State Grid Xinxiang Power Supply Company: Concern the "New" chapter of "Obtaining Electricity" reform

Top News · Henan Business Daily reporter Song Hongsheng Correspondent Shi Xinlin Guo Qi Cao Xinxinwen/Picture

"Obtaining power" is the test of "soft power" of power supply services, and it is also a test of "hard power" of power grid construction. State Grid Xinxiang Power Supply Company adheres to the corporate purpose of the "People's Electricity Industry as the People's", focusing on the requirements of various indicators involved in "obtaining power", and continuously promoting the "use" and "good use". Enterprises "three zero" and large and medium -sized enterprises "three provinces" power handling services, through the "online State Grid", realize the online processing of the entire business, the residents' "face -to -face power", and the enterprise "one certificate to do electricity".

Power access engineering online parallel administrative approval, experience has been promoted nationwide; the province's first Sunshine industry expands the "three single systems" in the use of telegrams; The company has completed 13 reforms and 8 innovations, and has achieved the least and lowest history of customers' electricity to run electricity. Xinxiang's "obtaining power" service level has been improved, providing a strong "power guarantee" for local economic development.

[Safe and convenient! Xinxiang starts a new era of "zero face -brushing certificate" to handle electricity]

"It is too convenient and fashionable like WeChat and Alipay!" On June 29th, at the Hongli Avenue Business Hall of Xinxiang Power Supply Company, Mr. Liu completed a " Face recognition "entered", and experienced "brushing" without license. In less than 10 minutes, he received a SMS notice that successfully accepted the business.

In order to optimize the power business environment, State Grid Xinxiang Power Supply Company rely on government affairs big data platforms to strengthen the sharing of information Unicom of public security, real estate, industry and commerce and other departments, and open up the "zero -faced card" power handling service. This is another "reduction question" that the company has done the power processing procedures after the "one window" service.

Citizens introduce "face recognition" when applying for business. The staff only needs to obtain the face information of the customer through the camera. After certification and intelligent comparison of the government data platform, they can obtain the customer's main certificate and property certificate information. Data, the entire process is efficient and safe. Citizens can use "brushing their faces" to handle low -pressure residents 'new installations, low -pressure non -residents' new installations, and low -voltage renames, which have provided more convenience for small and micro enterprises to handle electricity.

"From the" bringing together, you can do it, to the "first to do", and then to "without bringing it", our company has been standing at the forefront of the reform position. "Xinxiang Power Supply Company's marketing department is responsible for Wu Shuai told the top news The reporter, actively implement the various measures to optimize the business environment, comprehensively improve the level of "obtaining electricity" services, and achieve a leap in "brushing the face without a license".

[The province is the first "three single systems", customers do electricity like "Didi Taxi"]

"After seeing the SMS notification, I rushed to the house. I didn't expect you to be faster than me." On June 28, Ms. Liu, who lives in Xinxiang City, and the customer manager of the State Grid Xinxiang Power Supply Company waiting at the door. Han Bing greeted and opened the door. Two hours later, the entire business ended successfully, and Ms. Liu was very satisfied.

"This life is good and beautiful, and the performance this week is expected to top." Han Bing said with a smile. Han Bing's "grabbing" is one of the "three single -system" working systems that Xinxiang Power Supply Company in the province's first implementation of the "three single -system" work system in order to optimize the business environment in the province.

After the customer handles the electricity consumption business through the cabinet, the professional management system can generate the customer's basic information, business processing types and collectives in detail on the professional management system. The company's service phone. The order of the "background settings+manual deployment" mode is implemented. After receiving the ordering prompt on the mobile app, the customer manager will weigh whether his arrangement will be weighing according to the requirements of the task.

The "three single systems" introduced the market competition concept. The performance evaluation method of the "return, distribution, and grabbing" working system activates the vitality of employees, improves the electrical efficacy of customers, and greatly improves customer experience. In 2021, Xinxiang's low -voltage customers had compressed 48.65%, and the industry expansion limit reached 100%. It ranked first in the province.

The typical experience of the "three single -system" power -to -hand -run model has been included in the "Briefing of Party History Education Education of the Party Group of the Communist Party of China State Grid Co., Ltd." and was promoted by Henan Electric Power Company in the province.

[Increase quality and increase efficiency! Power access engineering online joint administrative approval]

In the "Optimized Business Environment" published by the National Development and Reform Commission a few days ago, Xinxiang Power Supply Company's power "Exploring the Power Access Engineering Online Parallel Office" was used as a typical example of innovation and promoted and promoted.

Administrative approval of power access engineering is an important factor in the timeliness of power access. In view of the characteristics of small power access engineering and short lines, Xinxiang City has explored the implementation of the "design blueprint approval opinion" instead of the "planning permit". The precedent.

Through measures and other measures such as the type of power access, Xinxiang Power Supply Company re -cured the one -time receipts, process transmission, and link time limit. At the same time, based on the engineering reform approval system, the "small and micro enterprise power access engineering joint administrative approval system" was launched, and the service model of one -time required information and administrative approval was realized. Create a special system process.

For the power administrative approval project involved in customer engineering, the company assists customers to prepare information lists and push application information through joint administrative approval systems to timely feedback customer approval progress and results, effectively integrate the resources of all parties, greatly improve the efficiency of approval, and effectively solve customers. The "Difficulties" problem of many running travels. The number of submission of the approval materials and the number of business running trips from the original 3-4 times, the decrease of 75%; the total approval time decreased from the original average 20-30 days to 3.2 working days, a decrease of 89%. ["Double Manager" power handling service model helps to implement key projects]

The project is landing, the power is first! Xinxiang Power Supply Company firmly establishes the concept of "project as the king", comprehensively promotes the "dual manager" (that is, the customer manager+project manager) power running service model, closely stick to the personalized needs of the enterprise, provide the most professional power service service, shorten the enterprise connection Electricity time, reduce the cost of power access for enterprises, and upgrade the convenience service experience of the enterprise.

Customer manager's advanced docking major projects and major projects. After the customer manager obtains the approval information of the investment project construction, it provides customers with preliminary consulting services, and preliminary preliminary power supply solutions and supporting engineering solutions will be prevented in advance to realize the new model of "waiting for customers to come to the door" for "active power handling" service. Assist customers to handle power business and provide "one -to -one" exclusive services. The joint investigation of multiple departments in advance, pre -preparation plan reserves, when the customer officially reported, the access plan was "established and established."

The project manager supervised the "fast power" throughout the process. The project manager promotes the progress of the supporting projects throughout the process, clarifies the quality requirements of the quality, and ensures that the customer's power needs are met. According to the customer intention, the milestone plan is formulated to clarify the responsibility for the default of the power supply subject to ensure that the supporting project is completed in advance. Establish a multi -departments coordination mechanism such as marketing, distribution networks, and materials, and classify typical cases of templates to achieve standardized control and control of supporting project links such as establishing projects, budgets, materials, and engineering opening up, and further improve the speed of customers.

According to statistics, in 2021, Xinxiang Power Supply Company actively connected 892 projects including provincial and municipal priorities and 574 "three batches" projects through the "dual manager" system. Electricity needs, planning supporting facilities in advance, tracking the project progress, so that the project's electricity is connected, fast, and good, and is well received by local enterprises and key projects.

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