The National Day holiday reservation is hot, Chongming B & B is in a hurry!

"National Day is full room again,

I want to recruit people who can help these days, these days,

People are too lacking! "

The 13 -room rooms during the National Day holiday are almost full. Gao Qing, an investor in Chongming's five -star homestay, has more new "tasks": In order to cope with the large passenger flow, it is imminent to increase people.

Not only Yiyi, but also Chongming, including Zhigu 1984, Rugao, etc., has a lot of five -star homestay National Day holidays that are close to the full house. Ordinary homestays are also difficult to find in one room. The rapidly developing homestay market and limited talent reserves have ushered in the "growth of growth" in Chongming's homestay industry.

After restoring business, I was almost too busy

The homestays eat tightly

In the past few days, Chongming's many homestays are at the off -season in front of the peak of the holiday passenger flow. Gong Yi, the director of the Yiyi Homestay, finally had the opportunity to raise a few days at home.

In mid -June this year, Chongming's large number of homestays resumed business. In the past two and a half months, the passenger flow from Shanghai flock to the city. Almost every Chongming B & B is too busy to open friends, and Gong Yi and colleagues are no exception. The tiring and unprecedented high temperature made her feel that her body was a little bit unbearable, so she took a few days in September when the passenger flow was relatively small.

As a manager, Gong Yi has to manage everything. During the busiest time, she got on the car every morning at 6:45 in the morning and went to work after buying the fruits needed by the homestay. After arriving at the homestay, it is usually the time for guests to eat breakfast. She and her colleagues guide the guests to sit down, help pour coffee, serve, and be busy at about 9:30; the breakfast is over. According to the basis, others organize the restaurant and wash the cup together; then the guests who have welcomed lunch, the newly stayed guests, and answer the guests from time to time about how to eat dinner, what are the fun questions about nearby, etc. I hurriedly took a few mouthfuls in the kitchen.

Seeing the National Day holiday, Yiyi will usher in a 7 -day full room. Gong Yi is very anxious, and Gao Qing discusses decided to recruit people for a while as soon as possible. "If the recruited people are not bad, I will try my best to take the newcomer to adapt to this position slowly."

The pressure of the peak of the summer passenger flow brought to the operator of Chongming B & B. Liu Qingshen, the owner of Zhigu 1984 B & B and the president of the Chongming Homestay Association. "From June to the present, we also feel about the same. Not only are physical fatigue, but also psychological exhaustion."

For a long time, the passenger flow of Chongming B & B is uneven, and most of the homestays have no problem with the normal passenger flow and the peak of short -term passenger flow. However, the peak of the summer passenger flow that lasted more than two months has really challenged the homestay operator. "The more guests, the more complicated the situation, the higher the overall requirements of the homestay operating system, but in fact our person's hand does not increase much. The entire service system is in a tight state for a long time. At the time of. "Liu Qing said that in order to cope with the passenger flow of the National Day holiday, Chongming's homestay operators are preparing for people in advance.

Recruiting is difficult to be a long -term pain point

The housekeeper and the bell are lacking ...

The National Day holiday is close at hand. These days, Gao Qing is busy looking for the right manner to help respond to the state of the National Day. She hopes that she can recruit college students with a fast and certain English foundation. Without her experience, it is not a problem. She can follow the store manager Gong Yi to learn from scratch. Newcomers are best to live in the store. After other Chongming employees are off work, they can go up late at night from night to early morning duty.

But after consulting around, Gao Qing found that it was much more rare to find a suitable homestay steward than expected. The biggest problem is that most of the young people on Chongming Island went to work in Shanghai. The young people who stayed on the island were mainly concentrated in public institutions, and there were very few homestays. At the same time, Yiyi B & B is located in the countryside, and it is inconvenient to travel and call outbound. It is difficult to attract young people who like homestays and live up to loneliness. The working hours are not fixed, and some young people who pay attention to their own space are not willing to engage in this job.

