"Zheli Office" 8th anniversary!"One Netcom Office" walks into tens of millions of homes

Zhejiang News Client Correspondent Wang Lijing Reporter Shi Liwei Jin Chunhua

"Zheli", accompany you in your life.

June 25 is the 8th anniversary of the "Zhejiang Office". Real -name registered users exceeded 82 million and average daily active users of 2.8 million, which is a growth in 8 years.

As the total entry of digital reform for social institutions and public services, "Zheli Office" brings together 3,638 unified government service matters in the province, 1,500 public -owned enterprises services such as "health code", and 40 departments such as "enterprises" and other multiple departments. The joint office "one thing", from the epidemic prevention and control to daily life, from small people's livelihood to family companies, realize the online office, the lobby, the close -up office, the grassroots to help you, and the province's unified office, so that government service services are more generally available And inclusive and fair, help high -quality development and construction common prosperity demonstration zone.

One -stop office: convenience services are more intimate, and the intelligent experience is upgraded again

In the past 8 years, the "Zhejiang Office" has gradually become an indispensable working life assistant for everyone, and online work has been integrated into the daily life of millions of households. From the settlement of the proof of the property right to the property right, from the processing of maternity registration to the child enrollment procedures, from the entry of the enterprise to the invoice, from the registered registered of scientific and technological achievements to the release of financing needs ... Related services can be handled without leaving the house through the "Zheli office".

In order to help enterprises reduce the burden, cultivate and stimulate the vitality of the market subject, the "Zheli Office" APP and Zhejiang Government Service Network provided relevant policies and measures and service services to help the enterprise's rescue in the "Special Substation of Enterprises". Corporate users can enjoy the policy of "24 hours to enjoy".

In addition to helping the enterprise rescue, "Zheli Office" also guards the happy life of "one old and one young". The practical and considerate "Elderly Edition" mode font is larger, the interface is more refreshing, and the operation entrance is clearer. Nearly 200 services such as urban and rural residents' participation in insurance registration and transfer procedures for transfer also support the addition of relatives and friends. "Barrier -free reading" provides people with disabled people with text information phonetic reading, speed adjustment, web color adjustment adjustment, and large text push. For minors under the age of 18, "Zheli Office" provides comprehensive care in health prevention and school education. Parents can enter the "old and young nucleic acid inspection" to help their children inquire about nucleic acid detection results, or they can enter the "vaccination" to make an appointment for children to vaccinate new crown vaccines, influenza vaccines, etc., and can also pay tuition fees, accommodation fees, accommodation fees, accommodation fees, accommodation fees, accommodation fees, and accommodation fees. Tolls on behalf of. "Zheli Office" is a solid backing of parents and accompanies their children to grow along the way.

The lobby is close to: the office hall is around, online and offline integration

Over the past 8 years, "Zheli Office" has been committed to creating a new government service system for deep integration of online and offline, and has explored a new model of government services with "online -run priority, self -service as supplement, window pocket". On the basis of traditional administrative service centers, the newly renovated "One Netcom Office" office supports online intelligent guidance and appointments. Offline precision diversion, window processing, and codes and obtaining components basically cover most village communities in the province. Effectively open up the "last mile" at the grassroots level, which greatly enhances the experience of mass corporate halls.

Grassroots to help you do it: the warm heart team takes the initiative to serve, light up the remote mountain islands

Over the past 8 years, the "Zheli Office" Innovation Gang Office's agency model has extended high -quality services to every corner of Zhejiang. At the grass -roots service outlets, there are always a group of busy figures. Some of them are wearing red vests to guide the masses to use their mobile phones to complete the relevant business processing. Essence At the same time, the service model of grass -roots service points is constantly "renovating". The "One Netcom Office" lobby workbench and self -service terminal have opened to the "door of the house", and the window staff also came to the masses. In Kaihua County, Luzhou City, the window personnel came to the door to help real estate, market supervision, public security and other matters, and cumulatively reduced more than 35,000 times for corporate villagers' social communities.

The pace of "One Netcom Office" not only stays in areas with convenient transportation, but also gradually cover 26 counties in the mountains. Innovate the cooperation service mechanism of the Bank of China, relying on the grass -roots service network of the Rural Commercial Bank, build more than 6,700 "nearby gangs" outlets in 26 counties in the mountains, amplify the online capabilities with online services, and crack the remote mountainous areas and island people. It is impossible to "do the last mile" such as "last mile" such as pain points and blocking points such as "nearby" to improve the level of facilitation of remote mountains and island government services. The political and silver cooperation service mechanism solves the problem of difficulty in doing things in the islands and remote people in mountainous areas, and helps to achieve common prosperity. For example, in Zhoushan, 30 government services have been cleared in blank island, benefiting more than 5,700 people; in Lishui, 1891 villages all realized "serving the village community, not going out of the village", and benefiting 109,000 people. Unified Office of the province: unified matters standard, homologous homogeneity and same service

In the past 8 years, the "Zheli Office" has achieved the province's 3,638 "One Netcom" issues in the province, city and county's three -level standards, and the consistency of multi -end experience in online and offline. Taking the "Registration for Pension Insurance for Urban and Rural Residents" as an example, there were 21 sets of forms and materials in the province; now the province is unified into 1 set of forms and materials. This means that whether it is in Shangcheng District, Hangzhou or Xinchang County, Shaoxing City, whether it is through the Zhejiang Government Service Network, the "Zheli Office" APP, a self -service terminal or the window, it is not necessary to choose the area of ​​the affiliated area, no need to choose the area, no need Worried about the differences in process, a set of standards in the province has been completed, which truly improves the business experience of mass enterprises.

Homerior and homogeneous services are another important breakthrough in "Zheli". The government services of the same source, that is, the third -party independent app comes from "Zheli"; no matter which channel is the same channel, the service interface friendship and functional integrity experience are consistent. At present, 548 matters of "Zheli Office" have been released in the same source and homogeneous, and 13 third -party channels including "harvest interconnection" and "Longyou Tong" have been released. This means that the masses enter these third -party channels to enjoy standardized government services that are consistent with the "Zheli" experience. For Longyou, "Longyou Tong" is a commonly used "palm artifact", which not only integrates village community governance, news information, and life service information, but also provides replacement of driving licenses, medical expenses reimbursement, etc. Homerior and homogeneous services.

Government services have not only been "fingertips", but also extended to five major banks in the province (the construction of diplomatic relations between workers and peasants). At present, 108 high -frequency matters of "Zheli Office" have been similar to more than 5,700 self -service terminals of the five major banks, covering 11 areas including public security, human society, medical insurance, etc., make full use of the bank's outlet advantage, equipment resources, human resources, human resources, human resources , Expand the coverage of government services, meet the nearest and multi -point -to -hand -offs when it meets. The masses can go to the nearby bank self -service terminal at any time to apply for legal and stable employment residence permits, non -motivated property rights proof of online inquiries, outpatient expenses reimbursement and other businesses.

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