Anti -Fraud Pioneer ③ ｜ Ren Yubo, Hangzhou People's Police School: "Heart Defense" Breaking Electricity Fraud Board

Comrade of Police Officer, did my bank card be frozen? Is the 7.2 million yuan in my card?

Ms. Wang, your bank card has been frozen, and your card's deposit is very safe.

Ren Yubo, director of the deputy team of the Hangzhou People's Police School, told reporters that this is an electronic fraud case that happened in Hangzhou Binjiang Tianhe Street. Ms. Wang, an enterprise executive, received a fraud phone call for the logistics customer service of the charging business. The scammers asked her to cooperate with the video call and the mobile phone screen sharing operation. Later, Ms. Wang's face information and mobile banking card information were intercepted by scammers. Fortunately, the police of the police station immediately contacted the relevant units to freeze the bank card of Ms. Wang, and successfully preserved the capital deposit of Ms. Wang 7.2 million yuan.

Ren Yubo said: "The scammers make good use of various psychology for fraud. In daily life, the scams like Ms. Wang who have been stolen by Ms. Wang are endless. Therefore, the curriculum research and development of our anti -fraud 'heart defense' project is even more important. We It is necessary to achieve the efficiency of the grass -roots police officers, while strengthening the masses' ability to prevent fraud. "

Ren Yubo, deputy captain of the Hangzhou People's Police School, a brigade of the team, a master's degree in applied psychology, special researcher at the Municipal Police Association, and a municipal gold medal anti -fraud lecturer. Since 2007, he has been engaged in the research of police psychological health and police psychology for a long time. Talent.

Cross -departments to regulate anti -fraud forces

Establish anti -fraud "heart defense" research group

Last year, the Hangzhou Police Academy and the Hangzhou Public Security Bureau formed the first anti -telecommunications network fraud "heart defense" research team of the Hangzhou Public Security Bureau. The leadership of the teacher and the police academy, the mass work, and the police psychology of multiple instructor teams, a total of 26 people, Ren Yubo led the research team.

After studying at the Hangzhou Anti -Fraud Center's follow -up, Ren Yubo used the first -hand data of anti -fraud publicity and prevention as the research content. For the research team, the psychological analysis of the common telecommunications network fraud, the practical story of the 96110 discount staff, and the community community Police anti -fraud propaganda skills are the focus of research, and rely on the research team to carry out subsequent curriculum research and development and teaching training.

"On the basis of 122 electronic transcripts and 343 discouraged recording, we summarized 45 classic cases of words, and referred to the Hangzhou Anti -Fraud Center, Shangcheng District, Binjiang District, and Xiamen City. Based on the principles and application technologies of persuasion, social psychology and other psychological principles and application technologies, according to the actual work of the post of the branch of the branch bureau, the "96110 Special Line Discrimination Textbooks" that have been prepared by more than 14,000 words include The work flowchart, the sixth principles of the call, and the discussion of the four stages of the four stages of the four stages, the key points of the four types of different personality characteristics of the personality characteristics, and the customer service calls of the major banks and payment institutions in the domestic banks and payment institutions. " Ren Yubo said that the compilation of this persuasion textbook has consumed the a lot of hard blood of the team team of the "Heart Defense". After many verifications, it is relatively scientific.

In addition, Ren Yubo's research team also recorded 4 online recording and broadcasting classes and compilation of 1 supporting "Learning Manual" for participating trainees to learn.

"Instructor Ren Yubo led us to study the anti -fraud special line textbooks, and now the process of the early warning object is unqualified. We can basically grasp the actual situation of the early warning object through the inquiry and information verification dialogue of the stage two. What kind of fraud did he suffer, so that he made corresponding treatment. "Police from the grass -roots police station told reporters.

Big data fusion psychology

R & D Electric Scam Easy Sensing Test

In the process of research, some community police reported to the research team that hoping that the research team could develop a set of psychological tests that effectively evaluated the risks of deception, which could help basic police officers to screen key publicity objects, but also used daily anti -fraud publicity classroom interaction , Enhance the sense of participation in the masses.

