The service hall of Yanggu County Medical Insurance Bureau comprehensively improves service efficiency and improves the service environment

In order to comprehensively improve the standardization level of medical security for medical security and provide a warm and comfortable service environment and a convenient and efficient service experience to the participating people, the Yanggu County Medical Security Bureau shall be combined We have conducted standardized transformation of the medical insurance service hall on site evaluation standards, so that the functional setting of the medical insurance service hall is more reasonable, the basic service facilities are more complete, and the service services are more intimate.

1. Standardized by the Office of the Office to improve the service environment

According to the separation of internal office and external services, the reconstructed medical insurance service hall is divided into business processing areas and the service area. It has set up functions such as service consulting areas, self -service processing areas, self -inquiries, resting areas, business processing areas and other functions. area. It is equipped with basic service facilities, including the guide desk, rest chair, self -service number pickup machine, self -service query machine, service evaluation device, water dispenser, pharmaceutical box, opinion box, etc.; Signature pens, samples of formulating forms, etc.; Configured propaganda facilities, mainly include LED electronic display screens, data racks, promotional panels, etc. A clear, unified, and standardized window business logo, functional area -oriented sign, job information publicity signs, and work sign signs; staff uniformly dress, uniformly wear breast cards, showing a good image of the medical insurance service hall. The reconstructed service hall has complete facilities and spacious and bright environment, providing a high -quality and warm service environment for the people and offices.

2. Standardize the service and reduce the processing process

Implement the city's unified "Guidelines for the Office of Casting the City Medical Security", and promote the standardization and standardization of business through the implementation of a unified operating process. We strictly follow the "six unifications" and "four most" reform goals, further standardize and optimize the process of medical insurance processing, simplify the processing links and materials, and implement medical insurance reimburse To solve the problems of complicated materials and procedures for the application of mass medical insurance for medical insurance, it has comprehensively improved the satisfaction of the people participating in the insurance.

Third, the medical insurance business is convenient to improve service efficiency

We further broaden service channels, opened medical insurance management methods such as windows, networks, telephones, and mobile terminals, and adhere to traditional service methods with intelligent service innovation. Through the medical insurance business "online", "hand -in -hand office" and "telephone office" and other methods, actively implement the medical insurance business "not seeing" to handle publicity models, allow the masses to not leave home to inquire about insurance information, handle various medical insurance business, "let data Run more and let the masses run less legs. "Everything starts from the interests of the masses, facilitates the masses, serves the masses, and improves the level of medical care.

Yang Gurong Media Chen Nan Correspondent Zhang Yu

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