In the second quarter of 2022, the Municipal Consumer Council recovered more than 750,000 yuan for consumers

Leshan News Network (Reporter Zhou Liu) On June 27, the reporter learned from the Municipal Market Supervision Bureau that according to the statistical data of the Municipal Consumer Council, a total of 318 consumer complaints were accepted in the second quarter of this year, 318 were resolved, and the resolution rate was 100 100 %, For consumers to recover more than 750,000 yuan in economic losses, receive 1,448 people receiving visits and consultation.

According to the nature of the complaint, the quality of 101 pieces, accounting for 31.76%; 56 after -sales service, accounting for 17.61%; 46 pieces, accounting for 14.47%; 46 contracts, accounting for 14.47%; 37 safety, 11.64%; 15 false publicity publicity; , Accounting for 4.72%; 11 pieces, accounting for 3.46%; 6 counterfeit, accounting for 1.89%; of which, quality, after -sales service, price, contract, and security occupy the top 5 consumer complaints.

According to the analysis of complaints, 68 foods, accounting for 32.38%; 28 houses and building materials, accounting for 13.33%; 27 household electronic appliances, accounting for 12.86%; 20 pieces of clothing, shoes and hats, accounting for 9.52%; jewelry and style of style and style 17 pieces of supplies, accounting for 8.10%; 15 daily product categories, accounting for 7.14%; 14 transportation categories, accounting for 6.67%; 13 pieces of smoke, alcohol and beverages, accounting for 6.19%; 5 pieces of medical and medical supplies categories , Accounted for 2.38%; 3 pieces of agricultural production data, accounting for 1.43%; Among them, food, houses and building materials, household electronic appliances, clothing, shoes and hats, jewelry and style of style occupy the top 5 of consumer complaints Essence

根据投诉服务分析，生活、社会服务类62件，占60.19%；销售服务9件，占8.74%；教育培训服务7件，占6.80%；房屋装修及物业服务6件，占5.83%；文化、 6 entertainment and sports services, accounting for 5.83%; 5 pieces of postal services, accounting for 4.85%; 3 pieces of public facilities services, accounting for 2.91%; 2 telecommunications services, accounting for 1.94%; 1 tourism service, accounting for 0.97%; the Internet; the Internet; 1 service, accounting for 0.97%; 1 health care service, accounting for 0.97%; Among them, life, social services, sales services, education and training services, house decoration and property services, cultural, entertainment, sports services occupy consumer complaints The top 5.

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