Textbook -style saving people!Wuhan 120 workers hear the knocking sound and understand successful saving people

The Yangtze River Daily Big Wuhan Client, September 27th, "120 phone sounds to answer in two seconds, asking the address and sending ambulances within one minute." Shao Qi, the leader of the 120 scheduling department of Wuhan Emergency Center, In the introduction, "This is the basic requirement for the connectors." On the afternoon of September 27, Wang Liang and Shao Qi, Shao Qi, and Wuhan emergency doctor Liu Qing, a guest from the Yangtze River Daily "Facial Interview" column " In the live broadcast room, Wang Liang shared the specific passage of recently called "textbook rescue" by netizens. Shao Qi introduced the working status and work intensity of the emergency center. Liu Qing reviewed 6 years ago "26 minutes of life and death. "Rescue", and tells the changes in the mentality after the transfer.

The left to right in the picture is: Moderator Xu Jia, Wang Liang, the head of the 120 scheduling department of Wuhan First Aid Center, Shao Qi, the leader of the dispatching department of the 120 scheduling department of Wuhan City, and Liu Qing, a emergency doctor of Wuhan emergency center. Reporter Yang Tao Photo

The 120 worker heard the knock -in and understood, and successfully saved people

In the interview of "Interview", Wang Liang first introduced the "silent rescue".

At 3:50 in the morning, Wang Liang, an emergency center, received a "silent phone call" -after the phone was connected, there was no sound of speaking, only the sound of gasping and "咚" knocking. He thought for a moment, and found the number of the number of 120s on the system. He judged that the person who called the call was likely to need first aid, but he couldn't speak at this time. After querying the relevant information of the helping person within tens of seconds, Wang Liang immediately called back the number. After a series of inquiries, patients who couldn't speak answered Wang Liang's question in a knock. After confirming that all the information was correct, Wang Liang dispatched an ambulance, and the ambulance rushed downstairs in the patient's house within 10 minutes. After successful rescue, Wang Liang was still afraid. He said, "If the query system does not have the address information of the man, it will be very serious consequences."

Then Liu Qing also reviewed "26 minutes of life and death rescue" 6 years ago. On September 24, 2016, Liu Qing received the 68th first aid phone on the same day. The woman on the phone said that her husband had no breath. The patient's heartbeat arbitration was very dangerous. Liu Qing collected helped information and arranged ambulances on the other side of the phone. He also remotely instructed the woman to make heart compressors and manually breathing for her husband. Under Liu Qing's 26 -minute telephone guidance, Mr. Peng, who had stopped his heartbeat and stopped heartbeat and manual breathing, until the arrival of the emergency doctor, grasped the most precious vitality.

Recently, Liu Qing has changed from a leader to an emergency doctor. "The change of the post has made me contact the patient closer. It turned out to be aid on the phone line. Now it is the needs of the patient. "Preparation".

The average number of calls per class per class

Talking about the working status and work intensity of the emergency center operator, Shao Qi introduced, "The emergency center receives about 3,000 emergency calls every day, and the average number of perpetrators will receive an average of about 200 calls in each class. , There are far more than 200 telephone volumes per shift. "He said," 120 calls to answer for two seconds, and asking the address and sending ambulances within one minute. This is the basic requirement for the connectionr. "

Wang Liang added that the most basic job of the dispatcher is to accept the 120 emergency telephone, that is, answering the call for help, the complete and correct address, understanding the patient's condition, and the first aid guidance through the medical priority scheduling system. The ambulance goes to the patient, and we must also pay attention to the full -aid process of the ambulance, improve the information of the task list, and also be responsible for coordinating the acceptance of the hospital, and joint rescue with 110 and 119 departments. Due to high -intensity work and professional professional literacy, the bells even formed a conditional reflection on the ringtone of the phone. Wang Liang revealed that on the day of his wedding, his mother called him. After the answer, he said subconsciously: "Hello, this is Wuhan 120." Senior 120 kide said

When asked about the tricky situation in the work, Liu Qing introduced that the most afraid of the doctrine was to receive a silent call. "As long as you can make a sound, I can try my best to inquire about the information I need." If the foreigner encounters an accident in Wuhan and describes the location, Liu Qing can ask this situation Essence Shao Qi introduced that there are still many call -for -help calls that do not display the call number and have no call positioning. It is difficult to identify whether there is an first aid demand, so they can only link 110 to assist in assistance. Wang Liang also shared the case of colleagues in the same team. One old man called and the phone had been hung up without saying clearly. To the old man. He said, "Our job is running with time, so I must solve the problem as soon as possible."

At the end of the interview, for the citizens who dial the first aid call, these three senior 120 workers gave you some suggestions: First, the description of the address must be complete and accurate to facilitate the ambulance to find the patient faster; Ask for the dispatcher to understand the patient's condition; the third is that the family members of the critical patient should carry out self -rescue and call for help in accordance with the guidance of the schedule. To the key role. (Changjiang Daily reporter Xu Jia Xuejia Quan Yi Ling correspondent Luo Shuangping)

[Edit: Deng La Xiu]

- END -