Not only is the housekeeper shortage, the clock workers needed by the homestay in the busy season are also facing "labor shortage." Gong Yi told reporters that the local aunt who came to the store to do the clock in the store was basically around 60 years old, and the younger was basically not recruited. In addition, there are more than 20 homestays in Xianqiao Village, a new town where Yiyi B & B, and everyone needs a clockwork in the busy season. Therefore, it is not easy to find a clockwork on holidays.

Liu Qing, who has operated in Chongming for nearly 6 years, believes that the difficulty of recruiting people is the difficulty and pain point of Chongming B & B. The flow of passenger flow under the prevention and control of the epidemic has just made this problem more prominent.

"In recent years, Chongming B & B has developed rapidly, and there are 130 homestays. Before the island, agriculture is mainly based on agriculture, and the accumulation of talents in the service industry is relatively limited. Insufficient supply of homestay management and service personnel is almost inevitable." Liu Qing said that the island used to be the island. There are also some farmhouses, and the operators of farmhouses are generally older.

Compared with the farmhouse, the homestay has much requirements for service staff. At present, there are more than 130 Chongming's four or five -star homestays. Most of the travelers are high -quality guests from Shanghai, as well as some foreign tourists. They have certain requirements for the education level of service staff, receiving things, and horizons. "If the comprehensive quality of the service staff cannot keep up, it will affect the tourist experience." It is understood that the current manager or housekeeper of the Chongming High Star Homestay is ranging from 8,000 yuan to 10,000 yuan. 15-20 yuan.

The difficulty of solving the difficulty of recruiting people needs to be stepped forward. "The problem of being subject to geographical conditions and existing industrial foundations is difficult to change in the short term." A senior homestay practitioner admits that Chongming's homestay industry and the market have been rapid in recent years. During the development period, the corresponding talent reserves can only be a gradual process.

For the dilemma of Chongming B & B Talents, Chongming's five -star homestay Ruyi Investor Zhuang Yun's experience is that it is difficult to find ready -made homestay operating talents in the market, but after training on the basis of comprehensive quality, there is no homestay work without homestay work Experience can also be competent.

Among the current 10 staff members of the B & B, except for the two chefs from star hotels, eight other employees have no homestay work experience before. Before going up, Zhuang Yun invited the "old mage" of a five -star hotel for unified training to teach them basic reception etiquette, language standards, emergency response, etc., and also taught some basic English speaking.

After nearly 3 months of training, these new employees have successfully served. At the peak of passenger flow on the holiday day, almost everyone needs to be in several jobs. The guest rooms are cleaned, the restaurant delivery, and the consultation of guests at any time. In order to retain these familiar hands, Zhuang Yun will convene employees to have a tea party for a while to let everyone talk about their work and life problems, and enhance the cohesion. Since the homestay in August 2020, the first batch of employees of Ruyi has not lost, which is not easy to serve the frequent service industry in personnel.

Gong Yi reflected the difficulty of recruiting homestays to the incubation park in the town, saying, "We not only lack college students, but also lack of clock workers aunt." She hopes that the relevant institutions can recommend a platform to put the needs of the homestay and the eligible labor force. Form docking to realize information interoperability.

At present, the Chongming Homestay Association is also fighting for the docking with some vocational and technical schools and universities. I hope to attract students interested in homestays during the winter and summer vacations and holidays. At the same time, the association is also in contact with Chongming's community college, considering providing reserve talents for homestay employees by setting up linkage training courses.

Although the housekeeper is difficult to recruit and the young people are difficult to stay, Liu Qing still saw more and more young faces that have been active in the front desk of Chongming B & B in recent years. "If Chongming's homestay industry can achieve continuous and benign development, Chongming gradually grows into a mature tourist destination. I believe that the homestays here will attract more and more thoughtful people to join. ","

Liberation Daily · Shangguan News Original manuscript, reprinting without permission

Author: Li Baohua

WeChat Editor: Antong

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