The "accompanying" service helps to solve the problem of the elderly for medical treatment

I believe many people have experienced the process of registering, queuing, checking, taking results, taking medicines, and taking medicines ... It is not difficult for young people to experience these, but it really takes a lot of time for the elderly. What kind of "service" do they need when they are unable to accompany the elderly around them? As the "Chongyang Festival" was coming, the reporter visited it and listened to the needs of the elderly about their medical needs. During the visit, the reporter also discovered an emerging occupation "accompanying player". With the company of "accompanying players", the elderly who lived alone, or had inconvenient action was much more convenient to seek medical treatment.

Volunteers in the hospital are providing "companion" services to the elderly.

The elderly have a lot of difficulty to see a doctor

"Nucleic acid detection, blood drawing is not on a floor, detection, blood drawing, taking results, taking cases, taking medicines, and running back and forth several times, plus the results, only after more than two hours, I finally finish the disease. Relying on the self -service aircraft, although some staff members help, this process is like walking the maze. "As an empty nest elderly, Mr. Zhang said his voice.

Mr. Zhang's daughter stayed in Shanghai after graduating from college, and it was difficult to return home once a year. "Children have stayed in Shanghai for nearly 15 years from college to graduation." Mr. Zhang said that 15 years ago, he and his wife were young. At the age of 65, many things are unable to do it alone.

Mr. Zhang said that he suffered from old -age eye disease last year, and his eyesight became poor. He needed to go to the hospital's ophthalmology department for examination. "At that time, my wife accompanied me. My vision was not good, so I was alone after running and running." Mr. Zhang said, looking at his wife's busyness before he was busy, he was particularly not tasteful. But he and his wife were unwilling to tell her daughter. After all, it was not easy for children to leave home alone. They didn't want her to worry about them.

After inspection, Mr. Zhang's eyes need to perform surgery. "After the daughter learned of this situation, she found a little with me and my wife and me went through the hospitalization procedures." Mr. Zhang said that with the daughter's accompany, the hospitalization procedures, payment, inspection, etc. It was very smooth and helped himself and his wife to eliminate many troubles.

In Mr. Zhang's opinion, with the age of the elderly, there are more and more times to go to the hospital to see a doctor. Some elderly people do not use smartphones, and they are often at a loss when they go to the hospital. If there are children with them, the elderly will be much smoother. "But if you happen to be in a foreign country, or when you are too busy to work, if you have a special person to accompany you to see a doctor, it is really better." Mr. Zhang said that he has seen it online, and now there is an emerging occupation. "Parallelist", they can help patients with demand to make an appointment, take numbers, take medicine, and accompany the waiting examination. He has learned that Shijiazhuang can find a "companion" through the Internet platform, but he also has concerns about this matter.

"In addition to being not familiar with online consumption projects, it also requires a digestive process for strangers to accompany the doctor." Mr. Zhang said that after all, the "companion" personnel found on the Internet do not know whether it is reliable.

The "accompany" service becomes a new public demand occupation

Today, the "accompaniment" service has become a new public demand profession, and personnel who can provide "accompanying" services are called "accompanying players". The reporter's investigation found that the service targets of the "accompanying players" were mostly special groups such as the elderly, the second treasure mother, the pregnant woman, and the disabled. The "companion" is more common in large cities such as Beijing, Shanghai, Guangzhou, and Hangzhou. At present, Shijiazhuang also has a "visitor".

"'Crepass" is a name. In addition to accompanying the doctor, our job is mainly to help patients take inspection reports, copy medical records, appointment inspections, pay for medicines, etc. "On September 26, the reporter met at Hebei Provincial People's Hospital of Hebei Province. "Parallelist" Liu Bin (pseudonym). Liu Bin was accompanied by a 70 -year -old man to seek medical treatment. "The old uncle's child is working in Beijing, one is far abroad. The old man has a lumbar spondylosis in the past two days. After the medical treatment time, I came to the elderly for a doctor.

