It has been "static" for more than ten days through Yunda's express delivery?

Qilu.com · Lightning News, September 29. Express delivery pays attention to a fast word. The reason for many people to send express delivery is to think about time. Recently, Mr. Fang in Weifang reported that the express delivery he sent was not moving for more than ten days. What's going on?

Through Yunda's express delivery, it turned out to be "still" for more than ten days?

"On September 12th, my father sent me some winter clothes to Jinan. The express delivery displayed on the 13th and reached the Jinan calendar, but it took two weeks in the Jinan calendar for more than ten days. The express delivery was not moved. "Mr. Fang, Weifang, said that he shipped it to Jinan on September 12 through Yunda Express. But in the past ten days, he has not received the goods, making him very anxious.

Mr. Fang told reporters that the express delivery showed to the Fenglin Service Department of Lixia District. Mr. Fang also contacted this service department, and the customer service call of the service department could not be connected. Calling the headquarters, they just said that they could help urge, but it did not work for more than ten days.

And the express information has not been updated after the 13th, and has always been in the Fenglin Service Department. Mr. Fang's parcel is abnormal on the APP and has not been delivered. Mr. Fang contacted the courier, but the call of the courier was always unavailable.

In order to help Mr. Fang solve the problem, the reporter called the courier's call at the scene, and the results were unreasonable. Subsequently, the reporter called the Fenglin Service Department of Lixia District, and it was still unaware.

Mr. Fang said that he had always been like this before, and he didn't know why he couldn't get through.

The reporter asked: "Is the location of this express point far from the destination you want to deliver?"

Mr. Fang said: "It's not far away, only three or four kilometers. But what puzzled me was why it has been sent over for more than ten days. Now it is more anxious, because when they come, they are all thin clothes. I sent me all the winter clothes. Now the weather is getting colder and more worried. Yunda Express is also a relatively large courier company. I feel that they should not have such a low level. ","

Mr. Fang told him that he also called Yunda Express's official phone many times before, and gave him the address of the Fenglin Service Department of Xiaxia District. Now the reporter came here to find Mr. Fang's express.

The reporter searched and consulted the nearby staff at the scene, saying that there is no service department for Yunda Express here. Where is Mr. Fang's courier? Can you find it?

Yunda does not contact the service department to make claims for the original price

Nearby residents told reporters that there were Yunda Service Department before, but now they have moved away and do not know where to go.

Did the express point moved away? Where did Mr. Fang's express go? The reporter then called Yunda Express's headquarters.

"We are the headquarters complaint department. We did not receive the situation of the outlets." The staff of Yunda Express Headquarters told reporters on the phone that if the courier point moved to the customer, there was no delivery to the customer, and the outlet would send new jobs to send new jobs. Personalized.

The staff of Yunda Express Headquarters said that they were not particularly clear about the current situation and gave reporters a call from Jinan Dialing Center.

The staff of the Yunda Express Jinan Dialing Center said that the outlets of the Fenglin Service Department should be abnormal, and there should be a situation of pressure, and the time limit for delivery is relatively slow.

"We can't contact the Fenglin Service Department. Wherever we move, our side is not clear. This outlet has been rectified because it has been extremely long for a long time. If you have not been updated for a long time The possibility of pieces is relatively high. "The staff of the Yunda Express Jinan Dialing Center said that if they lose their parts, they will apply for compensation for customers.

The reporter also questioned: "Why did no one tell us? Is this the attitude of Yunda Company?"

The staff of the Yunda Express Jinan Dialing Center said: "This is not clear, because there is no logistics update for seven days on our side, it is equivalent to lost."

Regarding the loss of parts, the staff of Yunda Express Headquarters stated that the original price would be paid, and the claims were urged to contact the issuer.Regarding this result, Mr. Fang said: "I have been given to Yunda's customer service many times before, and they have been telling me that it is the question of the backlog. After many questions today, I told me that I lost it.Fa accepted. I think they need to give me a statement, and I am very disappointed with them. "

Yunda Express promises to docking compensation with Mr. Fang, hoping that Yunda Express can also be resolved as soon as possible.