Be a good "steward" to serve the residents "home" Wushui Group's party members and cadres under the grass -roots practice activities

"You can bind our 'water butler' so that in the future, you can directly query the amount of water on your mobile phone and pay the water fee." On the morning of June 21, the staff of the Hanyang Business Institute of Wushui Group was guiding the Wuhan Guobo New Town Huajiang Mansion How do residents who come to the house use the WeChat public account of "Wuhan Water Group".

Consultation site

It turned out that it was the day of delivery of Huajiang Prefecture that day. After receiving the property notice of Hanyang, it was planned in advance to provide on -site consulting services for these new residents. On the consultation desk of Hanyang Business Institute, various types of "water" related to "water" related to the Hanyang Business Institute are neatly placed.

Consultation site

According to the person in charge of the Hanyang Business Institute, in order to implement the practical activities of the party members and cadres of Wushui Group under the grassroots level, inspecting the people, relieving the people's concerns, and warming the people's hearts ", the institute carefully sorted out the hot and difficult issues reflected by the user. They found that in the past six months, some residents in the newly delivered communities reported inconvenient to pay, and there would be arrears and liquidated damages.

Through in -depth community property surveys, water supply service personnel found that such demands were on the rise. "We decided to adopt the way of service, took the initiative to go to the new community to carry out on -site services, open up the" last mile "of serving the masses, allowing the general public to use safe, high -quality, and rest assured that the general public continuously meets the people's needs for a better life. "The person in charge said.

At the event, I saw the endless stream of residents who came to ask. "This kind of service is really good. It is just that we don't know the specific situation. Now we pay attention to this WeChat public account, and the water situation is clear at a glance. "The" intimate housekeeper "service of Hanyang Business Institute has been well received by everyone.

In addition to promoting services for the "new" community, the Hanyang Business Institute also attaches great importance to the water service of the "Old" community. In March of this year, the Hanyang Business Institute entered the South Bank Mouth Community in the area and carried out on -site consultation activities for the "warm service excellent water supply grid service into the community".

Activity site

The Nananzui Community is located on the west side of the Fairy Mountain Road. It is a well -known old community. Among them, most of the residents are the elderly. To this end, the staff prepares user information in advance, and the on -site is intimately "water steward". Telephone, home address and customer code, at the same time, carefully guide the elderly to pay attention to the WeChat public account of "Wuhan Water Affairs Group", bind information on the spot, patiently introduce common functions such as querying water volume and payment of water charges ...

In the face of face -to -face answers, residents' water pressure, water quality, water charges and other related questions, with the "benchmarking water steward" door -to -door service to help the masses solve the problem of water use. In this way, the way to communicate from zero distance makes the residents of the Nanganzui Community feel intimate and intimate.

On the day of the event, Hanyang Business Office checked 147 residents' information on site, distributed more than 200 publicity materials, answered more than 30 user questions, guided users to pay 86 online fees on the spot, and recovered nearly 10,000 yuan.

Activity site

Water is the foundation of people's livelihood. The staff of the Hanyang Business Institute tirelessly dealt with in the repeated work, patiently handle it in trivial demands, excellence in ordinary labor, and the "passive service" that responds to demands to discover "active services". Form a safe and convenient water network that is jointly knitted by the "water butler" and the community.

As of now, the Hanyang Business Institute has carried out water supply prefix services for three communities including Ocean Oriental East, Nanganzui Community, and Laguhara Yuefu.

武水集团营业部负责人表示，下一步将细分管辖片区、梳理用水诉求，开展更多具有针对性的“零距离”“管家式”制定服务，进一步贴近用户，夯实员干部“下基层、 The practical activities of inspecting the people's sentiments, relieving the people's concerns, and warming the people's hearts "will make the livelihood services carefully, and effectively enhance the user's sense of gain, security, and happiness.

(Correspondent: Kim Ruoqi, Jiang Bifang)

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