"Model of the National Public Security Organ" Zhang Yan to protect the hearts of the people with the original heart

Letter and visits work are the masses who come to the door. Each letter from the people will entrust the trust and expectations of the party and the government. Zhang Yan, deputy head of the petition department of the 42 -year -old police inspection detachment of the Chengdu Public Security Bureau, has been engaged in petition work for 18 years. He insisted on guarding the hearts of the people with his original heart and receiving more than 40,000 visitors to the masses to achieve "zero complaints". Recently, Zhang Yan was rated as the "National Model of Public Security Organs" by the Ministry of Public Security.

As a bridge between the party and the government and the people, the work and visits work is an important carrier of the party's work, and it is also an important way for the people to express their own interests of their own interests.

Zhang Yan, deputy head of the petition department of the 42 -year -old Chengdu Public Security Bureau Police Division, has been engaged in the letters and visits of public security and visits in the Public Security Letters and Calls. Job work.

In order to better communicate with the masses, Zhang Yan used his work to study psychological courses, obtained the national three -level psychological counselor, applied psychological knowledge to daily interview work, and strived to enter the heart of petitioners, and then won the hearts of petitioners. The understanding and recognition of the crowd.

"I can sit, be impatient, listen to, talk, and do." It is Zhang Yan's 18 -year experience summary of public security petition work. Although the short fifteen words seem simple and simple, it takes more than ten years. Such as a day of practice, it is by no means easy. Zhang Yan is convinced by jurisprudence, moving people with reason, and striving to make the people feel fair and just in each letter and visitor, ensure that the general public "says that there are places to say, complain about local complaints, difficulties and places to solve them, and place in place to do locations. ", Really use your own hardship index to exchange the satisfaction index of the people, and set up the" Lianxin Bridge "between the party and the government and the people with practical actions.

Recently, Zhang Yan was rated as the "National Model of Public Security Organs" by the Ministry of Public Security. Zhang Yan was very excited about the winning prize.

Reporter Kang Sha

Picture Chengdu Police

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