Deaf takeaway brother: run with heart in the silent world

The first rain after Lixia, wet the streets of the city, whistled in the wind, the whistle came from all directions, and the noise brought by the bad weather was inevitable. But all this seems to have no effect on Liu Zhao on the road.

Liu Zhao, 33 years old, a member of the "Takeaway Rider" team in Shijiazhuang City, Hebei Province. Unlike other "takeaway brothers", Liu Zhao is a disabled person. At the age of two, he became a hearing disorder due to excessive fever injections.

在送餐过程中，因为无法有效接收到手机提示音，刘钊不得不一直刷新手机屏幕；顾客打来电话时，他没办法直接回答；送到时，他听不清顾客说的“谢谢， Go slowly. "

It is magical that his "differential rate" is lower than many people.

"Takeaway Rider" Liu Zhao rode in the rain. (Photo confession in the respondent)

"Can't speak, just use action to prove yourself"

Opening the map, Liu Zhao drew a circle in the west of Qiaizhuang City, Shijiazhuang City. Yuanxin is the Haiyue Tiandi Shopping Plaza, with a diameter of 4 kilometers, which is his food delivery range.

Tall and sunny are the first impression of Liu Zhao.

Smiling, nodding, playing gestures or typing is the way he communicates with others. Occasionally, the customers who knew the sign language stretched out their thumbs and bending twice, which means "thank you".

"Hello, I am a deaf knight. I have received your order. I will send it later. Please pay attention to the mobile phone. Thank you." This is the top file in Liu Zhao's existence of the mobile phone memo. Every time he receives an order, he sends this passage to customers as soon as possible.

From small to large, Liu Zhao's performance has always been excellent. "Junior high school and high school, English scores have always been the first place in the class." He typed with his mobile phone and proudly showed the transcripts of the student period to reporters.

In 2008, Liu Zhao was admitted to Tianjin University of Technology, which was known as "deaf Xiao Tsinghua". In June 2012, after graduating from college, he found a network of network development in Shijiazhuang, and it was more than 6 years.

"Stress, staying up late is a commonplace." Liu Zhao typed to reporters.

"Before he resigned, he ran a part -time job. After a long time, he fell in love with a free and comfortable environment. He decided to resign and join the takeaway industry." Liu Zhao recalled that the company was unwilling to hire him because of hearing impairment.

The questioning inspired Liu Zhao's fighting spirit.

At the beginning, Liu Zhao called through the passers -by. Over time, he slowly groped for his unique "secret".

"Takeaway Rider" Liu Zhao was waiting for a meal in front of a merchant counter. (Photo confession in the respondent)

"I got the meal, and I sent a good news to the customer in advance to remind them to watch the mobile phone. If the other party did not reply in 5 minutes, then send it again. Voice translation and transmission software developed by people). "Liu Zhao knocked the word and introduced his own method.

In June 2019, Liu Zhao submitted his part -time running record to the company. During the question, the personnel manager decided to follow Liu Zhao for a day. After a day, the manager was moved by his ability and sincerity. The next day, Liu Zhao officially joined the delivery team.

Compared with ordinary takeoffs, the average number of deaf "riders" is less than 30 % to 40 %, and the time cost of communication is higher. At that time, the team leader was unwilling to accept Liu Zhao, afraid that he dragged the team's hind legs.

"In order to prove myself, I get up early and run a few hours a day than others. When the weather is harsh, it is even online." Liu Zhao's eyes were full of perseverance.

On October 9, 2020, 71 orders became the highest record for Liu Zhao's meal for a day. He ran for 12 hours on the same day and successfully boarded the first place in the "Blue Knight" in Shijiazhuang City. That day, he sent a circle of friends as a memorial, and colleagues praised him.

Repeatedly received customers and "rewarding", Liu Zhao felt that "if you can't speak, you can prove yourself with actual actions.

"Takeaway Rider" Liu Zhao was waiting for a sending order in a food street in Shijiazhuang. (Photo confession in the respondent)

"Can't let others pay for my mistakes"

There is almost no entertainment software in Liu Zhao's mobile phone. In the WeChat exchange group of the "Rider" group, in addition to the necessary help to help everyone solve the problem, Liu Zhao basically does not send messages in the group, but every voice sent by colleagues will be Turn it into text carefully. At work, Liu Zhao didn't want everyone to accommodate him. In his opinion, you can get "the same treatment as ordinary people".

