Government Affairs "satisfied" supervision "zero distance" Nanjing government service theme supervision monthly activity was launched

Dragon Tiger News (Reporter Xu Wangqiang Correspondent Ning Zhengfu) Is the government service department doing what the masses want? Is the actual promise? Is the effects of various work consistent with the pre -imagination? Is it in place and fulfilling their duties? How can the government service supervisor in the first year of government service, how to accept supervision of Nanjing government service work? How effective is the supervision work? How will this year further establish and improve the supervision mechanism to increase supervision work protection?

On the morning of June 30, the launch of the Nanjing Government Service Theme Supervision Monthly and Government Service Supervision Work Report Meeting was held at the Municipal Government Service Center. Nearly 40 supervisors from different positions and industries participated in the theme of government service theme supervision. The monthly launching ceremony, entered the Municipal Government Hall for field inspections, participated in companionship and experiential supervision activities, and planned to improve the level of government service and optimize the business environment.

At the launching ceremony and reporting meeting held on the day, Zhao Xiaobing, deputy director of the Municipal Administration Office, reported the work of the work of government service supervisors, introduced the theme of the theme of government service, and notified the list of "2021 Nanjing Government Service Excellent Supervisor" list. Essence

Yu Ronghong, deputy director of the Municipal Administration Office, reported on the reform of the entire municipal government's functions and the reform of the "decentralization of management service"; Happening.

It is reported that in order to implement the work requirements of the 15th Party Congress of the Municipal Congress "Comprehensively Building the Modernization of Socialist Modernization of the People" and promote the standardization, standardization, and facilitation construction of government services, the main focus of the "government service theme supervision month" is mainly focused on focusing on the focus The quality and efficiency of the masses, the response of the masses, the grass -roots government services, and the standardization of the service venue adopt activities such as accompaniment, experiential, supervision, unannounced visits, linkage supervision and theme supervision month meeting to further expand government service supervision supervision Work and continue to improve the efficiency of government services.

"During the field visits, we mainly based on district -level government service centers. The street and township convenience service center and community citizens have been extended to carry out multi -form and multi -channel supervision." Chen Guihua, the principal of Chen Elementary School, said that Gao Chun District has moved into the new center since the relocation of Gao Chun District, and the service has been settled in full amount. It truly realizes the "only one door", the environment and hardware level have been greatly improved. How to further standardize services and improve the business experience of enterprises and the masses Become the focus of supervision. As the first batch of "Nanjing Government Service Supervisors", Gui Guihua said that it will continue to focus on service and convenience, increase the efforts of how to enhance the sense of work experience, and put forward more targeted opinions and suggestions to promote government services with actual actions to promote government services with government services. Optimize the same frequency resonance as the actual experience of the enterprise.

After the meeting, the supervisors went to the Municipal Government Service Center to inspect on the spot, carry out experiential supervision activities such as "accompany you through the whole process", "connecting the hotline to the people", experience the process of doing the process, experience the quality and efficiency of the approval service, and answer 12345 on the spot 12345 Government hotline phone.

"In addition to the good service attitude, the hotline also needs professional technical knowledge, quickly and accurately understand the needs of the complaint, and give effective suggestions and help to give it. This is a heavy responsibility." In understanding the 12345 government hotline acceptance, the acceptance of the government hotline acceptance After the scope, how to use the standard service terms and how to operate the call to answer the system, with the assistance of the professional talk staff, the supervisor began to answer the citizens' consultation and complaint calls. Shen Li, a member of the CPPCC District CPPCC and deputy director of Jiangsu Zhibang Law Firm, said that the 12345 government hotline is constantly optimizing, not only to achieve zero navigation of hotline voice, but also increase professional services. The payment service hotline was merged to the 12345 convenience hotline system, and the problem of the general public was repaid with actual work.

"We sincerely hope that all government service supervisors and the supervision of all parties in the society can pay more attention to and strengthen the supervision of government service." Chen Youming, director of the Municipal Administration Office, said that Nanjing was the earliest city in the country that proposed and promoted the construction of service -oriented governments. One is that "let power run in the sun" is the most distinctive characteristic and symbol of the Nanjing Municipal Government. Government service work is to focus on the demands of the masses, focus on service services, focus on resource trading market behaviors, provide efficient and convenient service services for enterprises, and focus on creating a first -class government service environment. Relevant departments at all levels of the city's government services should attach great importance to government service supervision, carefully organize government service supervision work, and seriously grasp the rectification of the issue of supervision and feedback.

The Standing Committee of the Municipal People's Congress of the People's Congress, the leaders of the division of the Communist Party of China (Minzong) of the CPPCC, the chief representative of the municipal government affairs center, the responsible comrades of the Municipal Political Affairs Office, the responsible comrades and liaison officers of the district administrative examination and approval bureaus Activity.

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