Fujian Zi'an: Deepen the "Four Zero" service and enhance the happiness of residents

In order to deeply implement the people -centered development ideas, further optimize the process of work, realize one -stop services, and truly allow data transmission to transmit more data and run less. Improve the service level of the convenience center, take the attention of the masses as a key breakthrough, comprehensively implement the "zero obstacles", "zero distance" of service methods, "zero backlog" of service matters, and "zero errors" work method for service handling "zero errors" work method. , Effectively improve the sense of gain and happiness of the masses.

The service process "zero obstacles"

In recent years, Baiyang Township has continuously improved the rules and regulations, coordinated the functional departments of centralized office, and organized window personnel to organize family planning, disabled federations, civil affairs, comprehensive governance and other windows. One window accepts convenience service measures, combined with the recent visit to the village to enter the house, to handle some inconvenients to go to the villagers in the countryside, to open up the "last mile" of serving the masses, and gradually realize the "one stop of one stop of the convenience of the convenience of the convenience service hall "Formation" service and "one -door" handling. Since the beginning of this year, the Baiyang Township Convenience Service Center has handled 1506 administrative confirmation matters, 68 other administrative power matters, 17 public service matters, and answered more than 300 consultations.

The service method "zero distance"

In order to facilitate the mass of the masses, Baiyang Township rely on the township convenience service center to build the two-level service channels of the "township-village", and the village-level agency system has been implemented. In the 15 villages of the whole township, social affairs, labor security, health family planning, and homestead management were established. With the help of the convenience conditions they carried out in the village, the elderly who were inconvenient to move, especially the elderly, empty nests, and lost their nests. It can wait for key groups and special groups such as disabled people to provide "warm -hearted services" such as on -site services and helping agencies, so that the elderly and special groups can do things without leaving home. It has effectively helped the masses to solve the "last mile" problem, giving full play to the one -stop service function of the village -level convenience center, and truly "benefiting the people, benefiting the people, and convenient convenience".

Service matters "zero backlog"

In order to improve the service level and quality, the Baiyang Township Convenience Service Center regularly conducts spot checks and supervision of the agency work. At the same time, optimize the problem disposal mechanism, and vigorously promote the style of "doing it right away, do the real work", "one -time, and one -time running", and the simple problems reflected by the masses will be handled immediately. The more complicated issues ensure that Ensure to respond to the demands of the masses in a timely manner. Actively explore innovation, make every effort to improve work efficiency, compress the time limit, and use the "hard index" of staff to exchange for the "happiness index" of the masses. At the same time, the online service channels for "Internet+Government Services" are continuously expanded, focusing on promoting "not snoring" all over the weather, providing "one window handling" services, and doing good quality and quantity, so that "only one door in one door", "only running only running", "only running", "only running" "Once" becomes the norm, it is effectively improved to the efficiency of private affairs.

Service processing "zero errors"

By establishing a basic account of service logs, Baiyang Township Convenience Service Center records the processing process of various business links, strictly implement business regulations and standards, and reviews and checks at all levels to ensure that there are no errors in all links. It also issues a convenient service contact card through the issuance of the contact services and calls of the affiliates of each office to facilitate the people to communicate in advance and run less. The window adopts a smile service to ensure the acceptance of the acceptance and settle one to make the masses satisfied. In the past year, the matters of the rationality have not made an error, and the satisfaction rate of the masses has reached 100%.

In the next step, the Baiyang Township Convenience Service Center will further implement the work requirements of the construction of "strict and true and fast" work style, continue to promote the "four zero" work method, to improve the satisfaction of the masses as the work point and settlement point, to achieve convenient service services Increase quality and efficiency.

Shen Xinmeiwen/Picture

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