Ningde: Express, fast but not hand!When will the distribution chaos go?

Online shopping is the convenience of delivery to the door. With more and more express delivery stations around Ningde, many parcels are no longer delivered to home, but they are "thrown" to the station without contact. Passion. In response to the phenomena such as Ningde Express delivery without delivery, on June 7, Southeast Network published the article "Ningde: Express delivery without delivery to the normal citizen to attract citizens' big spitting", which caused widespread discussion among netizens.

"This Yaotai Logistics is everywhere in Ningde. The express delivery is placed directly there, and it must be taken by itself. It is extremely inconvenient." "In the past, it was all delivered to the home. Since the establishment of the station, it is convenient for everyone. What brings is inconvenient! "" The Yaotai Logistics Station in our community is even more bullish, and there is no staff. You need to find it to find it by the pickup code. "

After the report was published, many netizens had grievances in their hearts. A netizen also said that although I was dissatisfied with the delivery of the courier, I was worried about the address on the package. Essence

Recently, the reporter learned from the Ningde City Post Administration that the issue of providing delivery services for express service standards reported on this website's reports on this website has sent staff to verify the situation to conduct Punishment of punishment and requiring enterprises involved to rectify immediately, and provide delivery services in accordance with the requirements of laws and regulations.

However, just recently, some citizens reported to this website that Dongcheng International Yaotai Logistics Station still refused to deliver the goods. The staff's service attitude was quite horizontal. And other issues.

Express display "Signage" has not received the package after 4 days

"Mandatory signing", refusing to deliver on -site, and quite horizontal attitude ... On July 1, Ms. Chen, citizen of Ningde, reported to this website that she recently bought a piece of clothes on the online shopping platform. But the actual situation is that 4 days have passed, and the express delivery has not been delivered to the door.

Ms. Chen said, "That day, the staff of the Dongcheng International Yaotai Logistics Station called me to pick up the part at the station. I said that you can deliver the goods at home. She asked if there was an elevator in the community. I said that there was an elevator. Hanging the phone in a hurry, I waited at home for a long time and I didn't see the courier to the door for a long time. "

The next day, Ms. Chen was surprised that the express delivery interface showed "signing". "I have lost the courier yet, how can I show that it has been signed?" The helpless Ms. Chen repeatedly called the service call of the Dongcheng International Yaotai Logistics Station, and the calls were unable to enter. Soon after, the station staff responded to the phone and said, "If you do not provide a delivery service, you need to pick up your own."

The behavior and attitude of the station staff made Ms. Chen angry. "Throwing things on the station without saying hello, what service is this? You must complain!" In the next few days, Ms. Chen began to contact the courier company to complain But 4 days have passed, and her package has not received.

"I don't know why they do this, haven't they been training? Didn't the courier company teach them the correct way of working?" Ms. Chen said, "I buy it from the Internet to save some time, because I don’t have time to go to the entity in the entity I bought the store, but I did n’t expect to take it in unnecessary time and energy, and caused a stomach! "

Ms. Xie, who lives in Taiyi Garden, also said that her express delivery is often "forced to sign" by the express delivery station. The express delivery station is forced to sign, and you have to go downstairs to pick up it yourself.

Push off more than delivery citizens to check the goods after the complaint

Mr. Liu, a citizen, also had a "mandatory signing" of the station. Fortunately, after his rights and complaints, the staff at the station now sees his express delivery.

Mr. Liu said that he was usually busy and basically didn't have time to go to the physical store to buy things, so there were more than a dozen online shopping courier every month. However, after the community has the station, it will not be able to enjoy the benefits of delivery.

"I set up a stop station for temporary deposit on the mobile phone software, and the courier was delivered, but the courier was still placed on the station and sent me a message for myself. I called the station staff. There have been too many excuses to send too many pieces, and he can't send it. "He said that he was very busy at home at home. When he went back to get off work, he was already off work. It was really inconvenient to pick up.

"I also understand that the staff of the station station is very hard, but the understanding should be mutual." Mr. Liu said, but helplessly, he had to complain to the express delivery company and the superior department. Since then, the staff of the community station has begun delivery to him. By this year, affected by the epidemic, this "welfare" was forced to interrupt.

The existence of the express delivery station should provide people with more convenience services, but the courier company does not say hello. Regardless of whether the recipient is at home, the express delivery station is sent to the express station. They all violate laws and regulations.

Express, why is it "fast but not handed"?

So, why is the express delivery station at the express station instead of sending the agreed address?

Express delivery is not an optional choice, but the obligation that the courier must fulfill. At present, improving service capabilities has become the focus of competition in courier companies, but the problem of difficulty in delivery still exists. Where is the problem? Is the policy "furnishing" or who is lazy? The reporter learned that in accordance with Article 25 of the Interim Regulations on Expressing Express on May 1, 2018: Enterprises operating the express delivery business shall submit the express delivery to the agreed recipient address, recipient or recipient designated specified The recipient of the agent and inform the recipient or the recipient inspection in person. The recipient or consignor has the right to accept in person.

On January 7 this year, the State Post Bureau also released the "Express Market Management Measures (Revised Draft)" (Draft for Soliciting Opinions). Delivery the express delivery at the smart courier box, express service station and other courier -end service facilities without authorization. If there is violations, the directly responsible persons will face a fine of up to 3,000 yuan, and the fines faced by courier companies will be as high as 30,000 yuan.

The "Fujian Provincial Postal Regulations", which was officially implemented from July 1 this year, also clearly stipulates that express delivery companies and their employees should submit the express delivery to the agreed recipient address, recipient or recipient designated collector. And informed the recipient or the consignor in the face, the recipient or the recipient had the right to accept it in person. If the provisions of these regulations are violated, the postal management department shall order correction within a time limit, and shall be punished for the person in charge and other directly responsible persons responsible for the postal enterprise; Fined fines of less than 10,000 yuan; if the circumstances are severe, a fine of 10,000 yuan and 50,000 yuan is imposed.

However, from the actual effect, this may not completely eliminate the phenomenon of "fast but not handling".

During the interview, an industry insider who had been engaged in the express delivery industry told reporters that the courier fee is low or even lower than the delivery fee, which is the root cause of the difficulty of delivery to the door. In order to complete the task, the courier company has to save the courier at the express station for cost savings.

People in the industry said that with the increasingly intensive competition in the express delivery industry, in order to increase the market share, many express companies have launched a "price war" -the price to change the amount. The contradictions are passed on to consumers and courier -increased delivery, reduced delivery fees, and courier companies or courier have to put the courier at the collection point, even false signing.

At present, e -commerce has developed rapidly, and the number of packages is increasing, but consumer experience is not satisfactory. In the face of the problem that the express delivery does not deliver the door, the courier company and the consumers have become the opposite. How to alleviate the contradiction between the two parties. When the package does not deliver the goods, consumers can only complain to the official or postal management department of the express delivery station to complain. Does it solve the problem? This website will continue to pay attention.

- END -