Extremely review | Responsibility, Douyin forms a psychological care team service by online storm users

Polar News commentator Wu Shuangjian

On June 28, Douyin held the opening date of prevention and governance network violence. Since 2022, Douyin has launched the function of 12 governance cyber storms. It is worth noting that, in addition to the continuous advancement of product technology, Douyin also set up a psychological care team.

It is understood that the important task of this team is to implement psychological comfort and emotional care for users who have had negative emotions by Internet storms. The "customer service" provided by the team is mostly post -95s. After training and support of professional forces such as the Chinese Psychological Society and China Public Security University, it is on duty at 7 × 24 hours.

The reason why cyber violence shouted was because it caused great trouble and harm to the parties. An extreme example happened at the beginning of this year. Liu Xuezhou, a teenage boy in Hebei, found a series of things after the success of his biological parents. As a result, he encountered Internet violence attacks. Various factors were superimposed. He was overwhelmed and committed suicide in Sanya, Hainan. Until now, his family members have not given up their accountability to the Internet storm.

Do not attribute the tragedy of the Internet storm to the victims themselves too fragile. According to the data released by Douyin, the spread of the perpetrators after the Internet storm and the focus of the victim's focus is amazing: the Tangshan incident has issued about 300 in the 12 hours when the Tangshan incident starts. Thousands of comments, many of which are discussing the users who are mistaken for the suspect.

Another sign of cyber storms is to spread from the cyber language violence of the parties to the "people" and "things" around them. After the Tangshan incident attracted much attention, the business operators and suspects of the incident shop were wrapped in a brand of clothing worn by the suspects. Even a female anchor was attacked by netizens when the brand's clothing was broadcast live, and she cried directly.

In the information age, the means of cyber storms are becoming more and more diverse. The violence searches for the victim's meat. Through various methods such as image spoofing, it exposes its privacy to various platforms. The power of cyber storms has also penetrated from the network virtual society to real life. Some of the perpetrators slander and harass the victims. Some organizations or hire online water forces, or affect public opinion supervision and public knowledge. Some extreme cyber violence have entered the category of illegal crimes, such as personal threats, extortion, and sexual assault.

Compared to the face -to -face language conflict and physical violence, the threshold of cyber storms has been greatly reduced, and the perpetrators have unscrupulously published offensive remarks, and sometimes they simply vent their anger. Some media disclosed that the time and economic costs of Internet storms are very low. The comment area leaves insulting words in turn, and then shuts down to sleep.

Cyber ​​storms spread fast, wide injuries, and strong injuries, but it is powerless that the victims are always famous and surnamed, but the violence gathered in the crowd often hides invisible people and cannot locate specific people. Therefore, the "overwhelming" "crazy bombardment" struck, and it was difficult for the victims to take the initiative to avoid it. Cyber ​​storms not only defeat the victim's psychological defense, but also bring endless annoyance of life, make people lose their sense of dignity and fall into "social death", and will also produce despair.

For the network platform, of course, it is necessary to punish online storms afterwards, but we hope that the platform can take the initiative to act, such as improving technical prevention methods, and as much as possible to block the further fermentation of cyber storms as much as possible. When the cyber storm gradually fades, the platform can give the victims an exit of a complaint, reduce the accumulation of negative emotions, and may avoid tragedy.

"Life is very long, and at some stage, you will always encounter bad people and things, but this is not the whole of life. I know you have endured it for a long time." "You can tell me, I may help you. What to do is to give yourself a chance, continue to work hard, to cheer up for those who love us. "... These words of the psychological care team of Douyin, attach importance to the individual feelings of the victims, and build a smooth communication channel to make the victim no longer no longer no longer. Fighting alone can calm down and re -accumulate strength.

Governing the Internet violence, the platform should make a difference and can make a difference. It mainly depends on whether the platform has determination to take true effort to govern, and whether they are willing to invest in manpower and material resources. Douyin launched a variety of technical means and the form of humanistic care for users to help victims establish a "psychological firewall", which reflects responsibility and responsibility, and also shows temperature.

It should be noted that once the Internet storm broke out, it is easy to circulate on multiple platforms. This requires that all platforms should not have shortcomings in governance cyber storms, and need to have equally rules. Douyin has taken a big step forward. We also called for multiple platforms to jointly cooperate, continue to work hard, and have been working for a long time, and constantly lead the governance of cyber storms.

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