Take special supervision as the focus to improve the level of power supply service

A few days ago, the State Grid Zhoushan Power Supply Company Discipline Inspection Commission jointly supervised the power supply service command center, randomly extracted a community user, learned about the situation of the newly installed three -phase electricity on the spot, and checked whether there were illegal acts during the power supply service process. In order to further standardize the power supply service behavior and comprehensively improve the initiative and accuracy of the supervision of power supply services, the company's disciplinary committee will comprehensively summarize and extend the project on the basis of last year, continue to deepen the special supervision of the power supply service field, and find the optimization of the business environment work. Difficulties, blocking points, urge business departments to rectify to solve problems, and help the overall improvement of power supply services.

Passing forward and prevention in place. Establish a "sensitive word" database of power supply services, implement the system of service event supervision, penetrate the causes and problems of analysis of the incident, establish an event analysis, summary, rectification, and recommendation of the "four in place" mechanisms. Wait for the incorrect wind to report immediately, remind the signs and tendencies in a timely manner, move the integrity risk prevention and control point forward, and gradually transform the post -supervision office into advance prevention and control.

Horizontal linkage, the same direction. The company's disciplinary committee establishes a linkage mechanism with professional departments such as marketing and transportation inspection. The business department design supervision plan, the disciplinary inspection department is guided to follow up, focusing on grass -roots power supply places, business windows Methods to conduct irregular inspections of industry expansion, power supply repair, service charges, etc., and strengthen the supervision and restraint of "small and micro power".

Connect and improve quality. In the "disciplinary inspection+power supply service" method, the special operation of the "grass -roots service month" is carried out. Through the clear standards of conduct, all staff are promoted to understand and perform their duties. At the same time, the supervision of power supply services is related to risks such as public opinion monitoring and stability of letters and visits, establish an information sharing mechanism with relevant functional departments, improve the quality and efficiency of supervision, and expand the coverage of supervision.

In the next step, the Discipline Inspection Commission of Zhoushan Power Supply Company will highlight the "re -supervision" function of disciplinary inspection, establish a "grid" management model, and strengthen the "look back" inspection of the rectification of the problem with the functional departments and territorial power supply branches to prevent "paper rectification rectification of paper rectification. "Digital rectification", ensure that risks are constant prevention and control, real rectification, and improvement of management (Wang Qing).

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