Carry out a new brand of "no taxes for taxes" to create services

In order to further consolidate the foundation of the foundation and optimize the business environment to improve the satisfaction of taxpayers, in response to the new demand and new expectations of the taxpayer's payment, the Changzhi Taxation Bureau focuses on the taxpayer's taxes and the problem is urgent. Starting from the "small incision" such as "do not ask for people", it is hard -core to create a model of "taxable taxes" service models, fully serve the rapid development of enterprises, and continue to promote the masses to be very satisfied.

Integrated service, efficient daily business, do not seek people

"Online counseling of tax personnel, 500,000 yuan in tax refund, it is a day from the application to the account. No need to ask for people, it is very simple, very fast, and the tax experience is getting better and better." Shanxi Zhendong Health Industry Group Co., Ltd. Wang Qianqi said.

After implementing the new model of "Inquiry and Evaluation" integrated service, the online tax rate increased by 40%year -on -year; the average processing time of the general cancellation business was reduced to 2 days, and the general tax refund business was pressed to 1.3 days to speed up the speed of 1.3 days to speed up the speed. 80%, no taxes for taxes have become the common feelings of more and more taxpayers.

The team solves difficult

"I really thank you and solve our company's urgency." Recently, Zhang Yunli, a taxator of the Changzhi Branch of China Life Insurance, personally sent the banner of "service efficiently to do practical care for the enterprise" to personally send it to the tax bureau of Changzhi City. Service hall.

The June levy was about to end, and Zhang Yunli suddenly found that the tax control could not handle the taxation business normally. In the face of the urgent needs of invoicing, she went to the tax authority as soon as possible. After a detailed understanding of the taxpayer's situation, the bureau immediately launched the fast anti -procedure, quickly assembled the backbone of the business, and discussed the solution of the problem. After several rounds of repeated trial and error, the problem was resolved on the day, and the enterprise successfully issued an invoice.

In order to promote the rapid dredging of the problem of blocking points and the efficient resolution of difficult problems, the Changzhi City Taxation Bureau adheres to centralized research and judgment, the team tackle, relying on the advantages of the first -line "centralized processing center" platform, quickly dispatch and respond quickly. Feedback. Since the beginning of this year, the city's taxation system team has dealt with 234 taxpayers' difficult problems, and has worked hard to handle it.

Participate with the party committee, the physical tax is satisfactory, and the person does not ask for people

"You have more than 20 kilometers from Xiluo Town to the county seat? Why haven't you been reported online by the Electronic Taxation Bureau, and you have to run to the Taxation Office?" ask. After confirming that the taxpayer is a new enterprise, after his own operation, he arranged a special person to conduct handle training and counseling of the client of the Electronic Taxation Bureau.

"The leader took the initiative to accompany us to do taxes and carefully counseled me, which not only solved the needs of my current tax declaration, but also solved the problem of online taxation in the future. The taxation was very hard. I was very satisfied." The taxpayer Jia Xiulan said happily.

In order to promote the process of simplifying and optimizing the service, the Changzhi tax system adheres to the party committee's advance service. Each period of each levy, the party committee station, the front -line accompaniment, accurately grasp the taxation needs of taxpayers In weak links, some of the way to carry out services and rectifications, and effectively handle physical taxation.

In the next step, Changzhi Tax will focus on the expected wishes of the taxpayer's payment, benchmarking higher standards, continuous innovation service measures, launching better services, and practical truths. (Hao Xiaolin)

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