Hubei selected the first batch of 33 consumer complaint social mediation officers will focus on handling strong professional rights protection issues

Hubei Daily News (Reporter Wang Ziyi, correspondent Chen Rong, and Hu Cuilan) A "rights protection force" will be added around Hubei consumers. On September 27th, it was learned from the Seminar of Hubei Province's Automotive Consumption Rights Resources Protection Protection Quality Improvement Seminar that the Hubei Provincial Consumer Council (hereinafter referred to as the "Provincial Consumer Commission") officially selected the first batch of 33 consumer complaint social mediation officers in the province. They mainly come from public welfare service centers, industry associations, after -sales departments of head -selling companies in the automotive industry, and news media. The hire period is generally two years.

With the development of economic and social development, consumer rights protection work is increasingly heavy and professional requirements. Taking car consumption as an example, since this year, the province's 12315 platforms have received a total of over 10,000 complaints, including 2388 quality complaints, accounting for 22.91%. , Safeguard the legitimate rights and interests of consumers and merchants.

Provincial consumer complaints social mediation officers are selected and hired by the Provincial Consumer Commission, and persuaded complaints caused by living consumption in accordance with regulations and help merchants and consumers to achieve reconciliation. The age of the mediation staff is between 22-65 years old and generally engaged in legal or mediation work or professional knowledge and social experience in specific fields such as e-commerce, automobiles, home appliances, and communications. It has a certain reputation in the area or industry. There are many types of social mediators who have accepted complaints. In addition to being entrusted by the Hubei Provincial Consumer Commission, the Consumer Rights Protection Office of the Provincial Key Industry, and the market supervision department, they can also directly accept consumers' complaints. Give full play to the expertise and carry out mediation.

It is reported that the Provincial Industry Rights Protection Office will regularly guide and urge the mediation officer to establish a mediation file, and issue mediation subsidies to the mediation staff in accordance with regulations. The Provincial Consumer Council will return to the villagers to visit the complaint through visiting, telephone, WeChat, etc.

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