Harchou users remember this phone: 57812319!Dial at any time for heating

On the 26th, the reporter learned from the user service work conference held by Harchou Group that in order to ensure that the 1.4 million thermal users served by the group warmed the winter, Harou Group was doing a good job of coal -fired reserves and the transformation of old pipe network facilities and equipment transformation and other work. At the same time, the customer service hotline of 10 heating companies including Huaneng, Jinshanbao, and Harchou heating enterprises is also uniformly integrated as: 57812319 to build the "No. 1 System" customer service call center operation mechanism.

Before the end of September

Complete the city's 400,000 tons of emergency coal mining tasks

The total heating construction area of ​​Harchou Group is 148 million square meters, accounting for about 44.88%of the heating area of ​​Harbin (Jiucheng District), and 1.4 million thermal users. Heating enterprise.

According to the relevant person in charge of Harchou Group, from 2022-2023, Harchou Group plans to use a total coal amount of 4.123 million tons. In the face of the severe situation of coal supply gap and high prices this year, in order to ensure safe and stable heating and heating and heating from 2022-2023, and completing coal collection and storage tasks as planned, Harou Group has grasped early and pre-layout. As of mid-September, it has been completed. The coal collection was 19.56 million tons, which was 47.44%of the storage plan, and strived to complete the goal of 50%of coal storage at the end of September. At the same time, Harou Group also undertakes the 400,000 tons of emergency coal mining tasks in Harbin City. As of now, 380,000 tons have been collected, 95%of the storage tasks have been completed. It is planned to complete all storage tasks at the end of September.

Complete 425 households low -temperature household rectification

Some communities will realize "smart heating"

In order to implement the heating problem "winter disease and summer treatment" and strengthen the renovation of summer equipment management network inspection, Harou Group uses the golden period of summer maintenance to strengthen the rectification of low temperature households and weak points. As of now, a total of 284 million yuan has been invested, and 66 boilers such as heat sources, heat nets, heat exchange stations, 6408 heating equipment and 77.9 kilometers of the heating pipe network are maintained and maintained. Carry out the renovation project of the old Treasury and the old tube network, which has been transformed and completed 48 kilometers.

In order to promote the "smart heating" work, the digital upgrade and transformation of heating and digitalization is implemented, and Harou Group makes full use of new technologies such as artificial intelligence, big data, the Internet of Things, and cloud computing. Transformation. In 2022, it is planned to invest 130 million yuan to build a smart heating cloud platform to achieve group -level supervision and enterprise -level operation and maintenance functions. It is connected with the effective data of the original user service platform and the paid system. Intelligent regulation. At present, the project is officially entered in the implementation stage. It is expected to enter the project debugging stage in mid -October to strive to achieve the target of precise control, heating on demand, secondary network balance adjustment, and comfortable room temperature.

10 groups of groups under the group

24 -hour customer service hotline realizes "No. 1 system"

The group has 10 subordinate heating companies including Huaneng, Jinshanbao, and Harchou heating. In order to further shorten the service radius, the group comprehensively optimizes the service process and improves service efficiency, and builds a 57812319 complaint service telephone "No. 1 System" service network with the group user service center as its core and the three -level operation department as its fulcrum. As a result, the omni -channel, full -business, and system customer service call center operating mechanism of "No. 1 acceptance, unified scheduling, time -limited processing, and one -time processing to the end" is realized.

At the same time, the group has also formulated the "Harou Group 2022-2023 Heating Periodic User Service Work Supervision Program", which clarifies various measures for "strong supervision, strict assessment, and rectification" to comprehensively enhance the group's high-quality service image.

Source: Bingcheng+Client

Reporter Liu Shubo

PSAs

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