Once, Liu Zhao hurried to the merchant after receiving two single tasks in the "Ye Weiyang" Food Plaza, Xinshi Middle Road, Qiaoxi District.

Liu Zhao, who has always been rigorous, ignored the checked meal number and customer information before this delivery. When I arrived downstairs in the second order, I found that the customer's mobile phone and the meal number were not right. At this time, Liu Zhao realized that it was wrong. He confused the takeaway of the two customers.

When the two customers learned that "riders" were deaf, they both expressed their willingness to give Liu Zhao.

However, carelessly means that Liu Zhao will not only be fined by the platform, but he will pay for this order. If you encounter a customer complaint, you will face the punishment of the title.

Rush back to the store, and when the merchant who was about to close the store understood Liu Zhao's intention, the chef immediately lit the stove. In order to apologize to customers, Liu Zhao deliberately added a 13 yuan hot dog to the customer. However, the merchant was determined not to collect Liu Zhao's money. He couldn't help it. He made "I will pay for another day" on the mobile phone and trot all the way to the building.

When seeing customers, the platform showed "32 minutes off". In addition to bowing and apologizing, he also used his mobile phone to make a line: "Please don't complain, thank you."

When the customer motioned to him, Liu Zhao was relieved. At this time, the mobile phone screen shows the fine details of this order.

"This is the lowest -level mistake. You can't pay for others for my mistake." Liu Zhao made this sentence in his diary.

The red light flashed, and the car around him hurriedly passed. Not far from the food square that Liu Zhao took the order was his home, he looked at the intersection and twisted the handlebars.

"Run another half an hour." Back to the night market, the mobile phone hanging on Liu Zhao's chest flashed at the moment at this moment, 23:19.

Liu Zhao wore a helmet for her daughter before set off. (Photo confession in the respondent)

"Take care of your family is the greatest wish"

At 8:30 in the morning every day, Liu Zhao walked out of the unit door on time. Under downstairs, he put a child mask, sunglasses, and helmets for his daughter, and then stuffed the cheese stick in his hand into his daughter's jacket pocket.

Cross the car, carefully adjust the position of the daughter, and use his own back and the takeaway box of the electric car to gently clamp the daughter. The distance from home to kindergarten took 20 minutes, which almost became the only time Liu Zhao could get along with his daughter in one day.

When the kindergarten is on vacation, the afternoon is the happiest time of Liu Zhao. After "offline" at noon, Liu Zhao would play with his daughter.

"I run a full -time list, my wife takes a baby, so I go home when I have time and be with them." Liu Zhao "talked" to reporters.

His wife Mao Yan and Liu Zhao are the same age, and they are also hearing impaired people. They are junior high school and high school classmates. In 2014, they got married and formed a happy family.

"Liu Zhao people are very good. Our family is very happy together. He is excellent." Mao Yan blushed at the reporter, and his face blushed.

Liu Zhao told reporters that there are few contradictions between the two. The time when the children are together, their life is a simple happiness.

Watching the child grow up day by day, the couple did not want the child to miss the golden time for learning to speak.

"We can't hear it, but the child can. We simply send the child to kindergarten and let the teacher help teach her to speak. This is good, it is a bit expensive, but for the sake of children, we are willing to be" bloody '. "Mao 瑢 瑢 瑢 瑢. Nodding while typing.

The daughter's tuition for one semester, Liu Zhao ran for 3 months to earn it. In order to improve the economic conditions at home, Mao Yan also began to be a takeaway "riding".

Liu Zhao guided his wife Mao Mao to grab orders in a business district in Shijiazhuang. (Photo confession in the respondent)

With Liu Zhao's "Master", Mao Yan's entry is obviously faster.

In fact, they often missed orders because they could not hear the prompts of the sending order as soon as possible, and sometimes they received a long single distance. But the couple supported each other and never complained. All problems, they resolve them together.

Speaking of the plan of future life, Liu Zhao blinked and thought a little. "There is no plan yet, but I just want to travel together after the epidemic. I haven't had before. In addition, I want to work hard to give my daughter a better environment for growth. Taking care of their mother and daughter is my greatest wish. "Liu Zhao finished the word and smiled happily.

Source: Xinhua News Agency, Author: Xinhua Daily Telecommunications reporter Feng Weijian

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