Xinyang City Multi -measures to promote government service work

Xinyang News (Reporter Yin Xiaojian Li Zhenyang) in Henan Daily (Reporter Yin Xiaojian) In the morning of June 28, Xinyang City held the first press conference of the 2022 optimization business environment theme.

At the press conference, Xia Guozong, deputy secretary of the Party Group of the Big Data Bureau of Xinyang Municipal Government Affairs and Director of the Municipal Government Service Center, introduced a number of reform measures adopted by promoting government services:

Implement the trial separation reform, and promote the convenience of the acceptance of a window

The province took the lead in introducing third -party government service agencies to set up a professional service team of nearly 600 people to settle in the two -level hall of cities and counties to carry out the reform of "one window acceptance and trial separation". At present, 13 government service halls in cities and counties (districts) have been completed. The five major categories of comprehensive acceptance windows involved in the reform are rotated by outsourcing personnel, uniform management, uniform dressing, and unified evaluation. The enterprises and the masses will no longer contact the approval personnel of the background departments to build the "firewall" between the starting window and the background approval. The service model of "comprehensive acceptance of front desk, back -end classification approval, and unified window outlet" service model has promoted the reconstruction of the service process method, the management of the management operation mode, and enhanced the overall image. Since the reform of the "one window acceptance and the separation of trial", the Municipal Government Service Center handles a total of more than 94405 business through a comprehensive window and 186,243 people serving the enterprise. Second, the number of window complaints decreased by nearly 60%compared with the same period of the previous year, and the praise rate was 100%. It has obtained the general recognition and high evaluation of the masses of the business companies. Perfectly demonstrate the service quality of the Municipal Government Service Center "with the hardship index in exchange for the mass happiness index".

Promote the reform of "one thing, one thing at a time", and create a simple setting of a platform

We will conscientiously implement the provincial government on promoting the reform and deployment requirements of "one thing, one thing, one thing, one thing, one thing, one thing, one thing" and the "one thing for one thing" in Xinyang City, "Xinyang City Promoting the" One Things "and" Xinyang City "" Xinyang City " , Focusing on the reform of "one thing at a time", carry out the "five simplifications" (that is, simplifying the application method, application materials, processing models, review procedures, and evidence collection methods) to achieve a topic (that is, one notification, one form application, a set of sets of sets of sets Materials, one -window acceptance, and one Netcom). Set up the "one thing at a time" platform online, set up "one thing at a time" special window offline, and the enterprise and the masses handle related matters only need to fill in an online or offline special window to submit one material to submit a material. Can be done. At the same time, through the two -level linkage of the city and county, the city's level and counties (districts) are done with multiple points, and the real realization of "enter a door, run a window, and do one thing." At present, the city has launched 99 "one thing and one thing at a time", and 1672 people in the service enterprise have been launched. Among them, the city's current level of 1344 and 328 counties (districts) are handled. Through the comprehensive implementation of "one thing and one thing at a time", companies and the masses submit materials, the number of running, and the time limit for handling by 42%, 74%, and 70%, respectively.

Deepen the reform of the "three concentrations and three in place", and the concentration of administrative approval matters

The first is to grasp the approval. We will strongly promote the implementation of the "three concentrations and three in place" reform, and realize 51 departments with administrative approval authority and public services in the government service hall. The 21 departments set up the approval department or integrate all its approval functions to a department. The departments that have a small business volume, low frequency or non -business of all year round are included in comprehensive acceptance, completely eliminating the phenomenon of "front shops and rear plants" to ensure that government service matters should be "entered and must enter." The second is to grasp personnel streamlined. In March 2022, the city's "decentralized management service" reform promoted the approval of the approval of the Civilization Leading Group Office issued the "Notice on Further Deepening the Reform of" Three Penals and Three "and" One Window Acceptance, Examination Separation ", and required all units to all units to all units. The chief representatives are fully authorized, each entry window is appropriately authorized to be appropriately authorized by the personnel of the outsourcing window, further optimizing and integration of the stationers, and the outstanding cadres with high quality and strong business capabilities are selected to the background of the government affairs hall window, and the representative unit fulfills the approval functions. As of March 31, in accordance with the principle of reserving less than 5 people, the number of staff members in the municipal government service hall in the municipal government service hall was reduced to 185, and the personnel were reduced by 58 %. The third is to grab the window assessment. In order to do a good job in the second half of the "three episodes and three in place" reform, the city's "decentralization of management uniform" reform promoted the approval of the leadership group office of the civilization and issued the "Measures for the Window of the Window of the Xinyang Municipal Affairs Service Hall" , Sanior business processing and service quality, participation in cooperation with the standardization construction of the lobby, conduct monthly assessment and quarterly ranking of the window units of the hall. The latter three units and personnel implement the final elimination mechanism. System, urge departments to continuously optimize the government service environment.

