China Railway Shanghai Bureau Group Co., Ltd. Hangzhou passenger section train Fifi: The train has an end, my service is not the end

Zhejiang News Client reporter Quan Linxi Zhang Fan

At the High -speed Railway Base in Hangzhou Passenger Transport, the reporter saw the China Railway Shanghai Bureau Group Co., Ltd. Hangzhou passenger section high -speed rail one train Fifi.

Although she was wearing a capable uniform in front of her, she was covered by a mask for half of her face, but the smile in her eyes was still like a spring breeze, showing the excellent quality of the railway worker.

The National May 1st Paper, the National Railway Locomotive Medal, the most beautiful railway person in the Railway ... In the 14th year of the industry, the honor won by Che Feifei is not uncommon, but for her, the most important thing is the new identity today -the party Twenty representatives.

"Whether it is the train captain or the 20th National Congress, I do the service work. The train has an end point, and my service is not the end." Che Feifei said.

It's a big sister after get off work, and the leader at work

"I was moved by the sincere service of the trainer. I will take the T112 times next time. I hope to meet you." On the message book of the T112 train, a passenger's wish was particularly eye -catching. The object of this message is Che Feifei.

In 2008, Che Feifei became a traveler with longing for him, working on the Puchai train from Hangzhou to Lanzhou.

"At that time, there was no high -speed rail in Hangzhou. It took three days to run back and forth after the train ran back and forth." Che Feifei recalled that the daily work at that time was to open the door, close the door, sweep the floor, mop the floor, and rest in the carriage. car.

Although the work is simple and boring, Che Feifei still carefully came up with a lot of new "tricks" -when the passenger happened to be on her birthday, she took out the greeting card she carried with her to send sincere blessings to the passengers; The name of the surname, when the exchange calls the other party "Ms. Zhang" and "Mr. Li", etc., making passengers feel kind.

In 2010, with the official opening of the Shanghai -Hangzhou high -speed railway, the Zhejiang Railway entered the high -speed rail era. The Hangzhou passenger section where Che Feifei is located gradually has high -speed rail trains.

Looking at the suitcase on the road, the high -speed rail flight attendant who came up with his head, Che Feifei immediately set the goal of entering the high -speed rail work.

In 2012, because of its outstanding performance, Che Feifei stood out in the public recruitment of the section and officially became a high -speed train captain in 2013. The working environment has a qualitative leap, but her requirements for the service are more stringent.

From the perspective of the flight attendants of her team, Che Feifei was "two faces" when she went to work and off work. At get off work, she is a big sister who can play with young people in the group; when she goes to work, she is the leader who is improving and talking about.

It is precisely because of this "more true" strength that three years after Cafei became the captain of the train, they were selected into the "Xizi" flight attendant, which is famous for service benchmarks. 34 years of glorious history of old -fashioned brand trains.

Satisfaction is not the standard, the standard is more satisfied

After entering the "Xizi" flight attendant, Che Feifei has always regarded "satisfaction is not the standard, and the standard is more satisfied" the "Xizi" spirit as his own motto, making this golden sign more shiny.

In the "Xizi" train, a treasure chest is placed all year round. There are both crayons and picture books of children, as well as old people's flowers glasses, and universal charging treasures needed by young people. These are all added by Che Feifei according to the needs of passengers. Today, this box is still full of filling.

The service must be humanized, and we must keep up with the trend of the times. As the lives of ordinary people are getting richer and richer, Che Feifei has carefully discovered that in the past, weaving bags and sacks have been replaced with lightweight suitcases. This also causes passengers to bother -a lot of luggage is relatively similar, and careless passengers are prone to mistakenly confused.

After many comparisons and repeated practice, Che Feifei led the flight attendant to adopt a disposable hand ring of different colors to write the seat number where the passenger was located on the passenger's luggage, which greatly reduced the mistakes of the suitcase.

Che Feifei has been thinking about how to better unite people from various departments such as drivers, mechanics, police, cleaning, and flight attendants on the train to make the service work more smooth. "We set up a high -speed rail flight attendant party branch. Before the departure of the departure, the party branch meeting will be held to arrange the key tasks."

Such habits have greatly improved the ability to respond to emergencies.

In August 2021, shortly after the G174 trains of the "Xizi" flight attendant, a woman was unbearable due to ectopic pregnancy. Although the situation was critical, the woman still insisted on going home and refused to receive treatment. Che Feifei was not discouraged, but patiently persuaded each other, and contacted 120 ambulances and women's families, and successfully led the flight attendant to send it to the train safely.

"Although the people participating in the processing of emergencies come from different units, the party branch of the high -speed rail flight attendant allows us to condense together and closely cooperate with this work." Che Feifei said.

Improve yourself, no end point

This year's Che Feifei has become a novice mother, and she is busy returning to the post while busy taking the baby: "During this time, I often learn about the latest work progress from my colleagues in the class, but after all, theory and practical exercises are after all. Different."

The best way to deal with uncertainty is to continuously improve yourself. Not long ago, Che Feifei ended maternity leave and rushed back to Hangzhou from Xuzhou, Jiangsu. Although Che Feifei was just an ordinary passenger when she came back, she was not idle for a moment. She followed her colleagues back and forth in the carriage, hoping that she could change her identity as soon as possible and enter the state of work.

In addition to busy work, learning is also the top event of Che Feifei. Train service English is one of them. "Now there are more and more foreigners on the train." Che Feifei said that the Korean people who had seen a group in the compartment before, their suitcases are not very standardized on the luggage rack, and it is easy to be in bumps in bumps. drop down. But at the time, the flight attendant did not speak Korean, and finally used the translation machine to resolve things. "Next year, the Asian Games will be held in Hangzhou. The high -speed rail is a window to show the image of Hangzhou. I have to learn foreign languages ​​well to better serve the Asian Games."

When the reporter asked the Che Feifei, she learned what she was in the mood of the 20th National Congress. She admitted that she was more excited.

In order to better fulfill her responsibilities, during this time, she chased the seniors who had participated in the 19th National Congress of the Communist Party of China to ask for study, and actively participated in the symposiums of party members to collect the opinions of the grassroots party members. "As a representative of the 20th National Congress from the grassroots, while doing his job well, he also hopes that he can bring the voice of the party members at the grassroots level to Beijing."

Che Feifei also told reporters excitedly that she had planned to bring four representative train models with the "Xizi", hoping to tell the story of "Xizi" to the 20th National Congress of the country, the Chinese railway Fast development.

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