The user's on -site power supply service "score", the "evaluation card" is as convenient as the public comment

Citizens are filling in the "Power Supply Service Quality Evaluation Card". Photo by correspondent Chen Cen Xia Tinglin

The Yangtze River Daily Da Wuhan client June 30th "Power supply service evaluation is stuck and intimate, just like the public comment score." On June 30, Aunt Zhang of Jinqiao Home District, Hanyang District, to the Hanyang Customer Service Center of the State Grid Wuhan Power Company The service praise, "The content of the card is not only the service attitude of the staff, but also includes the supervision of the location and duration of the table. It is very comprehensive. I think of what we should think about!"

It is reported that in order to optimize the business environment and further improve service quality, the Hanyang Customer Service Center of the State Grid Wuhan Power Supply Company will focus on the construction of window service construction, the quality of fault repair, and the problems of eating cards in the industry expansion. "The“ Class Construction Year ”has expanded the supervision of the supervision and produced the“ Quality Evaluation Card for Power Supply Services ”to actively accept the supervision of the masses.

Since June 27, the center has officially promoted the use of the "Power Supply Service Quality Evaluation Card" in its jurisdiction. "Whether the customer is satisfied", effectively grasp the "management" and "governance" within the scope of responsibility, promote professional departments to carry out various forms of professional supervision, focus on improving the effectiveness of supervision, and resolutely rectify the problem of infringing the interests of the masses.

The staff of the Customer Service Center of the State Grid Wuhan Power Supply Company stated that the customer service discipline inspection supervisors will go deep inside the service stations and follow up the degree of business knowledge and policy documents of the acceptance and survey staff. Focus on urging staff to further analyze the shortcomings of business management such as industry expansion and installation. Taking the "Great Supervision" system as the platform, the supervision center specializes in the production department to solve the problem of limit expansion, optimize the process, clear the bayonet, and continue to revise and improve the relevant related related related related related corrections Management systems and business processes continue to improve service levels.

(Changjiang Daily reporter Liang Shuang correspondent Chen Cen Xia Tinglin)

【Edit: Ding】

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