Dalian seven -day hotel was covered with large blood stains: the company apologized and called a thorough investigation, what is the problem behind the storm

A few days ago, a video of a large blood stain in Dalian seven -day chain hotel was fermented on the Internet, causing heated discussion and attention.

According to the video content, on June 30, in Dalian, Liaoning, a candidate broke the news that after staying at the seven -day chain hotel, he found that there was a large blood stain in the cover. It was only difficult to find it in the cover after staying for one night. After the candidate reflected the situation to the hotel, the hotel hoped that it would be free to stop the video for free, and was rejected by the candidate. The hotel staff said that the new cleaning staff made a mistake and would be improved.

In response, Seven -day Hotel (Shenzhen) Co., Ltd. issued a statement on July 2: "A recent event in a 7 -day hotel in Dalian Wafang Store Railway Station, which was complained about the health issues of the room, we were receiving After resident complaints, we have immediately remedied and made sincere apology. We have deep apologetic for the unpleasant experience brought to the guest. At present, we are still following up with the guest in order to obtain it with a view to getting it. Forgiveness. Seven -day Hotel (Shenzhen) Co., Ltd. attaches great importance to this. At present, a special group has been established to conduct a thorough investigation of the hygiene management of the hotel. Such a mistake in the store has the purpose of the 7 -day hotel management requirements. Severe violations, we sincerely apologize for this, and will strengthen internal management, reiterate the standards of the guest room 'one guest and one, and strictly implement it. "

This is not the first similar dispute in the hotel industry. From the storms such as the "Heyi Hotel Girls' Incident", "Towel Door", "Single Single Door", "Guests suspected to be leaked by information" to today's "bed cover door" and other storms happens sometimes. Every hotel claims that they have strict segmentation management, so why do there be repeated problems?

"In the final analysis, it is still personnel management issues. Although the company has a complete system and regulations, it is inevitable that there are irregular operations during the implementation process, and the supervision is not in place. So a series of issues follow." The hotel managers told reporters.

It can be seen from disputes such as the previous "towel doors" and "sheets door". The front -line work conditions of many hotels cannot be completely monitored. Many times, they must rely on the staff's conscious implementation. For not high cleaning staff, it does not guarantee that all practitioners have high self -consciousness. This is related to the professional literacy of front -line employees.

The First Financial Reporter had previously exchanged with many veterans in the industry that, of course, these storms could not blame all problems on the front line staff, and they also need to pay attention to strengthening the supervision and execution of managers. The work problems of cleaning staff or technicians exist, but those management holding higher salary is lacking strict control.

So why does the company have a management system, but does not supervise and implement it?

"In the past few years, the hotel market has developed rapidly, expanding too fast, and even once. Some public data show that about 50%of the new hotel projects in the Asian market have gathered in the Chinese market. This has exacerbated competition. Some hotel groups are still A large number of mergers and acquisitions, the 'plate' is big, it is difficult to control it. And the hotel industry's occupancy rate and house prices have fallen doubled, and the epidemic in the past two years has made the accommodation industry 'worsening', and the overall income declines. This is also a decline. It means that hotel practitioners and income as a whole will also be frustrated. Similarly, the company's management income has also been affected to some extent. In addition, the epidemic occurs repeatedly. Many small and medium -sized hotel companies are very difficult. Stores with poor business will have loopholes during execution. And even if the above -mentioned various disputes occur, in fact, the final punishment is not particularly strict, which will cause similar incidents to occur repeatedly. Or directly revoke business qualifications, etc., it will make hotel operators pay more attention to management. "

"A large number of hotel expansion leads to intensified competition, and the impact of the epidemic is declining. A employee must clean a lot of guest rooms, and the income is still very low, and the lack of supervision. These incidents need to work together to work together. For example, industry associations have the function of formulating and supervising the industry specifications. Zhao Huanyu analyzed.

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