Nanjing Jiangbei New District Social Security Cloud Service Platform provides 24 -hour protection services to the masses

Longhu.com (Correspondent Wang Yunsong Wang Guo Lei) "Now intelligentization is good. Dial 58312333 to consult the hotline. There is something to ask anywhere anytime, anywhere, and it is difficult to help, so that the masses really feel the convenience of social security services." Ms. Zhu, who works in Xinde Technology Co., Ltd., praised the new district social security cloud service platform.

Recently, the Social Insurance Management Center of Nanjing Jiangbei New District paid an eye on the needs of the masses. Focusing on the intelligent construction of the people of the New District, the first to propose the concept of "social security cloud service platform", and successfully launched the cloud service platform version 1.0, the first cloud service response system, allowing the people The employer can find the answer independently as needed, and at the same time ask the question by yourself. According to statistics, after the platform was launched, the average number of visits to the response system reached more than 300 people, with an average daily response of more than 50 work orders, and the mass satisfaction reached 98.5%.

According to reports, the biggest innovation highlight of the 1.0 version of the social security cloud service platform of Jiangbei New District is to integrate the current emerging AI voice recognition system and semantic understanding technology, break the space and space boundary, integrate intelligent standard answers, instantaneous recognition matching knowledge bases, artificial clouds of robotics, and artificial clouds Three -layer consultation response systems such as customer service distribution services to achieve 7 * 24 -hour non -intermittent self -service+cloud customer service artificial services to maximize the social security needs of the people and employers.

The social security cloud service platform is online, and the independent response of cloud services has been achieved. Combined with high -frequency matters, the Social Security Center of Jiangbei New District will also be integrated to integrate online, develop online and offline overall integration of social security agency systems; linkage zone and street -level guarantee systems, and dynamically launch data analysis systems for government services. Follow the internal control system from the audit and monitoring, and the style of dynamic supervision of the style of the style; the establishment of the online research system for mutual learning, interoperability, and mutual evaluation, and the closing function of 6 modules with the cloud service response system of the cloud service platform 1.0 version 1.0. We will be summarized and integrated with the service of each running, providing the masses with 24 hours of online services, and comprehensive and multi -angle to adapt to the requirements of digital, networked, and intelligent future social security, and effectively improve the efficiency of the Social Security Center of Jiangbei New District.

Up to now, the new district social security cloud service platform cloud service response system has fully opened various social security services such as human society, medical insurance, etc., with a total visits of more than 3,200 times. Around ".

- END -