For non -working hours, they will help the elderly on the spot to do a one -time change in electricity bills

The Yangtze River Daily Da Wuhan client June 28 (Reporter Liang Shuang correspondent Yang Beijiang) "The staff took me to check the information on the spot and successfully helped me to handle the business. Thank you too!" The Yellow Crane Power Supply Service Station of the Wuchang Customer Service Center sent Cheng Jianfen to send the banner of "seeing the truth, seeing the true feelings, the family of the power grid", and praised the patient's reception staff patiently and meticulous service.

Citizen Grandma Cai sent the flag. Correspondent Yang Beijiang Photo

It is reported that the address of Grandma Cai's residence is different from the old real estate certificate due to the street division. After asking the neighbor's neighbor to ask the electricity bill to change the name of the required materials, she has been worried that the rename application cannot be done due to the address reasons. In June, she went to the Yellow Crane Power Supply Service Station to apply for a renamed business, but did not want to encounter non -working hours. In the case of the Guan Hall, the staff of the Huanghe Power Supply Service Station still fulfilled the "first questioning system", patiently asked Grandma Cai's demands and actively informed the required information and processes of the rename.

After understanding the situation, Cheng Jianfen accompanied Grandma Cai to the site of the site to verify the actual situation. After the on -site check -out table, real estate certificate and visiting the street, the Yellow Crane Power Supply Service Station confirmed the correctness of Grandma Cai's residence information, applied for her online acceptance and eventually changed its name for her successfully.

The relevant person in charge of the Wuchang Customer Service Center of the State Grid said that the center has always practiced the "first question responsibility system" to achieve comprehensive coverage, eliminating "pushing the push", and will continue to use enthusiastic, proactive, timely and efficient service attitude , Make the service more temperature.

【Edit: Zheng Xiaoxiao】

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