Liu Bin said that most of them were young people who placed orders in the store, while those who saw a doctor were mainly elderly people. "Most of them are parents who need to give the parents who need 'accompanying' in Shijiazhuang in the outside world. For various reasons, these young people cannot accompany their parents to see a doctor. Come to help. In the eyes of the children, parents can take care of themselves next to their parents, and they will be relieved. "Liu Bin said.

"I found in the process of" accompanying "that in the process of the entire" diagnosis "of the elderly, in addition to substantial help, their favorite is to chat with the" clinic "." Liu Bin said that the elderly went to the clinic The process is not familiar with the need for help, but what they need to get is concerned. Therefore, in addition to professional skills, in addition to professional skills, you need to be patient and empathetic. In Liu Bin's view, the "companion" should be a "temperature" profession. In the process of "accompaniment" in the hospital, he would take the initiative to come forward to help with patients who need help.

Through searching, the reporter found that there were hundreds of shops provided on e -commerce platforms such as Taobao and Jingdong, and there were hundreds of shops with good business stores. According to a set of data, 26,000 people searched the word "accompanying" on Taobao in 2021.

"Support! Some hospitals are very large now, and the department is very detailed. For the first time, I feel like a maze. A person who is familiar with the hospital can run less." Ms. Sun. My father went to the hospital to see a doctor. Because he was unfamiliar with the process, he had done a lot of time. "At that time, I was thinking that if someone provided a 'accompaniment' service, especially for the elderly, such groups with special needs, the" accompanying consultation "service was still necessary." Ms. Sun said. Volunteers in the hospital are providing "companion" services to the elderly.

Improve industry standards to promote the standardized development

What do the elderly think about the "accompanying chincho"? "Children are usually busy at work. If you find a special person 'to accompany', it’ s good. "" 'Creparastian "is a new thing, and we must keep pace with the times." Why do you spend money to find someone to accompany you? What if you encounter a scammer? "

"'" Diagnostician "can indeed solve the pain points of some patients' medical treatment. We hope to have regular institutions management, form professional and standardized industry standards, and let people buy" accompanying clinics "services." Ms. Wu, citizen, said I want to find a "visitor" for my parents, but it is somewhat unsatisfactory.

The reporter did not find out the “accompanying players” clear industry access mechanism, industry specifications, and qualification requirements for business qualifications. In this regard, some people suggested that relevant departments should clarify and refine the occupational directory and classification, improve industry standards and methods, and promote the standardized development of the companion.

Volunteers in the hospital can "accompany the consultation" for elderly patients

In fact, in addition to paid "clinicians", many hospitals in Shijiazhuang also provide "accompanying" services to patients. On September 26, the reporter saw volunteers who helped the elderly and guided the elderly to pay for the elderly in the First Hospital of Hebei Medical University.

On March 4, 2022, the First Hospital of Hebei Medical University officially launched the "Time Bank". On the basis of traditional records, with the help of smart means such as computer software and WeChat mini -programs, combined with the actual situation of medical work, boldly innovate, actively try, follow the idea of ​​"storage time, storage love", and make love for "Lei Feng" to make love " Two -way flow ". "The hospital provides a health check -up and work meal for volunteers. Volunteers serve patients, especially elderly patients in their posts." The relevant person in charge of the First Hospital of Hebei Medical University said that the emergency volunteer service is the emergency service is the emergency service is Help medical workers in guidance, assist patients and family members to go through relevant procedures, and print report forms by self -service aircraft.

In orthopedic ward, there are many inpatients. "Here, the main work content of volunteers is to assist medical staff to verify the information of the patients who have applied for appointment and help them go through the relevant hospitalization procedures, so as to greatly shorten the waiting time of patients and their families." The relevant person in charge of the First Hospital of Hebei Medical University said. When encountering an elderly patient with no children, volunteers will help.

"Most patients do not know the structure of the hospital and the distribution of various examination departments. It saves the distance. "The relevant person in charge of the First Hospital of Hebei Medical University said that the measure was well received by patients and family members, especially some old people with inconvenient actions thanked volunteers.

Source: Yan Zhao Evening News

Reporter: Li Yan Zhao Xiaohua

- END -