The bridge to the people of the people will send the service and enthusiasm to the hearts of the residents

The 768 factory community of the college road is composed of three communities: No. 14 Academy of College Road, No. 9 of Lin Daibei Road, and Chenghua Garden. The resident population is about 3640. As the "family" of residents, the community of the 768 factory has always solved every needs of the residents as a big event, followed the folk orientation, and used the practicality of private affairs as the original intention and goal. In the 768 factory community, the acceptance is not only those things on the 12345 platform, but the community party committee and the community neighborhood committee are transformed into a bridge to the people of the people, sending services and enthusiasm to the hearts of residents.

Do the difficulty of resolving the residents

"The most important thing to solve difficulties is to know where the difficulties come from? In the previous response, the residents found that the demands always knocked on the door. Liu Jia, secretary of the party committee and director of the neighborhood committee. In order to make the "practical work for private" and actively accept the demands of more residents, the community will consolidate similar items to increase the scope and effect of solving the problem, and the "768 factory community connection day" is opened once a month. , And invited the personnel, property, and property management staff to solve the urgent and worried things in the residents' homes and coordinate the resolution of all parties, and set up a bridge to the hearts of the residents. From passive acceptance of demands to active inquiries of residents' demands. After receiving the questions or demands raised by the residents, the party organization leads to the relevant issues of relevant issues and links related resources through regular issues. Universities and surrounding resources can be linked, and the difficulties in residents' homes are lifted all year round.

According to reports, the number of elderly people over the age of 60 of the No. 14 Academy of the College Road accounted for more than 70%of the total number of households in the community. In the "Community Lianxin Day" event, many elderly people reported that they were old. The second floor moves to the first layer. The community reflects the demands of residents in a timely manner and held a coordination meeting to explore solutions. After repeated communication with the original property unit and the first opening group, at the end of 2021, the property capital contributed to the pavement of the paid -in -laws, and the heating fee toll center was officially moved to the bright one and put it into use. Residents' payment bid farewell to the narrow, dark corridor. In response to the outstanding characteristics of aging communities, the Community Property Management also plans to join the property company to revitalize the space resources of the community, introduce home care and convenience service projects to the community, further facilitate the owners and enhance the happiness of residents.

Through the 12345 platform, Lianxin Day and daily visits, a total of 298 issues were received by residents, and 110 items were resolved immediately at the scene. It has also established a feasibility solution through coordination of multi -party coordination, and the overall resolution rate has reached 85%. In any way, to ensure that the business is "zero push", and the service matters are "zero backlogs", so that small things will not be out of community events and no streets.

Do the power of leading the bridge

Grassroots are the key to social governance. The ability of residents to take care of themselves is the soul of autonomy, and it is also an effective way to deal with and reduce the response. According to reports, the WeChat group is an indispensable platform for the 768 factory community to resolve 12345. A total of 17 building micro -governance groups in the 768 factory community. After households from the households from households, almost 70%of the residents established a direct link with the community. Subsequently, the grid staff regularly pushed the community's work and contact information to reflect the problems in the group regularly, and everyone could express their demands without leaving home.

After unblocking the channels, the feedback in the later period became the top priority. After receiving the demand, community workers promised to receive and feedback as soon as possible. Trust and feelings have laid a good foundation for the solution of demands.

In addition, according to the overall development plan of the community, based on the concept of cultivating residents' self -care ability, it has developed the "fun" community project, stimulating the overall participation of community residents, guiding residents to autonomy, and making residents feel more and more interesting in community life. Take the initiative to participate in community affairs, strengthen the link collaboration of residents-community-property, strengthen the ability of residents to solve problems, and reduce the emergence of loses.

"Through the implementation of the community's heart day, WeChat group, timely handling, and regular return visits, the 12345 cases have been reduced from the original average monthly dual -digit case to several per month. Happiness index. The community neighborhood committee is the organization of ordinary people. It is the basis for resolving residents' difficulties. The community of the 768 factory will continue to think about it, follow the guidance of the civilian voice, and always link the Unicom Bridge of the residents and the outside world. "Liu Jia said. (Reporter Chen Fang)

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