to the role of "command sticks" and "vane" to improve the attendance and assessment system of staff service center staff. At the same time, the town disciplinary commission often inspects the staff of the window in office and mass services to promote the increase and increase of government affairs services. effect.

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