Send government services to the masses "door"

"I did not expect the approval personnel to move the approval window to the market door, not only letting the project start as scheduled, but also let us experience the temperature of Rizhao Government Service!" On September 27th, at the Rizhao Xinfangju Agricultural and Sideline Wholesale Market, the project leader person Wang Wenyao said with emotion.

As the 17th of the national layout in Beijing and the only market in our province, the project merchants are dense, diverse in business formats, and great approval demand. Before the market opened, in order to solve all the concerns of the project party, the Administrative Examination and Approval Bureau of the High -tech Zone will extend the administrative approval window to the entrance of the grass -roots market in accordance with the new model of "one handling of all things, a full -cycle one chain office, and the integration of related matters". Let the merchants enter the store to enjoy the "one -stop, one -stop" service without leaving the house to win widespread praise.

In recent years, Rizhao grass -roots government services have needed the people and hope for the people to gather the people, with the goal of service output standardization, the convenience of mass work, and standardization of work operation. In government service capabilities, the masses' sense of work and satisfaction have been greatly enhanced. As of September, more than 1.2 million pieces were cumulatively handled at the Rizhao Grassroots Convenience Service Center (station, point), and 527 sites achieved "no proof" services, serving a total of 4.79 million people, and the satisfaction rate of good review was 99.99%.

Refresh cultivation "supply side", standardization of matters service service

To meet the corporate masses as the lead, use the "grassroots whistle, departmental registration" model, and the Municipal Administrative Examination and Approval Service Bureau has continuously improved the capacity of different levels of linkage, promoted high -frequency matters to sink the grassroots, and ensure that matters can be taken over and well.

Focus on the demand for the masses and the ability of the grassroots level, adjust the "Guidance Catalog of Grand -level Government Service Matters of Rizhao City" in 2021, and achieve high -frequency government service matters to sink the grassroots through direct processing and decentralization of substantial review rights. Among them, 150 government service matters have been handled by Shenxiang Township (Street) Convenience Service Center and 126 government service matters.

In accordance with the idea of ​​"turning around the grassroots level and turning around the grassroots at the grassroots level", the bureau focuses on solving the problem of large demand for the "nearby" of the enterprise and the ability to undertake the problem of weak affairs. The work information reporting system formulates a precise guidance service manual for the convenience station of the sinking village (community) stations to open up the front and back of the front and back, and the upper and lower level communication channels. Service guidelines with panoramic, intuitive disposable guidance for enterprises.

Aiming at the "demand side", the masses do business facilitate

In recent years, the Municipal Administrative Examination and Approval Service Bureau has been guided by the convenience of the enterprise's convenience, and based on the actual actual situation of the grass -roots and public services frequency and high demand, it opens up the difficulty, blocking points, and pain points of enterprises.

According to local actual innovation gangs, each district and counties have established 956 Hui -Enterprise -Office service commissioners in the county, townships, and villages to launch 1006 on -site service matters, focusing on providing special groups to provide agency office and "knocking on the door" services. Taking the village as the grid to classify and build a specific group of people, focusing on providing "active knocking" and "running for the whole process" and other services for groups such as loneliness and disability.

In order to further extend the "non -proof of service" to the grassroots, sunshine changes to "use the boundary" as "service without blind spots". On the one hand, in the city's 54 convenience service centers and 473 community access service systems, high -frequency bonus matters such as political trial certification, population and family planning business can not be prohibited in the community. On the other hand, promote the interconnection of "government data" and "public data", connect the "non -proof of service" service system to schools, financial outlets and other social service units, and launch a large number of differentiated and humanized services for favorable enterprises and convenience.

In addition, relying on the online government service map, the masses can quickly locate the location of the work. After selecting the location, you can obtain information such as routes, matters names, etc., while solving the problem of "where to do" and "what to do". Multi -intelligent and precise elements have effectively improved the level of convenience and rapid government services.

Optimize the "two platforms", standardize online and offline

During the work, the Municipal Administrative Examination and Approval Service Bureau was guided by the individual handling of the enterprise, highlighting the "user thinking, customer experience", and promoted the cooperative development of online and offline "two platforms" and provided services in parallel.

Adhere to demonstration and lead, build 30 high -standard convenience service centers (stations, points), set up comprehensive acceptance, processing, rest waiting, self -service service and other functional areas, drive 54 convenience service centers, 527 convenience service stations and 87 social cooperation in social cooperation The overall government service capacity of the site is increasing. Focus on the full life cycle, full -caliber and full -caliber needs of merchants, create government services "Lou Xiaofei" and "Garden Primary Er", and launch "One Window Office", "One Chain Office" and "Near Capture" three services. In the tourist attractions, stations and other dense places, 13 "Smart Police Station" are set up, and 24 hours provide the masses with temporary ID printing and ID card self -service acceptance issuance.

- END -