Ren Yubo immediately convened a research group and joined the Hangzhou Anti -Fraud Center to analyze the individual differences of the public's response to telecommunications network fraud information. Through research on the psychological portraits, transcript quantification analysis and the help of the "simulation fraud experiment" in the field of AI technology, the research team may have a variety of various types such as benefit deviation, money motivation, personality characteristics, social support, cognitive script and decision preferences. Psychological factors have different degrees of predictive effects on deceived perceptual. Through the semi -structured interviews of the victim and senior anti -fraud workers, the research team followed the standards and ethical requirements of the questionnaires and the formation of questionnaires to form a questionnaire, and the questionnaire quality was inspected and evaluated through the analysis of random large sample data analysis. To maximize the rationality and scientificity of the questionnaire structure.

"After 2 months of hard work, our research team compiled from the theoretical framework, design, scoring rules, model suggestions, data collection and predictive trials. "Heart Defense Index) Test", after a sample verification of 2148 people, the testing indicators of the test are qualified. At present, the test has been used as a test tool for the precision defense work of the grass -roots public security organs to screen for being prone to deceived individuals and conducting precision defense work for telecommunications network fraud. " Ren Yubo said that the test has obtained a copyright registration certificate and has been promoted and applied on the public account of the Hangzhou Public Security Bureau's criminal investigation detachment in February this year. Construct a standardized training system

Strengthen the construction of warning countermeasures

Since last year, Ren Yubo has been focusing on the construction of the team of anti -discouraged officers. He has repeatedly convened a research team to conduct research and discussion on the 96110 discouraged discouraged training system.

Based on the principles of rigorous and effectiveness, Ren Yubo tried to plan the 96110 discouraged training system at the branch level. He starts from four aspects of the basic knowledge of the post, the skills of discouraging the talk, the job training of the job, and the comprehensive assessment. Through the pilot classes of the Fuyang Branch and the West Lake Branch, the full process of the entire process of teaching materials, training, assessment, and certificate issuance of textbooks, training, assessment, and certificate issuance is gradually improved. education system.

At present, Ren Yubo has led the team team to successfully complete the special training plan for the first 96110 discussion work of Hangzhou, and formulated three stages of online learning, centralized training, and post training, with a total of 16 days of training cycle. The training content covers eight courses including basic knowledge, occupational identity, psychological health, discourse cases, and implementation of the work method, including the “96110 Discounted Training Course Teaching Plan” (trial). The instructors of the project team played a positive team combat spirit, starting from all aspects of collective lessons, on -site lectures, online questions, and videos of videos, etc., so that the 96110 discouraged teams formed a good learning atmosphere of everyone's participation and forming a joint force, and also formed a good learning atmosphere, and and also formed a good learning atmosphere, and also formed a good learning atmosphere, and and also formed a good learning atmosphere, and also formed a good learning atmosphere, and also formed a good learning atmosphere, and also formed a good learning atmosphere, and also formed a good learning atmosphere, and also formed a good learning atmosphere, and also formed a good learning atmosphere. Highly recognized and praised by the trainees.

It is understood that the Ren Yubo's topic team has promoted the training and certification of 13 grass -roots public security organs in the city's 13 grass -roots public security organs. As of now, the seventh phase of the 96110 discount clerk training class has been conducted. During the period, the trainees accumulated more than 700,000 yuan in social stop loss. In the process of continuous learning, assessment, and actual combat, the average level of business capabilities and communication expression of 96110 discounts has been greatly improved.

In the second half of the year, Ren Yubo's research team will also rely on the police school curriculum construction platform to create an anti -fraudulent micro -course resource library. By then, it will be provided for free to use the city's first -line community civil assistant police and grass -roots anti -fraud grid members to establish and gradually improve the victims. Human psychological interviews and research mechanisms of scammers to ensure that the project content is updated, upgraded and iterative.

Source | Technology Finance Times (Reporter Xu Jun Shi Yangyang)

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