The "One Netcom Office" of Putuo District has built the number "base" to consolidate the "reliable" service "foundation"

In the report of the 12th Party Congress of Shanghai, it is proposed that it is necessary to deepen the transformation of government functions, promote the iterative upgrade of the "One Netcom Office" of government services, and create an international first -class business environment. This has pointed out the direction for the continuous deepening of the "One Netcom Office" for the continuous deepening of the "One Netcom Office", and has also opened up new ideas to explore urban governance and optimize the business environment.

Putuo District will further practice the important concept of "people's city people, people's cities for the people", adhere to "leaving the best resources to the people, use high -quality supply to serve the people", rely on the "One Netcom Office" platform construction, and want to be on the people on the people. Before opening, do the first of the masses, continue to open up data barriers, and strive to build the number "base" to form a coordinated and efficient service operation system. Putuo government service business card that brightens "people reliable (Pu), the matter is appropriate (Tuo)" also allows more service measures to benefit the people and enterprises, and translate it into the "gold of gold in urban governance and business environment innovation faster and better. key".

Demand

One "code" upgrade to form a precise management closed loop

"Code registration can be classified, and the in -depth management of in -and -exit management." Recently, in Changgao Apartment and Lanyuan Community in the streets of Caoyang Xincun, whether it is a resident of a community, or a visitor or a delivery person, you can form a corresponding information through the code registration registration. The "identity label", which is convenient for the community property personnel to manage in and out of management, and also ensure that more accurate personnel data information improves the security of the community.

Residents fill in relevant information through scanning code registration

According to the relevant person in charge of Cao Yang Xincun Street, this is the new "Cloud Epidemic Prevention · Good Home" project newly launched in Caoyang Xincun Street. "Terminal, mobile terminal, self -service terminal)" "to achieve integration applications of multiple types of data, and achieve the goals of fine management and precise prevention and control. In addition, in response to the health management requirements of enterprise personnel, Cao Yangxin Village Street has also completed the construction of the "Reliable and Fun Cloud Epidemic Prevention" system, and is the first to be used in the commercial complex, vegetable farm, commercial supermarkets, restaurants, shops along the street, etc. By providing new models such as providing corporate personnel information management functions, daily round -time patrol corporate personnel, and transforming traditional on -site inspection methods into electronic inspection+offline sampling inspection, etc. network.

Daily time patrol

From the beginning of the epidemic, Putuo District focused on problems such as flowing difficulties and difficulties in control, and the earliest use of the "place code" application in the city to the pilot of the "cloud prevention" service of Caoyang Xincun Street. The continuous upgrading of the small one -size function and connotation has built a solid digital barrier for the prevention and control of the normalization epidemic, and also answered very well. Where is the problem.

It is understood that based on the various needs that residents responded from time to time, Putuo District rely on the "One Netcom Office" at different stages of the development of the epidemic, and continuously conducts process optimization, system integration, and data sharing. With their ability to actively respond to the urgent needs of the enterprises at various stages, it has launched multiple service matters for relief and demoving the people. For example, the city's first "resident health monitoring certificate" was issued, and the first "proof of departure" of "proof of departure", and the functions of the "community prevention and control inquiry" function at the fastest speed, the "Chronic Disease Basic Medicine Office" service and other types of inquiry services Matters, through non -contact handling, exemption of review, and accurate push, while meeting the prevention and control of the epidemic, it greatly improves the satisfaction of the citizens.

Make a good recipe

"5+X" cloud service comprehensively enhances energy level

The materials cannot be sent, and people can't get it. What should I do if they settle in? The funds are tight and there is no recruitment. Is there any way? What should I do if my baby is going to school? The elderly do not have young people to play the Internet. What services are we can apply for ... Entering a new stage of preventing and controlling the prevention and control of the normalized epidemic, with the comprehensive recovery of the production and living order, the various types of "anxiety and worry" faced by the citizens and the masses are facing. The problem, just touch the fingertips, can be "diagnosed and opened the best" in Putuo District's newly launched "5+X" cloud service.

