To solve the "small problem" service "big environment", Huangshi convenience hotline set up the "Lianxin Bridge"

Jimu Journalist Liang Chuansong

Correspondent Li Yu

On the morning of June 28, the Huangshi Municipal Government held a press conference. The Huangshi Development and Reform Commission, the Judiciary Bureau, the Market Supervision Administration and the Government Services and Big Data Administration introduced the relevant situation. Jimu Journalists learned from Huangshi Government Services and Big Data Administration that since this year, the 12345 government service and convenience hotline of Huangshi City has received 123,000 calls for the masses, with an average of 680 per day. Rate 98.3%.

30 million pieces of data implementation department sharing

At the press conference, Wu Xuedong, deputy director of Huangshi Government Services and Big Data Administration, introduced that the city conscientiously implemented the decision -making and deployment of the central, provincial, and municipalities on deepening "decentralization of service" and optimizing the business environment, and closely focused on the "efficient office office. "One thing", accelerate the standardization, standardization, and facilitation construction of government services, and continue to deepen the reform of government services "one network, one door, one window, one, one, one" reform, and help the city's high -quality development with a first -class government service environment to help the city's high -quality development Essence In the first quarter of this year, in the province's "efficient work" assessment, Huangshi City ranked fourth and promoted the "first square of the province".

At the press conference (photo by the correspondent)

Wu Xuedong introduced that in order to strengthen the construction of the information platform and break the barriers to achieve the "one network office", Huangshi City has realized the four levels of Unicom of e -government's foreign network, county (district), township (towns), and village (community). At present, eight units including Huangshi City Development and Reform Commission, Huangshi Public Security Bureau, Huangshi Human Resources and Social Security Bureau, and Huangshi Tobacco Bureau have guided eight units to complete the test work of the 1122 provincial and provincial vertical pipeline systems. , Civil Affairs, Market Supervision and other departments and other provincial vertical pipe system depth optimization and a new round of city -level self -construction system investigation and docking work.

Wu Xuedong introduced that in order to promote data sharing, the data catalog of 1686 changes in the data of the bureau was updated simultaneously. The data sharing exchange platform 597 interfaces and 120 library sheet data update rates of 100%on schedule, and 30 million new data were added. The Municipal Electronic Certificate Library and the Provincial Electronic Certificate Library realized the docking and interconnection. The categories of the license were 248 and 1.269 million copies, and 521 items were sorted out "one certificate through" and "one yard pass".

In order to create a "online government", Huangshi built the flagship store of "Hubei Organization · Huangshi", and 347 items were launched on the convenience of convenience services, including 222 high -frequency applications, and the number and quality of the access ranked first in the province. Municipal and county -level government service centers realize the full coverage of the "24 -hour self -service area". Five stations, piloted "government huts" in the Sicai Mountains, settled in high -frequency service terminals such as credit query, non -dynamic home inspection, and natural gas self -service payment. Do it online.

Promote the "one -door office" innovation approval "one -time office"

In accordance with the principle of "should be advanced", the promotion of government service matters is concentrated in the home of citizens at all levels. "At the municipal level, the house of Huangshi citizens set up a total of 206 windows, with more than 400 staff members in the window, all 44 departments and 1845 matters at the city level, all of which were located, ranking at the forefront of the province." Wu Xuedong introduced it. At the district and county levels, Daeye City and Yangxin County have built local citizens' homes, and four urban areas have also established government service entity halls. At the town and village level, 55 townships (streets) and 993 villages (communities) in the city have established a convenient service hall (room) with a coverage rate of 100%. Social security, disabled federations and other service matters.

In order to comprehensively implement the requirements of reducing data, reduction links, time limit, running movement and optimization process requirements, the overall use of government service matters is 81.2%average, the average decrease in the processing link is 54.9%, the average application materials are streamlined by 41.3%, the average running number is reduced 73.6%, "run at most once" reached 100%, reaching the province's excellent assessment. Sort out the 57 -level proved matters that can be implemented by the city level, the implementation of the government window and announced to the society, it has effectively promoted the effective implementation of the convenience of the convenience of the certificate. The "government affairs+post" reform was launched, focusing on the lack of "running back and forth" troubles, and distributed more than 1,500 copies of postal "help running legs". The pilot reform of the joint reform of the "Applying for the New Commercial Housing Real Estate Certificate" was launched, and the real estate registration "one -window acceptance and one joint co -organizing" was realized. Vigorously implement the "nearby and one -time office", and the old man 60 years old in Huangshi City can go to the designated outlets in the urban area to apply for the "Older Treasure Certificate" with the original ID card or household registration book. Vigorously carry out the "Human Resources Service Express Action", "packaged" 10 high -frequency matters, and won praise from the masses.

Explore the "One Window Office" optimization service "No. 1"

According to the service model of "Comprehensive acceptance of the front desk, classification of background classification, and comprehensive window outlets", the House of Huangshi Citizen has completed 25 units and 364 "one window -to -office" reform in accordance with the application and public service matters. The bureau pilot the "unlimited difference" comprehensive window mode. At present, the city is actively promoting the reform of the city's government affairs services "One Window -General Office" and adopting the "separation of trial". It is initially planned to start implementation from July. Reform, the city's county -level citizen's home (administrative service center) was basically completed by the end of the year. "Efforts to break the concept of department, industry barriers, institutional mechanism obstacles, promote the innovation of service models in the government hall, and improve the difference in comprehensive service windows." Wu Xuedong introduced that the service object "runs one thing to run multiple windows" "Just find one window, run at most once." In order to promote the integration of the hotline in an orderly manner, optimize the service "No. 1". Huangshi 12345 Government Services Popularity Popularity Line was officially launched in 2018 to solve the "small problem" service "big environment" and has developed into a people's livelihood service brand that unblocked mass enterprises. At present, in the list of government affairs hotline requirements for the integration of the State Council and the Provincial Government Office, 26 government hotlines including 12315, 12328, 12333, and 12329 have been opened in Huangshi City. At present, the bureau has established a working mechanism of "1 working day, 5 working days for general issues, and 12 working days for difficult problems." Concentration, No. 1 Services "model. Since the beginning of this year, Huangshi City 12345 Government Services Hotline Hotline has received 123,000 calls for the masses, with a total of 22,000 work orders, a timely signing rate of 98.1%, 95.5%on time, 98.3%of the satisfaction rate. , Big Service ".

Wu Xuedong said that in the next step, the bureau will improve the ability to improve government service and promote "efficiency as one thing" as a breakthrough and focus point for optimizing the business environment. The government service system provides government service guarantees for the construction of the rule of law government in Huangshi.

- END -