The "Five Essentials" of the Human Resources and Social Security Bureau of Wulian County to improve the quality of service quality in the window

In order to promote the "turning style, strong responsibility, and first -class" activity, we strengthen the discipline of positive winds in the human social system and build a hard work team for officers and entrepreneurship, and the Human Resources and Social Affairs Bureau of Wulian County, Rizhao City, to further promote the standardization of government service standardization. , Grasp the standardized service specifications, formulate the "Five Essentials" and "Ten Forbidden" of the staff of Wulian County's human resources and social security systems, and organize the staff of the organizers to conduct business standards and ability quality training to further improve the comprehensive quality and level.

Always grasp the optimization of the business environment and improve the quality of service at the important place, further change the work style, improve service methods, standardize service behavior, and establish the work concept of "everyone is an image, everywhere is a window, everything is a service" work concept. " Focus on solving hot and difficult problems reflected by the masses, and improve the service efficiency of the window.

The first is enthusiastic services to create a window of parental people. For the people who come to work, we will resolutely take the initiative to receive and warmly answer, answer questions patiently, and serve politeness. With the work attitude of "a hundred questions and not annoying", it firmly establishes the image of the window, and serves the people with the purpose of serving the people with the "no trivial matter and endless service".

The second is efficient services to create a window for the people. Implement one -stop services, adhere to the operation method of "first question responsibility system", "one -time informing system", "time -limited settlement", and "service commitment system" to allow the masses to run less, take less, and do things to achieve things. The work concept allows the concept of convenience to be implemented. Through pragmatic actions, the efficiency and service level of the window continued to improve.

The third is integrity service to create a window for people. Regularly organize the staff of the staff to learn the relevant requirements of integrity and self -discipline and optimize the development environment, and lead all staff to the concept of "everyone is the image, the window is everywhere, and everything is a service". Think, the crowd is anxious, helps the masses needs, solve the difficulties of the masses, resolutely put an end to eating cards to wait for unclean behavior, and always accept the supervision and report of the masses. Objects can feel the excellent style and quality service of the window staff.

Wulian Rong Media: Song Ruihai Correspondent: Jiyuan Wang Kai

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