The "5+X" cloud service is mainly based on the five aspects of cloud prevention, cloud windows, cloud relief, cloud musch, and cloud help office. It also has other forms of cloud services such as cloud venues, cloud shopping, cloud supervision, and cloud travel travel. Among them, "cloud prevention" focuses on the prevention and control of epidemic conditions, expands online services in the "application" epidemic prevention zone, and explores normal online services such as travel management and nucleic acid testing of various types of people. "Cloud Window" optimize online application acceptance functions, accelerate the application mode of "confirming that it is applied" for "confirmation and application". The "cloud relief" helps to serve enterprises to resume work and re -production, and launch a diversified convenient service measures such as online gangs, full -scale online office, capable office, simplified office, simplified office, simplified office, and simplified office through cloud investment, cloud financing, cloud office taxes, cloud offices. "Cloud Aid" focuses on solving the problem of people's livelihood protection, accurately connects the needs of residents from time to time, promotes government departments from passive services to active services, the masses from "people find policies" to "exemption to enjoy", realize the direct policy dividends to reach the direct reach Direct enjoyment and accurate service are immediately enjoyed. The "Cloud Gang Office" improves the level of online consultation services, implements measures such as cloud consulting, cloud answers, and cloud classes to conduct guidelines and co -organizers.

"Old Master" online customer service

The 24 -hour service mode of "AI+Artificial Help" provides all matters, the entire department, and the entire line of service coverage, so that enterprise personnel can enter a simple need to enter the video call with the "old mage" and complete the online report through shared desktop. Click the "Enterprise Reinstaclation and Re -Production Column", the enterprise can apply for and submit materials online, the platform can automatically review the list of enterprise, automatically obtain the basic information of the enterprise, automatically fill in the application form, call the electronic seal, minimize time, minus links, materials reduction materials Essence Give full play to the role of "Putuo flagship store" Putuo flagship store and enterprise exclusive webpage, "Puhui Loan · Xinyi Loan" enterprise financing service platform, sort out and release 73 anti -epidemic -rescued special financing products and services, and provide enterprises with group -type " One -stop "online financing services. In the form of "exemption and enjoyment" for the first time, allowing the eligible areas of small and micro enterprises and individual industrial and commercial households to be eligible can receive policies without leaving home, and realize fiscal subsidy funds can be directly paid. From the perspective of "Pu Xiaofe", the "5+X" cloud service created by Putuo District will be based on the effective market and the better combination of the government, the complementary advantages of digital empowerment and humanized services, the innovation and normal government service system, and the normal state. Management continues to work hard, fully improves the service level of the "full -process online operation", and continuously enriches the connotation of the service of "four to four -to -four hearts", so that citizens and enterprises can do complex things and difficult things without leaving home.

"Hard and soft"

Continuously consolidate the "reliable" online foundation foundation

With a series of innovative "hard measures", there must be a "soft environment" of first -class services to better allow the digital dividends of the "One Netcom" to add vitality to development. As the executive of the front -line window of government management policies, government service staff is not only a propaganda and image spokesperson for government policies, but also the goalkeeper in the process of policy implementation. And gain.

Putuo District "One Netcom Office" government service staff

"Cultivating a group of outstanding government service commissioners is the embodiment of creating the best 'soft environment." It is essential to improve the operation skills and business level.

For this reason, Putuo District will continue to deepen the standardization construction of government service windows and the "gang" work "ganging" work, and will explore the establishment of Putuo "1+9+N" by creating a set of "reliable" government service standards to explore the establishment of a set of "reliable" government service standards to explore the establishment of Putuo "1+9+N "The standardization indicator system of government service services is the first to form a professional, standardized, and standardized evaluation system for the Putuo District Government Service Specialist, optimize the efficient and convenient government service environment, enrich the connotation of" reliable "government service, and make the" One Netcom Office "stronger. Experience better and reputation.

Citizens ordering business in an orderly manner

A good system must have a good implementation. Next, Putuo District will promote the work of "building a reliable window, striving to be a reliable commissioner", and promote the work window of the region's government service window with theoretical knowledge training, business work, professional technical practice, and evaluation system formulation. The professionalization, standardization, and standardization of personnel, the work that can be done firmly, the things that can be done immediately, the difficulty of doing things, and the cooperation between the things that can be done will be done. Can enjoy professional, enthusiastic and efficient services.

- END -