Consumption complaints have nothing to do!The market supervision department in Dingnan County, Jiangxi Province is 4 cents for rights to protect their rights

At present, the currency measurement of the "division" unit has gradually diluted in the vision of many people. However, a group of people always insist on "the consequences must be a must", because in their eyes, every penny of the masses has the value of "thousands of gold".

Recently, Deng Shuyun, a staff member of the Dingnan County Market Supervision Bureau of Jiangxi Province, received a complaint form. Consumer Zhu reported that when he was shopping in the supermarket, he received 4 more money by the supermarket, hoping that the market supervision department would help handle it.

"Although the amount of complaints is small, the weight is not light. For the market supervision department, each complaint must be highly valued." Although this is the 106th complaint that Deng Shuyun handled this year, although the complaint target is only 4 cents, it is only 4 cents, but it is only 4 cents, but it is only 4 cents, but it is only 4 cents, but it is only 4 cents, but it is only 4 cents. After receiving the mission, Deng Shuyun immediately rushed to the supermarket involved in the case to investigate the ins and outs of the complaint incident.

Deng Shuyun's investigation found that it turned out that the supermarket carried out the cashier through the four houses, on the one hand, the amount of less than 0.05 yuan was directly applied, and on the other hand, the amount of more than 0.05 yuan (inclusive) was counted as 0.1 yuan. As a result, the actual consumption of 1.36 yuan, but was charged 1.40 yuan.

4 points of money are not much, and it is not worth mentioning for many people. But for the complainant, this represents the legitimate rights and interests of consumers. According to the "Price Law", the behavior of the supermarket belongs to the illegal phenomenon of multiple charges. As a result, Deng Shuyun issued a supervisory opinion on the person in charge of the supermarket on the spot, ordered the supermarket to stop the illegal act immediately and rectify it. The person in charge of the supermarket stated on the spot and immediately modified the charging system, refunded the expenses and was willing to compensate the complaint. At the same time, the person in charge of the supermarket promised to train the cashier as soon as possible to prevent such problems again.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Author/Zhan Jicheng Zhu Hai

Edit/Duke

Supervision/He Yongpeng Ren Zhenyu

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