New tricks at the convenience service of Weifang High -speed Rail North Station

The Weifang Daily News Agency Weifang Rong Media News Recently, the Management Service Center of Hanying District High -speed Railway Station focuses on the travel needs of passengers, in a more innovative way, more standardized services, more optimized processes, and better order. "The party building service brand, practicing the concept of" true feelings for the people, affectionate service ", striving to create a new benchmark for convenience services, and strive to make passengers a better experience.

The Weifang High -speed Rail North Station set up a "Pioneer Service Desk".

According to reports, the High -speed Railway North Station Management Service Center implements convenience services from three aspects: conventional services, key services and innovative services. In terms of conventional services, the "Pioneer Service Platform" of Weifang North Station is normalized with 6 full -time service personnel to provide passengers with professional services such as help, consulting, and complaint suggestions. Thinking of what the masses think, from the daily masks, drinking water and other essential products to emergency items such as emergency medicines and charging treasures, the "Pioneer Service Desk of Party Members" considers and prepares passengers. In terms of key services, the "Weifang North Station Party Member Pioneer Service Team" is formed, and "handles" help passengers, and patient guidance will be patient to ensure that key passengers such as old, weak, sick, disabled, and pregnancy are successfully entered and exited. In terms of innovative services, special groups such as elderly people over 60 years old, children traveling alone, disabled people, patients with severe patients, pregnant women, and ordinary passengers with special circumstances have prepared a "love card". Special "Rainbow Tag", which makes the popular destination roadmap into labels in advance to improve operational efficiency.

Community volunteers help guide passengers out of the station.

With the completion of the Beijing -Shanghai two channels, the operation of bus stations and long -distance passenger stations, the passenger flow of Weifang North Station greatly increased. The High -speed Railway North Station Management Service Center will build the Weifang North Station Party Mass Service Center with high standards. Turn the underground corridor into a centralized service area of ​​the "Weifang North Station Party and Mass Service Center", and move the party and mass service hall, library room, mother and baby room, passenger's short -term lounge to the front -line window, take the initiative to serve, serve the masses, will be the masses. The standard layout and service functions of the party and mass service stations are integrated, the scope of service is expanded, the service efficiency is improved, and volunteer services, love services, employment services for Weifang personnel, rescue management services, mediation services, and comprehensively improve the scope and content of services.

Weifang Daily All -Media Reporter: Dong Jinping/Wen Tu

Editor in charge: Ping

- END -