What should I do if I encounter a dispute when I buy and buy?Use this complaint to do more with less

Zhejiang News Client Reporter Quan Linxun Correspondent Market

What should I do if I encounter consumer disputes during the National Day holiday?

On September 29th, the small program "Consumer Treasure" that has been launched in Alipay for half a year is iterated to optimize the complaint reporting function, helping "National Day Zhejiang Reassured Consumption".

If you encounter consumer disputes and cannot reach a reconciliation with merchants and platforms, you can enter the "Consumer Treasure" platform to enjoy the full process of consumer complaints, handling process inquiry and satisfaction evaluation.

Compared with the previous consumer complaint method that dials the 12345 hotline, what are the advantages of complaints through "consumer treasure"?

"The first is that we bring all the complaint channels involved in consumption on the 'Consumer Treasure', and consumers are easy to find." Zhu Yongfei, director of the Consumer Consumer Bureau of the Zhejiang Market Supervision Bureau, introduced that after submitting the complaint information, the information will be diverted. Directly through relevant units, the disposal efficiency of the complaint is also higher. "In the past, the time we accepted the complaint was 7 statutory days. Now the average accepted timeliness is 1.38 days, and the average timing of the settlement is 1.84 days."

In addition, you can check the progress of complaint cases like "Consumer Treasure". After the case is settled, the staff's disposal attitude can also be evaluated.

It is understood that the "Consumer Treasure" was officially launched on the "3.15 International Consumer Rights Day" this year. As of now, the cumulative users have exceeded 700,000 and issued more than 200 million consumer vouchers. Averaged 150 consumer complaints per day.

In the next step, "Consumer Treasure" will aim at the hot and difficult issues in the current consumption, and continuously enrich the content of modules such as "exploring shops", "expert statements", and "list" in applets. Comprehensive, more diverse, more convenient one -stop consumer experience new scene.

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