Build a Beautiful Goose Tower | Reduction and improvement of quality and effective city management to solve the people's concerns

Since the launch of the special operation of work style construction, the Urban Management Bureau of Yanta District has grasped the 12345 hotline to handle work, reduced the quality and improvement, and effectively did practical and solve problems for the masses.

The District Urban Management Bureau set up a hotline handling working group to carry out hotline receiving, transferring, supervision, and return visits around the weather. The staff adheres to the standards of "the first time, the first time, the disposal of the disposal, the first time, and the first visit", and establish the hotline handling mechanism of the "small problem 30 minutes response, comprehensive issues 4 hours to find out" The complainant promised to resolve the time and strive to solve the problem at the moment and the scene. They implemented "Daily Reminder, Weekly Notice, and Monthly Comment" to strengthen the timeliness of the case.

They produced the "Convenience Service Card" and posters with a 24 -hour complaint phone call, and launching law enforcement team members and party members and cadres posted them in commercial stores, residential buildings and elevator rooms. As of now, a total of 46,000 "Convenience Service Card" has been issued, and more than 4,600 publicity posters are posted.

The District Urban Management Bureau established an efficiency inspector to supervise the settled case of the upcoming case; the responsibility for failing to implement the responsibility, repeated complaints for three consecutive complaints, etc. quality.

In addition, they carried out the "face -to -face of urban management into the community to serve the masses", adopted the theme publicity, household training, and discussions and exchanges, walked into the people's house, knocking on the hearts of the masses, listening to demands face to face, and solving problems. In the next step, the Urban Management Bureau of Yanta District will continue to keep an eye on the well -being of the people's livelihood, enhance the level of refined management of the city, and enhance the people's sense of gain, happiness and security.

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