Zhuji City launched the "Retirement Small Butler" application to build a retirement full life period security system

Zhuji Municipal Committee of the Communist Party of China

In recent years, Zhuji City has focused on the difficulty and blockage of the social management services of retirees, and planned the "retirement small steward" of "two scenes, four scenes, one cabin, one library and one platform". Executives, high -quality security, integrated supervision, and building a retired life period of security.

Since the launch of the application in December 2021, it has served 1.9077 million person -times. It has been evaluated by the provincial excellent application of digital portals and excellent applications of Zhuji City. The briefing "drying platform" and the provincial mainstream media "Zhejiang Daily" and other reports have been reported for typical promotion.

1. Demand analysis

The first is to focus on improving the efficiency of government services. The city has an average of 23,000 new retirees annually, and the annual social security -related business volume is 67,300. The pain points facing are mainly focused on the problems of "difficulty in obtaining" of mass policy information, "running legs" in business, "easy loss" of treatment nodes, and "difficulty in certification" for treatment qualifications.

The second is to accurately ensure the needs of quality retirement life. At present, the city's permanent population is 1.22 million, of which 280,000 over 60 years old, accounting for 23%. The difficulties of social security under aging trends are mainly concentrated in the reduction of social integration after the retirement of the masses, lack of spiritual and cultural life, insufficient sense of self -worth, and benefits such as health examinations, entertainment activities, and continuing education.

The third is to prevent the need to resolve the risk of fund operation. The forecast of the retirement bottom is insufficient, and the information such as obtaining the state of survival and invitation across departments is not timely. As a result, the fund paying pressure and the risk of loss risks are lagging behind. In 2021, the city's pension insurance funds were recovering 2.5 million yuan.

Second, scene construction

The first is task disassembly. Focus on the popularity of people's livelihood hotspots and the vision of common prosperity, combing around the core business, clarify "I want to retire, I have retired, I enjoy retirement, and I managed retirement", dismantling intelligent consultation, age reminder, qualification certification, qualification certification , Health physical examination, elderly classrooms including 15 secondary tasks, and 57 minimum granular tasks.

The second is data collection. There are 13 cross -departments and cross -level sources systems such as the integration of public security perception platform, smart medical insurance, Shaoxing citizen card system, civil affairs rescue system. Relying on the IRS platform, the full collection of 33 cross -departmental information resources, 651 million landing data and 136 million external sharing data are promoted to form a "super data storage pool" to provide strong support for applications.

The third is coordinated advancement. Connect 19 coordinated departments such as public security, medical insurance, archives, and civil affairs to undertake "retirement" and "one thing behind you", innovate social management services, promote the closed loop of tasks; The work mechanism of "three -level management and four -level services" is achieved to achieve business integration.

Fourth, scene integration.

Based on the "Zheli", the service side draws the attention of the masses' attention to retirement matters, and launched the three major scenes of "I want to retire, I have retired, and I enjoy retirement". Cockpit, launching the scene of "I control retirement" to achieve the convenient handling of retirement business, the accurate enjoyment of policy treatment, and the beautiful pursuit of quality life.

1. "I want to retire" scene. Set up small incision scenarios such as intelligent consultation, age reminder, retirement confirmation, strengthen data matching and policy supply, and optimize the advance service mechanism. "Intelligent Consultation" uses rich knowledge base and semantic analysis technologies to fully realize the "zero waiting"; "reminder to the age" uses the system algorithm rules to match retirees, automatically promotes reminder SMS Losses; "retirement confirmation" through cross -departmental coordination and automatically generate basic retirement information. The masses only need to confirm one click to complete the retirement declaration, which greatly saves the time and energy of business.

2. "I have retired" scene. Set up small incision scenes such as treatment inquiry, qualification certification, community transfer, etc. to help carry out online social management. Taking the "holographic non -sensory certification" sub -scenes as an example, by collecting cross -departmental data such as the public security "Tianyan", nucleic acid sampling, transportation, medical reimbursement, the cremation population, etc., the state of behavior status of retirees is analyzed, and the survival certification is completed without sense. At the same time, it provides convenience for people to enjoy treatment, live in, and sickness in bed, and launch the Zheli office certification method. As of now, of the 362,721 retirees in our city, a total of 32,6700 certifications have been completed, of which the "free interference" certification is 316,482, and the holographic non -sensing certification rate is 87.25%, which effectively solves the problem of "certification difficulties".

3. "I enjoy retirement" scene. Set up online services such as assistance and exemption, health checkup, entertainment activities, elderly classrooms, anti -fraud publicity, etc. to ensure the personalized needs of retired people. (1) "Assistance and Demonstration will be enjoyed". By collecting data such as household registration, retirement files, citizen card transactions, medical reimbursement, and cremation of death, timely obtain information such as the people's illness, hospitalization, causes, etc., and use "digital to find people" to automatically match the help objects to allow retired people to enjoy public services " "Do not run at a time", the rescue policy is "a lot." At present, 1027 people have been perceived and assisted. (2) "Physical Examination and Adjustment Online" sub -scenes. Introduce the functions such as free contracting hospitals, free medical examination items, one code sweeping of cost settlement, and online inspection of the report. risks of. It has served 112,300 people, and the masses have continued to improve their sense of gain and satisfaction. In addition, it also systematically cooperates with the veteran cadre bureau, cultural tourism and other departments on volunteer activities, travel and tourism and other fields, and strives to improve the retirement security system. 4. "I control retirement" scene. With the help of the business workbench, the salesperson can timely receive the business reminder, the disappearance warning, the "uncover" stock, the results of the statistical analysis, etc., while improving the efficiency of the operation, alleviating the pressure of the operation; One screen has 41 social management indicators such as pension payment capacity, the bottom of the retired personnel, the regional labor population trend, the abnormal fluctuation of the fund operation, and the proportion of subsidy project expenditure. As of now, the data of the death population has accumulated 6902 and 1224 doubts data. The timely suspension of pensions for deaths is 100%, which effectively avoids the loss of financial funds and social security funds exceeding 2 million yuan.

Third, breakthroughs in reform

The first is to change from "waiting for guests" to "advance service" to build a retired service active trigger system. Change the original work concept of "waiting for guests", explore the innovation service system of "advance intervention, accurate matching, and direct treatment", and launch special features such as "reminders of age" and "help exemption and shame", which greatly improves The masses have a sense of gain and satisfaction, and effectively serve as the "small butler" who serve the masses and promote the implementation of policies.

The second is to change from "basic inclusiveness" to "expansion and quality" to build a social management service security system. With the focus of "holographic no -sensitive certification" and "physical examination and customization online", explore the formation of the "big withdrawal" mechanism for corporate employees, urban and rural residential insurance, and institutions. Formulate the "Social Management Plan for retirees in Zhuji City" and build a guarantee system for "business integration, standardization of management, standardization of service". Change the shortcomings of the previous retirement social management services lacking unified standards, heavy pressure on the staff, and the service funds that cannot be implemented.

The third is to change from "end recovery" to "source control" to build a accurate prevention and control system for fund risk. Deepen the social security audit and risk control mechanism, monitor and early warning of death, prison, large payment, etc., start a verification and suspension procedure for the first time, prevent the fund's "running and dripping", and change the dilemma that the previous data acquisition is lagging behind. Essence (Xuan Guoxiang Zhou Yu)

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