Hunan Changdedshan Power Supply Company improved the "soft power" of power supply services with discipline inspection and supervision

On September 23, the disciplinary inspection staff of the State Grid Dehan District Power Supply Company adopted the in -depth business hall of not greeting and simulating services to conduct random inspections of business learning and optimizing business environmental policies and measures for business windows.

In order to comprehensively adapt to the new situation and new requirements, since this year, the company has integrated the power supply service supervision into daily life, is regular, strict in normal times, and constantly improves the ability to respond to customer needs. Employees strictly adhere to the concept of work discipline and standardized service behavior, organize a full -time warning conference, in -depth analysis and interpretation of the root causes of typical case formation, with the case of interpretation of the case, the Ming Ji of the case, and the foundation of integrity in the case of integrity; List of responsibility and integrity risk, adhere to the customer -centric, strengthen the consciousness of the correct use of small and micro power, continuously drop the time to handle the electricity processing, simplify the electricity processing process, and realize the customer handling process, one -time notification, one -stop service one -stop service, one -stop service, Further save the cost of electricity consumption for customers, and improve the "sense of gain" and high -quality service levels of customer electricity.

In the next step, the company will carry out special supervision on major tasks such as receiving cards, illegal charges, and "three designated" special governance around the power supply service, and give full play to the role of disciplinary inspection and supervision "sharp sword", and comprehensively improve the camp with the "hard constraints" of disciplinary inspection supervision. The business environment is "soft power". (Tang Jiacan)

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