460 in the door, 6980 out!One beauty salon was complained

460 in the door, 6980 out!

Customer complaints of craftsman's beauty tattoo price and quarrel

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Confirm 460 yuan eyebrows with salesperson

After arriving at the store, check the checkout and get dumbfounded at the moment

Two people spend nearly 14,000 eyebrows

Consultation similar items are hundreds to 1,000 yuan

Consumers question

The special eyebrows of 460 yuan, but the result was 6980 yuan. What is going on?

On the morning of the 27th, Ms. Liu in Changsha reported that she and her mother saw the 460 yuan special eyebrow activity launched by the "Changsha Miscale" beauty institution on the Internet, and the merchant repeatedly confirmed the price. A total of nearly 14,000 yuan paid with her mother, which made Ms. Liu feel that she was pitted.

Earlier this month, Ms. Liu and her mother accidentally saw the sales of the "Changsha Craftsman" beauty institution on the short video platform, and added the sales staff's WeChat, and learned in detail the price of the eyebrow project.

The client Ms. Liu: At that time, we thought it was 460, but we did not expect to become 6980 people later.

Ms. Liu told reporters that after the appointment, she and her mother came to the institution, and when the eyebrow project was half, she asked the price of the project, and the staff suddenly changed her mouth.

After finishing the project hard, Ms. Liu saw that the bill found that she and her mother spent 13960 yuan!

After returning home, Ms. Liu, the more I felt wrong.

APP group purchase price ↓↓↓

Store in charge: 460 yuan is "online price"

Consumers do other projects

Do you notify consumer projects and prices in advance?

Both parties hold their own words

Negotiate refundable

Consumers have complained to the municipal supervision department

Ms. Liu told reporters that the consumption of her 13,960 yuan was spent through the Huayan platform, and before she made eyebrows, the staff of the craftsman's beauty institution did not show her price list at the scene. Only to clarify the price of the project, which made her feel very unreasonable. So, what kind of response will Changsha's beauty institution give?

The client Ms. Liu: I think we must make the price clearly before we go to the store, or there is a price card there, let us clearly consume consumption, not to do it. , Make consumers feel that it doesn't work, it is too pit to do.

At noon on the 27th, the reporter accompanied Ms. Liu to the Changsha branch of the "craftsman" beauty institution on Labor East Road, Yuhua District, Changsha.

Staff of the Beauty Studio of Yuhua District, Changsha Yuhua District: Her money has been spent, do I have to retreat to her? That must be able to retreat, you spend, you are adults.

Why did Ms. Liu's 460 yuan eyebrow project confirmed by the sales staff in WeChat became 6980 yuan after arriving at the scene?

Staff of the Beauty Studio of Yuhua District, Changsha Yuhua District: The online spike is hundreds of dollars, but you go to the store to spend anywhere. There are other prices. She consumes not that product. She is not a "root eyebrow" or a "fog" for consumption.

The person in charge said that Ms. Liu and her mother actually consumed a project with a price of 6999 yuan after arriving.

Ms. Liu did not agree with each other.

Ms. Liu: This signature is that she asked you to sign for you to let you go away

The person in charge: before doing it, I told her

Ms. Liu: It was not before it was done. What does it mean? I didn’t do it when I did it before

The two parties held their own words about the time for the signed confirmation, and then Ms. Liu proposed to check in the store monitoring.

At the scene, the negotiations between the two parties failed. The reporter then searched the relevant information of the "craftsman" beauty institution on the Internet and found that many consumers encountered similar situations in many "craftsmen" chain institutions across the country.

In this regard, the lawyer said that in accordance with the relevant provisions of the Consumer Rights Protection Law, the operator provides consumers with information, performance, and use of the quality, performance, and use of consumers. Essence The operator provides goods or services.

In response to the current situation, Ms. Liu has complained to the local market regulatory authorities.

Source: Mango City

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