If there is a call, there must be a complaint and the job, and the problem is to solve the problem of difficult problems.

Persist in a complaint that is to take over, the complaint is responding, the complaint must be done, and the complaint will be done to ensure that some people ask, some manager, and resolutely eliminate the various "obstruction" phenomena of government services. Essence The establishment of the "business office's on -site office" reflects the window, establishes and improves the workflow and work system, strictly strictly follows the "" Failure of the Director of the Business Office "to reflect the rules of the window of the window", and try its best to give the enterprise the "unsuccessful things" in accordance with the law and follow the law. The rules are fully explained in place that does not meet the requirements. Since the beginning of this year, the "business office's on -site office" reflects the window to accept 65 demands and settle 65 pieces, of which the coordination director handles 1 case, the settlement rate is 100%; The masses spontaneously presented the three sides of Jinqi. Promote the application of blockchain field scenarios and data sharing, and the intelligent office of approval services

Since the beginning of this year, the Municipal Government Service Center has organized the units of real estate, real estate, provident fund and other window units to sort out 15 scenarios to purchase new commercial housing to handle real estate registration, housing set query and other scenarios to promote electronic signatures, electronic ID cards and electronic invoices in the real estate registration business Application to achieve exemption of some materials. At present, real estate registration application materials have been reduced from 8 to 2, and the certificate of issuance is reduced from 3 days to 1 day. For example, "buying new commercial housing for real estate registration", obtain information such as the ID card, deed tax invoice, full invoice of house purchase, wedding certificate, commercial housing buying contract, house transaction filing certificate through the Government Blockchain Platform, and realize the "online data There is no need to be submitted for retention and offline. " In terms of data sharing, there are currently 48 access units in Xinyang Municipal Government Data Sharing Platform, with 567 million access data, and the cumulative data exchange is 936,3875 million times. In terms of electronic certificates, all relevant units and counties in the city have been completed, collecting and producing in various counties and districts, and a total of 1015 electronic signatures have been produced; the first batch of 20 available electronic certificates list is completed. After the application is submitted, the required materials include the electronic license in the list, and there is no need to provide it. As of now, a total of 163 types of electronic card licenses have been completed, and 950,000 valid licenses have been pushed to the provincial platform.

Establish a red gang team to provide help for special groups

From the staff of the authorities, the department's approval personnel, and the government service outsourcing staff, select the hard -working forces with high comprehensive quality and strong business capabilities, and establish a "red shop small second" gang office service team. Consultation, counseling, help, agency, and convenient "one -on -one" services such as consulting, counseling, help, and agency involved in enterprises, and the old matters involved in the elderly. Announce the list of high -frequency matters that are closely related to the lives of the masses, and innovatively launched the "Red Gang" and "Green Tong" cartoon characters as the endorsement of government services. Understand service information. For the special group of the government service hall on -site, actively docking and guidance before the work, accurate consultation and counseling during the work, invite evaluation and supervision after the work, do simple matters at one time, complete the whole process of complex matters, and carry out on -site services for the people who are particularly difficult. Essence Since the establishment of a team, it has provided a total of more than 1240 helper services.

Improve the intelligent level of government services, and facilitate the business of enterprises at any time

By using information and intelligent means to break the time and space restrictions of government services, create a 24 -hour government service hall that does not snore. Establish a high -standard 24 -hour government self -service area, equipped with comprehensive self -service machines and smart workbenches. It has entered 29 equipment from 10 departments including human resources and social security, market supervision, public security, power, taxation, housing provident fund, and 1225 government affairs Service matters application business and 46 government service matters inquiry and printing business to achieve self -service inquiry. In the 24 -hour government service area, equipped with intelligent file cabinets. Enterprises and the masses can take the results of self -service access for approval materials and approval results. Government services of "self -service" "self -service".

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