Weicheng Medical Insurance: True Service, Silent Passing warmth

Author:Weifang Radio and Television N Time:2022.06.29

Not long ago, the two young people in hearing downturn came to the medical insurance window to handle business. Due to the unable to communicate with language, the staff immediately learned that they needed to print medical insurance payment details and consult other medical insurance business. After nearly an hour of "dialogue", the staff patiently answered the relevant medical insurance policies, the process and precautions, and the online processing channels. Helping the specific position on the mobile phone to help navigate to avoid running the wrong place and thoughtful and thoughtful service. The two young people were touched and thumbs up again and again to praise the staff silently!

Since the beginning of this year, Weicheng District has thoroughly implemented the requirements of the "standard year" construction work of Weifang Medical Guarantee and Management Services. The five aspects of work style and execution discipline are "find shortcomings, find shortcomings", continuously innovate service methods and methods, and further improve the standardization and refinement of medical insurance work. The simple and ordinary "small things" properly solve the people's worries, troubles, and worries, and truly send the good policies and good services in the medical insurance field to the people's hearts.

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Source: "China Civil Affairs" magazine