There is a temperature in the service compliance with law -Ares' regional government service work

Reporter Sui Yunyan

The Altay Regional Administrative Service Center provides "one -stop" high -quality services for the masses. Reporter Sui Yunyan Photo

"The first and second floors are the work hall. There are two or three thousand people applying for various businesses every day."

"Payment windows such as hydropower and gas are endless and launching delay services."

"107 matters in 10 departments including social insurance, medical insurance, housing provident fund and other 107 matters to achieve across provinces."

On June 20, Zhang Wen, chief of the Government Service Division of the Aleuti Regional Administrative Service Center, led reporters to understand the function of each window in the business hall.

In the experience of the reporter, "law" and "temperature" are the keywords of government services in Altay. The new era government service system covering urban and rural areas is constantly promoting the modernization of social governance in the region.

The subtle place is warm

The Altay Regional Land Committee and the Office of the Administration of Administrative Services were listed as the priority of people's livelihood. In 2020, the center was put into use. It is located at the junction of the new and old town of Altay City. It belongs to the local "golden area". 350 parking spaces are set up "broadly" to meet the parking needs of the masses.

Ms. Li, a citizen of Altay, told reporters that she used more than two hours to go through the process of buying a house. The relevant business windows of the service center were adjacent to each other. After completing one procedure, they could do the next one, which was very convenient.

The masses handle various businesses in an orderly manner in the Aleutai administrative service center. Reporter Sui Yunyan Photo

Earlier this year, the center established the "Taihao Organization" Xuedu Volunteer Service Team. Party members and window personnel formed 5 small teams to conduct policy interpretation and service guidance to make up for the inadequate places in the service and let the enterprises and the masses have more Good work experience.

In the hall, the reporter saw that Pan Jiazhen, director of the Altay Administrative Service Center, helped an elderly person solve the problem. The aunt wanted to know if she was paid in place. When she passed by, she came to consult. Pan Jiazhen helped her find the cashier records and amounts through the bank teller machine, informing her of pensions that had been paid in place, and helped her withdraw cash.

"The trivial matter that looks trivial is enough to be difficult to live in an elderly person. Similar situations will get our attention." Pan Jiazhen said.

More and more people can enjoy government services at their doorsteps. The Administrative Service Center of the Altay area sorted out 67 extensions at the grassroots level and set up convenient service stations in 60 townships (towns, streets) government service halls and 535 villages (communities) in the region. The completion rate was 100%. "The last mile".

Adhere to the standard service

Li Rui, 25, has just completed a business license and is very happy. "Upload the information the next day, I can get it the next day," she said.

The Altay Regional Administrative Service Center sorted out packages such as "I want to open a restaurant" and "I want to open a supermarket". A window is accepted and opened, and the government service halls in each county and cities have achieved package acceptance. Subsequently, the set meal of the enterprise's business was released, and it also realized "one thing at a time".

Zhang Wen, Chief of the Government Services Department of the Aleutai Regional Administrative Service Center, introduced reporters to benefit the public and the people. Reporter Sui Yunyan Photo

On May 23, the center of the "Taihao Organization" one -stop enterprise service area of ​​the center was launched, and 7 departments and units including Human Resources and Social Affairs and Taxation were integrated. "Formation" guidance and help services to complete the company's start -up within 1 working day.

Li Yuqin, an employee of Xinjiang Fengmingjian Industry Trading Co., Ltd., had registered enterprise registration in the service area. She told reporters that after finishing various businesses, she carved the official seal together at the engraving service desk, and felt that the service was very intimate.

The center releases the standardized service regulations and service guidelines for the approval items of various departments across the region, forming a catalog of 6523 items to ensure the unified regulation of the implementation list of the same matters at different levels.

"The list of issues and processing processes letting enterprises and the masses know how to handle business and how to supervise. At the same time, the warning window personnel abide by the law and act in accordance with the regulations." Li Hua, a member of the Party Group and Deputy Director of the Administrative Service Center in Altay, said Essence

"You serve, I find faults." With the establishment and implementation of the "good bad review" system of government services, the supervision, suggestions, and complaint channels of the masses have been continuously expanded to promote the improvement of service quality and level. At present, the center receives 489,700 evaluations through various channels, with a praise rate of 100%.

To enhance service efficiency and optimize the business environment, it has stimulated the vitality of the market subject to the greatest extent. As of now, the market entity of the Altay area is 53,183, which has added 1285 newly added this year.

"Can't do things" are getting less and less

On June 21, the reporter came to the Government Convenience Service Station of Kuertu Village, Barbaga Township, Bariba, Altay. Here is a "unsuccessful" reflecting window, but it is a bit "deserted" -the has not yet received the situation.

The "failure of doing things" in Government Affairs and convenience service stations in Barrbaga Township, Barrba Gae, has not yet received such demands such as the window. Reporter Sui Yunyan Photo

A total of 458 "do not do what happened" in Altay, which reflected the window. So far, it has accepted 6,616 doubts and answers at the scene, coordinated 594 times.

In May last year, the Altay City Administrative Service Center took the lead in setting up a window to reflect the window to solve the difficulties encountered by the masses and enterprises due to online and offline lack of procedures and lack of communication between departments. "Because the masses do not understand and understand the policy, they have come to consult, and the real thing that cannot be done is not high." Pan Jiazhen said. The "unsuccessful things" of last year reflected 63 windows. There were 12 pieces from January to May this year, and June was zero, and the number decreased significantly.

"Why do I go to Urumqi to see a transfer to the hospital first?" "Why can't my medical insurance continue to pay?" The reporter looked at the "unsuccessful" question record list and found that the demands of residents of Altay City in the window this year are mostly hope to get it. policy analyzing.

Local resident Ye Mou had previously worked in Urumqi. After returning to Altay, he found that he could not pay medical insurance. He came to consult. It turned out that Ye Mou thought that the medical insurance card could be used directly like a bank card, and he did not know that the transfer procedure was needed.

Pan Jiazhen contacted the social security department of Urumqi to suspend Ye Mou's medical insurance to help Ye the transfer of medical insurance relations to Altay, and the cumulative record of the insurance payment information of the two places.

Pan Jiazhen said that through the implementation of a series of measures for government service, the masses who "do nothing" have become less and less demands. "'Inbringing the matter' reflecting the window will continue to be located in the most eye -catching position of the lobby guide table. We will continue to improve our capabilities to do a good job of policy interpretation and publicity for the masses. Everyone's goal is 'zero acceptance'."

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